Vendor Directory

Vendors

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Feefo
Customer Service / Customer Satisfaction Measurement
Feefo

Boston, MA.

The Feefo global consumer ratings and reviews platform allows retailers to share every customer-generated review across social platforms, enabling customers to post feedback on Facebook and Twitter. The platform enables consumer feedback to link directly to a retailer’s product pages, ... Read More

For Sales US 617-861-0611

Website http://www.feefo.com

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Customer Service / Customer Satisfaction Measurement
Allegiance Inc.

South Jordan, UT.

Allegiance, a provider of customer intelligence technology and services, in 2012 partnered with Clarabridge, a customer experience management company using sentiment and text analytics. Clarabridge technology was integrated into the Allegiance platform. Allegiance helps retailers and other businesses translate customer ... Read More

Website http://Allegiance.com/

Customer Service / Customer Satisfaction Measurement
Autodemo LLC

Louisville, KY.

Louisville, Ky.-based Autodemo develops software and website automated demonstrations, or autodemos. The company says it has produced more than 2,500 demos for 425-plus clients. It also offers website tours, an iPad application and concept videos. Retailers and other clients can ... Read More

Website http://Autodemo.com/

Customer Service / Customer Satisfaction Measurement
Bazaarvoice Inc.

Austin, TX.

Bazaarvoice provides customer reviews and other content for online merchants. It aims to engage consumers, increase sales, and protect loyalty through authentic ratings and reviews, Q&A, and brand-relevant photos, videos and social posts. The company claims over 1,300 retailers and ... Read More

Website http://www.Bazaarvoice.com/

Customer Service / Customer Satisfaction Measurement
CodeBroker

Belmont, MA.

CodeBroker, a mobile loyalty and coupon technology provider, enables retailers to send consumers information about contests, product reviews, promotions and store locations through text message campaigns. Merchants can also use CodeBroker to create and deliver digital coupons, personalized offers and ... Read More

Website http://www.CodeBroker.com/

Feefo
Customer Service / Customer Satisfaction Measurement
Feefo

Boston, MA.

The Feefo global consumer ratings and reviews platform allows retailers to share every customer-generated review across social platforms, enabling customers to post feedback on Facebook and Twitter. The platform enables consumer feedback to link directly to a retailer’s product pages, ... Read More

For Sales US 617-861-0611

Website http://www.feefo.com

Customer Service / Customer Satisfaction Measurement
ForeSee

Ann Arbor, MI.

ForeSee provides customer experience analytics technology for web sites, call centers, stores, mobile sites and apps, and social media. In July 2013, the company introduced a Word of Mouth Index, which rates major brands according to what consumers think of ... Read More

Website http://ForeSee.com/

Customer Service / Customer Satisfaction Measurement
Giosg.com

Helsinki, n/a.

Giosg.com, a provider of sales, marketing and customer intelligence technology, offers a free 10-day trial of its products. The free trial includes unlimited chats; up to 10 user accounts; real-time visitor analytics; custom chat buttons; mobile and operator chat; visitor ... Read More

Website http://Giosg.com/

Customer Service / Customer Satisfaction Measurement
Infor Global

New York , NY.

Infor, a provider of business application software, in June 2013 announced that the Infor Epiphany Interaction Advisor is available for subscription and hosted services. The cloud-based Epiphany customer relationship management software offers the same functions as the on-premise version, such ... Read More

Website http://Infor.com/solutions/crm/

Customer Service / Customer Satisfaction Measurement
Inquisite Inc.

Austin, TX.

Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers ... Read More

Website http://www.Inquisite.com/

Customer Service / Customer Satisfaction Measurement
IntelliResponse Systems Inc.

Toronto, ON.

IntelliResponse, a Toronto-based provider of web self-service software to online retailers, in June 2013 launched Voices, a technology designed to help retailers gain insight from customer questions posed on digital channels. Voice captures every question customers ask in natural language ... Read More

Website http://IntelliResponse.com/

Customer Service / Customer Satisfaction Measurement
Kampyle Ltd.

Ramat Gan, NA.

Kampyle offers a Software-as-a-Service analytics platform that allows retailers to collect, analyze, measure and respond to online user feedback and then deliver the data to sales and marketing teams via a lead generation dashboard. Merchants can use the dashboard to ... Read More

Website http://www.kampyle.com/

Customer Service / Customer Satisfaction Measurement
LogMeIn

Boston, MA.

Live chat provider LogMeIn provides a product chooser app on its site to help retailers decide which level of service they need. The app asks about the interest level in chat, click-to-call, e-mail, Twitter management and SMS texts. Depending on ... Read More

Website http://BoldChat.com/

Customer Service / Customer Satisfaction Measurement
nanoRep

Herzliya, n/a.

NanoRep, a provider of customer service software, in 2012 released a mobile-optimized version of instant-answer support widgets for iOS and Android devices. Visitors to a retailer’s mobile site see an optimized widget float onto the screen once a page loads, ... Read More

Website http://nanoRep.com/

Customer Service / Customer Satisfaction Measurement
omniONE USA

Hauppauge, NY.

OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual ... Read More

Website http://www.OmniFeedback.com/

Customer Service / Customer Satisfaction Measurement
OpinionLab

Highland Park, IL.

OpinionLab enables consumers to register comments on the brands they use by clicking the [+] link on a retailer’s web site to open a comment card that allows them to leave ratings, comments and answers to customized questions. The company ... Read More

Website http://www.OpinionLab.com/

Customer Service / Customer Satisfaction Measurement
Warrantech

Bedford, TX.

Warrentech is a provider of underwriting and administration of service contracts and extended warranties to retailers and other businesses. The warranties cover a range of products such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry and appliances. ... Read More

Website http://www.Warrantech.com/

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