Alibaba’s Tmall Global now features goods from 14,500 overseas brands, 80% of them selling in China for the first time.
In this one-of-a-kind study, take a look at the end-to-end in-store pickup experience, from purchase to wait time to associate interaction to signage. The result is a set of 85 metrics to help you evaluate your in-store pickup omnichannel experience and to better elevate your business. The report includes:
– Study results through the four phases of the study: App purchase, checkout process, post-purchase communication and the in-store experience
– In-store pickup must-have requirements and recommendations on where you can improve
– Report card to rate your business’s strengths and weaknesses
Learn why buy online, pickup in store is the cornerstone of omnichannel, yet retailers aren’t meeting expectations. Download the study now!
Sponsored by Kibo