Did You Know

Supply Chain

Target beefs up its supply chain team

Advance Auto Parts names a new CEO

Finish Line fires up its technology funding


Vendor Financials

ChannelAdvisor’s Q1 revenue increases 16.4%

E-retail software provider Demandware hits a new high in average contract value in Q1

Akamai Technologies’ cloud security business boosts revenue


Industry Statistics

Global internet connection speeds rise in Q1

Best Buy customers flock to the web in Q4

More Chinese e-commerce startups attract capital


Content Management

Amazon’s Alexa gets a workout, FBA grows and yearly updates

Facebook takes on YouTube

Seeking an SEO expert? Asking around doesn’t work so well


Customer Service

An artificial intelligence vendor will buy TouchCommerce for $215 million

Facebook keeps pushing Messenger as a customer service tool

Low ratings are better than no ratings on Amazon


E-commerce Platforms

Verizon adds an e-commerce platform as part of the Yahoo deal

Keeping up with innovation keeps smaller retailers in the game

Switching e-commerce platforms gives Safety Glasses USA a new outlook


E-Payments & Security

How sports e-retailer Ambush Boards zeroed out chargebacks

PayPal and Visa reach a pact on fees and data

PayPal and Visa may agree to share data



Wal-Mart says ShippingPass enrollment is moving at a fast clip

Robots run routes for parcel and food deliveries in Europe

DHL and Daimler pair up to deliver parcels to car trunks


Marketing Technology

Subscription makeup e-retailer Birchbox fires 30

Fast-growing Instagram risks ad overload

A meeting a day keeps IT and marketing OK


Order Management

Amazon’s voice-activated assistant adds skills

Burberry banks on more bags and online sales turns to the cloud to help unify its brands


Performance Management boosts conversion by adding details to product pages

Target, Apple and Walgreens win on load times

E-retailers win the race for site load times



Russian e-retailer Lamoda rings up sales with a personal approach

Sizing technology company True Fit raises $25 million

A cycling e-retailer accelerates website personalization


Web Site Analytics

Safeway’s grocery site bags the top spot in customer engagement

Amazon’s Prime Day can benefit rival retailers

An online jeweler finishes first in customer engagement


In-store Systems

Ikea builds a pop-up showroom on a digital premise

Chinese consumer electronics retailer Suning brings the web into its stores

How Nike will grow e-commerce to $7 billion from $1 billion in 5 years



EU: Google skews search and unfairly curbs rival web ads

Delivery disruptions loom for e-retailers using Canada Post

Canada Post parcel deliveries may stop Friday


Client Contracts

Read Amazon’s lawsuit against a former vice president, Arthur Valdez

Search results could send Amazon to trial

Salesforce scores a 23% increase in Q1 revenue


Technology Newsmakers

ShopRunner hires online dating exec Sam Yagan as CEO

Staples brings bots to its Easy Button

Google wants to use artificial intelligence to boost customer service



From The IR Blog


Amir Konigsberg / Mobile Commerce

Three mobile innovations disrupting search and discovery

Search technology for mobile devices is diverging from desktop search.


Brian Solis / Mobile Commerce

Shopmented reality: Mobile blurs the line between web and store

How retailers can re-imagine the shopper journey.