Did You Know

Supply Chain

A shipping line crisis could give retailers holiday headaches

Amazon hires a new logistics executive

Wayfair hires a healthcare exec to improve its fulfillment operations


Vendor Financials

Digital marketing firm Zeta Interactive buys part of Acxiom

ChannelAdvisor’s revenue rises 12% in Q2

What PayPal and Visa's partnership means


Industry Statistics

E-grocer FreshDirect gets $189 million in private equity funding

Why Amazon is suddenly swimming in profit

Global internet connection speeds rise in Q1


Content Management

Site search is a top priority for online gift shoppers

Wayfair engages the engaged with a wedding registry

E-retailers go for the Summer Olympics gold


Customer Service

UK shoppers say they’re ready to let machines make buying decisions for them

Leadership at e-retailer Choxi tries to restore order and its image

E-commerce innovator Niraj Shah: Bet on success


E-commerce Platforms

Salesforce launches Commerce Cloud with ‘Einstein’ artificial intelligence

E-commerce vendor Kibo buys personalization firm Baynote

Exclusive: Q&A with Daniel Eckert, senior vice president of Wal-Mart Services


E-Payments & Security

Why a home furnishings e-retailer offers a loan option

China payments giant Ant Financial expects a Singles’ Day record

Mobile payment startup Stripe expands into Asia e-commerce market



FedEx expects delivery volume to surge on Mondays

Target will add 7,500 distribution center employees for the holidays

Radial is hiring 20,000 seasonal employees to meet e-retail holiday demand


Marketing Technology

Digital marketing firm Zeta Interactive buys part of Acxiom

Facebook looks to monetize WhatsApp

Subscription makeup e-retailer Birchbox fires 30


Order Management

Wal-Mart’s marketplace now hosts more than 1,000 sellers

Jewelry retailer James Allen’s fraud tools cut transaction times

Amazon’s voice-activated assistant adds skills


Performance Management

Advanced Auto Parts races to the top of the site performance index

How Express improved its mobile site speed

Gap’s e-commerce sites go offline



Neiman Marcus focuses on omnichannel improvements

Personalized subject lines boost retailers’ email open rates 23.5%

IBM’s Chef Watson serves up advanced recommendations for Bear Naked granola fans


Web Site Analytics

Website addresses ending with .shop go on sale Sept. 26

Magento Commerce wastes no time integrating RJMetrics

Safeway’s grocery site bags the top spot in customer engagement


In-store Systems

Ikea builds a pop-up showroom on a digital premise

Chinese consumer electronics retailer Suning brings the web into its stores

How Nike will grow e-commerce to $7 billion from $1 billion in 5 years



E-retailers begin lining up behind a simplified online tax bill

Aeropostale’s sale to a mall group may be a model for distressed retailers

Pacific Sunwear finds a ray of hope in its bankruptcy reorganization plan


Client Contracts

Read Amazon’s lawsuit against a former vice president, Arthur Valdez

Search results could send Amazon to trial

Salesforce scores a 23% increase in Q1 revenue


Technology Newsmakers

Eyebobs hires an executive to oversee e-commerce

Under Armour promotes its head of e-commerce to president

Tory Burch hires a Burberry exec as chief technology officer



From The IR Blog


Wendy Wallner / Mobile Commerce

How retailers can make their mobile apps ‘stickier’

An app should be the easiest way to make a purchase, and offer other benefits, ...


Emily Carrion / Mobile Commerce

5 ways retailers can spiff up their mobile apps for the holidays

Effective apps not only boost sales, they provide an easy way to obtain customer feedback.