Technology
Did You Know

Supply Chain

Wayfair hires a healthcare exec to improve its fulfillment operations

Target beefs up its supply chain team

Advance Auto Parts names a new CEO

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Vendor Financials

ChannelAdvisor’s revenue rises 12% in Q2

What PayPal and Visa's partnership means

ChannelAdvisor’s Q1 revenue increases 16.4%

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Industry Statistics

Why Amazon is suddenly swimming in profit

Global internet connection speeds rise in Q1

Best Buy customers flock to the web in Q4

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Content Management

E-retailers go for the Summer Olympics gold

Amazon’s Alexa gets a workout, FBA grows and yearly updates

Facebook takes on YouTube

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Customer Service

E-commerce innovator Niraj Shah: Bet on success

An artificial intelligence vendor will buy TouchCommerce for $215 million

Facebook keeps pushing Messenger as a customer service tool

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E-commerce Platforms

Exclusive: Q&A with Daniel Eckert, senior vice president of Wal-Mart Services

Magento Commerce buys RJMetrics

Verizon adds an e-commerce platform as part of the Yahoo deal

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E-Payments & Security

Alipay expands into Europe to cater to Chinese consumers

Payment and personal data are what hackers seek most

Consumers want robust digital loyalty programs

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Fulfillment/Delivery

Boxes and bites: E-commerce boom brings more risk for delivery drivers

QVC opens its first West Coast distribution facility

How GameStop tripled its online product assortment by shipping from stores

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Marketing Technology

Facebook looks to monetize WhatsApp

Subscription makeup e-retailer Birchbox fires 30

Fast-growing Instagram risks ad overload

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Order Management

Jewelry retailer James Allen’s fraud tools cut transaction times

Amazon’s voice-activated assistant adds skills

Burberry banks on more bags and online sales

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Performance Management

Vistaprint’s mobile site loads in less than half a second

Jet.com boosts conversion by adding details to product pages

Target, Apple and Walgreens win on load times

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Personalization

Personalized subject lines boost retailers’ email open rates 23.5%

IBM’s Chef Watson serves up advanced recommendations for Bear Naked granola fans

Russian e-retailer Lamoda rings up sales with a personal approach

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Web Site Analytics

Safeway’s grocery site bags the top spot in customer engagement

Amazon’s Prime Day can benefit rival retailers

An online jeweler finishes first in customer engagement

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In-store Systems

Ikea builds a pop-up showroom on a digital premise

Chinese consumer electronics retailer Suning brings the web into its stores

How Nike will grow e-commerce to $7 billion from $1 billion in 5 years

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Legal/Regulatory

What a new online sales tax bill proposes

Has collecting sales tax hurt Amazon’s sales?

Lawmakers queue up a simplified online sales tax bill

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Client Contracts

Read Amazon’s lawsuit against a former vice president, Arthur Valdez

Search results could send Amazon to trial

Salesforce scores a 23% increase in Q1 revenue

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Technology Newsmakers

Nordstrom sells part of SoleSociety

Office Depot restructures its leadership

As the Pokemon Go frenzy subsides, online retailers are still cashing in

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From The IR Blog

FPO

Scott Allan / Mobile Commerce

A mobile app strategy shift can make for happier holidays

Retailers should start now funneling online traffic to their apps, for consumers who had those ...

FPO

Emily Carrion / Mobile Commerce

How mobile is a brand’s ‘canary in the coal mine’

A poor mobile app hurts your overall brand image. Here are some ways to get ...

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