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Buy Online, Pickup In Store Mystery Shopping Study

Quick Overview

In this one-of-a-kind study, take a look at the end-to-end in-store pickup experience, from purchase to wait time to associate interaction to signage.

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060316 Kibo LL

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  • 060316 Kibo LL

Product Description

In this one-of-a-kind study, take a look at the end-to-end in-store pickup experience, from purchase to wait time to associate interaction to signage. The result is a set of 85 metrics to help you evaluate your in-store pickup omnichannel experience and to better elevate your business. The report includes:


– Study results through the four phases of the study: App purchase, checkout process, post-purchase communication and the in-store experience
– In-store pickup must-have requirements and recommendations on where you can improve
– Report card to rate your business’s strengths and weaknesses


Learn why buy online, pickup in store is the cornerstone of omnichannel, yet retailers aren’t meeting expectations. Download the study now!


Sponsored by Kibo