Did You Know

Supply Chain

Internet-based business software helps a cold drink manufacturer expand into new markets

Retailers wrestle with consumers’ desires to shop anywhere and anytime

ERP vendor Infor buys B2B commerce network GT Nexus


Vendor Financials

ChannelAdvisor’s revenue rises 16% in Q3

E-retail software supplier Demandware reports a 49% increase in Q3 revenue

CloudCraze e-commerce software gets recognition—and funding


Industry Statistics

Web sales drive all the growth at Best Buy

E-commerce revenue for retailers with stores and websites grows over 36% in Q3

Going global? Make sure you think local


Content Management

Facebook takes on YouTube

Seeking an SEO expert? Asking around doesn’t work so well

A distributor of recycling bins boosts sales after trashing its old price-quote system


Customer Service

L.L. Bean again leads e-retailers in customer service

Almost one-third of the largest online retailers respond to shoppers’ tweets within an hour

Sears helps online shoppers find real-person help on appliances


E-commerce Platforms

A lingerie e-retailer finds a better fit on Magento 2.0

E-commerce platform vendor Shopify grows Q3 revenue 93%

eBay Enterprise units go their separate ways with new owners and business plans


E-Payments & Security

The front lines on online fraud in the U.S.

Nearly half of all websites have had a security breach

Multiple checkpoints help e-retailers spot fraud while quickly filling orders



Bon-Ton expands ship-from-store capabilities as sales losses mount

Holiday shipping challenges leave retailers feeling shaky

Buy online, pickup in store proves popular for DSW


Marketing Technology

Amazon aims now for the last-minute holiday shopper

A European online marketing software company raises $33 million

Facebook makes retailers’ pages more like websites


Order Management

Singapore Post acquires U.S. logistics firm Jagged Peak

Singapore Post acquires a second U.S. logistics company this week

Glee Gum finds relief in outsourcing e-commerce


Performance Management

Marketing and IT would like to get along, but frequently they don’t

E-commerce analytics vendor Clavis Insight receives a $20 million investment

A natural foods e-grocer’s pages load faster with a new technology



Personalization leads to online gains for Williams-Sonoma in Q3

How builds its business without advertising

Hallmark gets personal online


Web Site Analytics

Revolve Clothing keeps user testing in regular rotation

Sometimes the No. 2 spot on Google can beat the top spot

The Buckle’s web sales increase a few notches and grow 17% in Q2


In-store Systems

Nebraska Furniture Mart brings dynamic pricing to stores

Chinese consumer electronics retailer Suning brings the web into its stores

How Nike will grow e-commerce to $7 billion from $1 billion in 5 years



City Sports shuts down online sales and will close stores

Amid complaints, JustFab will review its VIP program practices

Amazon sues freelancers who file fake customer reviews


Client Contracts

Search results could send Amazon to trial

Salesforce scores a 23% increase in Q1 revenue

Amazon and Hachette reach a deal on book prices


Technology Newsmakers

Ex-eBay Enterprise president takes a new role at PTC, a technology platform company

American Eagle eyes a bigger share of the college market

Groupon makes changes at the top



From The IR Blog


Mollie Spilman / Mobile Commerce

How to reach the cross-device shopper

Mobile browsing precedes a third of desktop buying, making it essential that retailers cater to ...


Nicole Jennings / E-Commerce

Adapting holiday search strategy to the mobile ‘screen shift’

More consumers are searching on mobile devices and that provides opportunity for better contextual ads, ...