Did You Know

Supply Chain

Double-digit online sales gains can’t salvage hhgregg’s Q3

How a sports apparel retailer hit World Series sales out of the park

Away packs in a big first year


Vendor Financials

ChannelAdvisor’s revenue grows 12.5% in 2016

Nearly half of online retailers are looking for a new e-commerce platform

Shopify adds another Amazon connection


Industry Statistics

The top e-retailers for customer service

NRF: Online sales in 2017 will grow three times faster than the retail industry

NRF 2017: New report unwraps holiday web sales insights


Content Management

Why incomplete website content leads to lost sales

Lipton Tea’s add-to-basket ratio soars thanks to A/B testing

Personalization vendor BloomReach buys content management company Hippo


Customer Service

Google Home can now take consumers shopping

The top e-retailers for customer service

Amazon’s US Echo sales top 8 million


E-commerce Platforms

Build-A-Bear is on the hunt for a new e-commerce platform

How a new e-commerce platform is saving Mad Dogg Athletics money

Web development company Wix posts 43% sales growth and reaches 100 million users


E-Payments & Security

Columbia Sportswear is investigating a cyber attack

Vitamix adds PayPal Credit to its checkout recipe

Thieves turn their attention online as chip cards cut into store fraud



Amazon lowers its free shipping threshold to $35

Wal-Mart drops its Prime-like ShippingPass program

Amazon turns its attention to shipping and freight forwarding


Marketing Technology

A snapshot of how Top 1000 retailers approach analytics

Bots steal online advertising dollars in elaborate ‘Methbot’ scam

Wayfair updates its app with a 2-D visualization tool


Order Management revamps its order evaluation

A Cubs-focused sports retailer halts online orders after demand surges

Wal-Mart’s marketplace now hosts more than 1,000 sellers


Performance Management

Staples steadily improves its website load time

Most retailers’ site performance lags on Cyber Monday

Site upgrades dull jeweler Signet’s holiday e-commerce sales



Ashley Stewart undergoes a personalization makeover and boosts web sales

How jeweler’s pull with millennials helps triple its sales in two years

Personalization vendor SmarterHQ raises $13 million


Web Site Analytics

Facebook agrees to have its ad metrics audited

A snapshot of how Top 1000 retailers approach analytics

Amazon captures a third of online visits by holiday shoppers


In-store Systems

Ikea builds a pop-up showroom on a digital premise

Chinese consumer electronics retailer Suning brings the web into its stores

How Nike will grow e-commerce to $7 billion from $1 billion in 5 years



Two Second 500 retailers file for bankruptcy protection

Wet Seal files for bankruptcy, again

Snapchat’s owner files for an IPO pegged at $3 billion


Client Contracts

Read Amazon’s lawsuit against a former vice president, Arthur Valdez

Search results could send Amazon to trial

Salesforce scores a 23% increase in Q1 revenue


Technology Newsmakers

Retail professionals on the move

Boohoo will acquire Nasty Gal for $20 million’s Super Bowl social media push is scoring points



From The IR Blog


Jaysen Gillespie / E-Commerce

Be a smart marketing Cupid in February to maximize sales

Campaigns optimized for smartphones will capture more last-minute sales and keep in mind that shoppers ...


Maya Mikhailov / E-Commerce

Relationship goals: Luxury fashion, meet social media

Social media breaks down the traditional barriers between the average shopper and luxury. But high-end ...