Did You Know

Supply Chain’s holiday sales take off thanks to better preparation

A shipping line crisis could give retailers holiday headaches

Amazon hires a new logistics executive


Vendor Financials

eBay will buy a visual search company

Digital marketing firm Zeta Interactive buys part of Acxiom

ChannelAdvisor’s revenue rises 12% in Q2


Industry Statistics

Shoppers shift to websites from stores during Thanksgiving weekend

Can Cyber Monday retain the online shopping crown?

Cyber Monday ranks as the biggest online shopping day in the US


Content Management

Lipton Tea’s add-to-basket ratio soars thanks to A/B testing

Personalization vendor BloomReach buys content management company Hippo

Linen Chest cuts the time it takes to resize images


Customer Service no longer works and nobody is saying why

Retailers need to be ready for a social media message surge

Madison Reed launches an artificial intelligence chat bot


E-commerce Platforms

Sales grow 89% for e-commerce platform provider Shopify in Q3

Magento opens its extension marketplace to retailers on its older e-commerce platform

Kibo buys web-based e-commerce platform Mozu


E-Payments & Security

Visa will buy CardinalCommerce to boost its online fraud prevention services

Tipsy Elves redesigns with a mobile focus

Where are the most secure places to shop online?



Nearly 40% of orders are picked up in stores

USPS package volume will jump 12% this holiday season

Kohl’s focuses on e-commerce efficiency and in-store pickup


Marketing Technology

Google looks to make search and shopping more compatible

Simon Venture Group’s managing director talks retail funding

E-commerce vendor mParticle raises $17.5 million


Order Management revamps its order evaluation

A Cubs-focused sports retailer halts online orders after demand surges

Wal-Mart’s marketplace now hosts more than 1,000 sellers


Performance Management

Blue Nile’s site speed sparkles

Cyber Monday brings site slowdowns, but no calamities

Advance Auto Parts speeds ahead on mobile performance



Bed Bath & Beyond acquires

IBM buys an AI-powered personal shopper feature from digital agency Fluid

How a toy e-retailer increases email revenue 300% with personalization


Web Site Analytics

Black Friday traffic surges slow retailers’ e-commerce sites

Cyber Monday brings site slowdowns, but no calamities

Website addresses ending with .shop go on sale Sept. 26


In-store Systems

Ikea builds a pop-up showroom on a digital premise

Chinese consumer electronics retailer Suning brings the web into its stores

How Nike will grow e-commerce to $7 billion from $1 billion in 5 years



Amazon sues marketplace sellers for alleged counterfeit goods

American Apparel looks to sell after its latest bankruptcy filing

American Apparel may file for bankruptcy again


Client Contracts

Read Amazon’s lawsuit against a former vice president, Arthur Valdez

Search results could send Amazon to trial

Salesforce scores a 23% increase in Q1 revenue


Technology Newsmakers

Middle East investors put up $1 billion for Noon, a new e-commerce firm

Amazon reveals artificial intelligence products for its web services

Holiday e-commerce promotions include TV ads and online-only deals



From The IR Blog


Ari Weil / Mobile Commerce

The big mobile commerce opportunity in rural Asia Pacific

Despite only moderate wireless speeds, rural consumers flock to m-commerce.


Ray Pun / Mobile Commerce

5 tips for driving mobile conversion this holiday season

Shoppers hit stumbling blocks when trying to buy on smartphones, leading them to abandon shopping ...