Did You Know

Supply Chain

Wayfair hires a healthcare exec to improve its fulfillment operations

Target beefs up its supply chain team

Advance Auto Parts names a new CEO


Vendor Financials

ChannelAdvisor’s revenue rises 12% in Q2

What PayPal and Visa's partnership means

ChannelAdvisor’s Q1 revenue increases 16.4%


Industry Statistics

Why Amazon is suddenly swimming in profit

Global internet connection speeds rise in Q1

Best Buy customers flock to the web in Q4


Content Management

E-retailers go for the Summer Olympics gold

Amazon’s Alexa gets a workout, FBA grows and yearly updates

Facebook takes on YouTube


Customer Service

E-commerce innovator Niraj Shah: Bet on success

An artificial intelligence vendor will buy TouchCommerce for $215 million

Facebook keeps pushing Messenger as a customer service tool


E-commerce Platforms

Exclusive: Q&A with Daniel Eckert, senior vice president of Wal-Mart Services

Magento Commerce buys RJMetrics

Verizon adds an e-commerce platform as part of the Yahoo deal


E-Payments & Security

Alipay expands into Europe to cater to Chinese consumers

Payment and personal data are what hackers seek most

Consumers want robust digital loyalty programs



Boxes and bites: E-commerce boom brings more risk for delivery drivers

QVC opens its first West Coast distribution facility

How GameStop tripled its online product assortment by shipping from stores


Marketing Technology

Facebook looks to monetize WhatsApp

Subscription makeup e-retailer Birchbox fires 30

Fast-growing Instagram risks ad overload


Order Management

Jewelry retailer James Allen’s fraud tools cut transaction times

Amazon’s voice-activated assistant adds skills

Burberry banks on more bags and online sales


Performance Management

Vistaprint’s mobile site loads in less than half a second boosts conversion by adding details to product pages

Target, Apple and Walgreens win on load times



Personalized subject lines boost retailers’ email open rates 23.5%

IBM’s Chef Watson serves up advanced recommendations for Bear Naked granola fans

Russian e-retailer Lamoda rings up sales with a personal approach


Web Site Analytics

Safeway’s grocery site bags the top spot in customer engagement

Amazon’s Prime Day can benefit rival retailers

An online jeweler finishes first in customer engagement


In-store Systems

Ikea builds a pop-up showroom on a digital premise

Chinese consumer electronics retailer Suning brings the web into its stores

How Nike will grow e-commerce to $7 billion from $1 billion in 5 years



What a new online sales tax bill proposes

Has collecting sales tax hurt Amazon’s sales?

Lawmakers queue up a simplified online sales tax bill


Client Contracts

Read Amazon’s lawsuit against a former vice president, Arthur Valdez

Search results could send Amazon to trial

Salesforce scores a 23% increase in Q1 revenue


Technology Newsmakers

Nordstrom sells part of SoleSociety

Office Depot restructures its leadership

As the Pokemon Go frenzy subsides, online retailers are still cashing in



From The IR Blog


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A poor mobile app hurts your overall brand image. Here are some ways to get ...