If there's something you've bought offline that you weren't able to buy online, we're probably thinking about that.”
Internet Retailer's four blogs cover the industry with perspective pieces on: growth & direction of the broader Internet world; trends in e-commerce; best practices, strategies and technology adoption of market leaders; and the powerful force of the ever-growing mobile commerce sector.
Ask the Experts
Q: We have 5 retail locations, online and a distribution center. What best practices work to achieve synergy between the channels?
Our challenges are with our Made In Washington brand: 5 retail locations, online and distribution center. Inventory is an easy-to-identify issue. But beyond that what best practices do experts see ...
A: It is very important to integrate the customer and transaction data for all channels into a single view of the customer.
From a CRM [customer relationship management] background, It is very important to integrate the customer and transaction data for all channels into a single view of the customer. Beyond customer ...
Principal, JAC CRM Consulting LLC.
Online retailers should move from SSL to stronger Transport Layer Security technology. All companies should ... 0Think globally, but accept local forms of payment
Uber’s convenience in North America stems in part from keeping customers’ credit card numbers on ... 0An American view of China's online shopping boom
The astronomical growth of Alibaba's Taobao online shopping mall is hard to fathom from a ... 0An introduction to online payments in Russia
Russian shoppers use a variety of domestic e-wallets quite often when shopping online, a result ... 0Russian's new data law: What e-commerce firms need to know
All personal data must be stored in Russia, and not in cloud servers elsewhere. Here ... 0A new source of personalization data
E-commerce marketers have a whole new way to gain insights to personalize the online shopping ... 0A startup e-retailer’s journey to efficient fulfillment
At first, the brothers who co-founded FLO Cycling packed orders themselves. As they grew, they ... 0A glimpse at the business philosophy of Alibaba’s Jack Ma
The founder of China’s dominant e-commerce company offers advice to online entrepreneurs. 0Top strategic takeaways from IRCE 2015
Marketing research firm MarketingSherpa interviewed 47 executives who attended IRCE in June 2015. Three e-retailer ... 0Rewarding customer advocates cements loyalty
Word of mouth has largely moved online, and brands can benefit from encouraging happy customers ... 0
Retailers face potentially heavy costs if a proposal for changing Internet address rules goes through. ... 6Social selling or simply annoying?
Nearly every day I get a new announcement about a service that helps e-retailers set ... 5Daily deal overload
Deals should be tailored to their audience. 5No m-commerce site? You're losing sales—big time
A prominent e-commerce figure tells how to figure out your mobile revenue. 5The future of social commerce isn’t on Facebook
The social network wants retailers to integrate its features into their sites. 5Bye bye, BlackBerry
The smartphone operating system continues to sink. Why bother? 5Executing the basics
There were no secret ingredients that turned Diapers.com from a category leader into a category ... 4Here comes social media—ready or not
One of the most frequently mentioned topics the 2010 Internet Retailer Conference & Exhibition in ... 4Which is more important: a site or an app?
No question: an m-commerce site. 4Welcome e-mails are hit or miss
Welcome e-mails offer retailers a prime opportunity to present a unique deal. 4
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