Kurt Peters , Executive Editor
ANN ARBOR, MI (November 8, 2006) -- ForeSee Results and GSI Commerce Inc. have formed an alliance to offer the partners of GSI Commerce the opportunity to measure online customer satisfaction using the methodology of the American Customer Satisfaction Index (ACSI).
“Assisting our partners in providing an enhanced experience for their customers is a top priority for GSI Commerce,” said Steve Davis, senior vice president, Marketing Services for GSI Commerce. “By adding ForeSee Results’ services to GSI’s integrated e-commerce platform, our more than 60 partners have the opportunity to gain a greater understanding of their customers’ needs, ultimately providing these organizations with better insight into how to sell more effectively. We’re excited about how our alliance with ForeSee Results can benefit our partners.”
Using the scientific and proven methodology of ACSI, ForeSee results measures online customer satisfaction for hundreds of private and public sector websites, including those in the e-retail, e-commerce, content/entertainment, financial services, product, business-to-business, healthcare and telecommunications industries. GSI Commerce is a leading provider of e-commerce solutions that enable retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses.
“Our customer satisfaction measurement solution is a perfect complement to GSI Commerce’s e-commerce platform,” said Larry Freed, President and CEO of ForeSee Results. “Not only can we help GSI’s partners understand customer needs, but we can shed light on their expectations and forecast how satisfaction with the website experience influences future behavior of site visitors as well.”
About ForeSee Results
ForeSee Results is the market leader in online customer satisfaction management and converting satisfaction data into user-driven web development strategies. Using the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI), ForeSee Results scientifically quantifies the elements that drive online customer satisfaction and predicts future behaviors such as purchase, return site visits or referrals. Clients include: Borders, Eastern Mountain Sports, Danskin, Finish Line, Verisign and Helzberg Diamonds, among many others. ForeSee Results, a privately held company, is located in Ann Arbor, Michigan and on the web at www.ForeSeeResults.com.
About GSI Commerce
GSI Commerce is a leading provider of e-commerce solutions that enable retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. The company provides solutions for its partners through its integrated e-commerce platform, which is comprised of three components: technology, logistics and customer care, and marketing services. The company provides e-commerce solutions for approximately 60 partners.