57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
Newgistics will add Manhattan’s Enterprise Order Management software to its end-to-end e-commerce solution.
Austin, TEXAS—August 20, 2013—Newgistics, Inc., a leading provider of e-commerce services for leading brands and retailers, today announced a strategic partnership with global supply chain commerce solutions provider Manhattan Associates, Inc. Through this partnership, Newgistics will add Manhattan’s Enterprise Order Management software to its end-to-end e-commerce solution, which seamlessly integrates leading omni-channel commerce technology with web design, implementation, integration, hosting and support services as well as order fulfillment, parcel delivery and returns management.
The strategic partnership with Manhattan is part of Newgistics’ strategy to offer customers a complete omni-channel e-commerce solution that fully integrates every step in the order life cycle, from customer acquisition through fulfillment, delivery and returns. Ranked as a leader by one of the principal industry analyst firms, Manhattan’s Enterprise Order Management software allows retailers to better match supply and demand in order to improve the shopping experience and increase customer lifetime value. Customers are provided with a single view of inventory across channels, which allows shoppers to control how and when they take delivery of merchandise.
“Our end-to-end e-commerce solution leverages best-in-class software across the board, and Manhattan Associates has built a reputation for providing the top omni-channel order management solutions in the marketplace,” said Bill Razzouk, CEO of Newgistics. “We are extremely pleased to partner with this highly respected industry leader as we expand the Newgistics service offering to meet our customers’ evolving needs.”
Jeff Cashman, senior vice president of business development at Manhattan Associates, said, “Newgistics is known throughout the industry for its expertise in e-commerce including technology-driven fulfillment, parcel delivery and returns services. Customers will benefit from the deep expertise and strong synergies between our two organizations.”
About Newgistics, Inc.
Newgistics, a leading provider of e-commerce services for top retailers, offers a true end-to-end e-commerce solution. Leveraging the most agile, enterprise-tier e-commerce platform in the industry, Newgistics fully integrates an omni-channel commerce solution with order management, order fulfillment, parcel delivery and returns management. By seamlessly connecting every step in the process, Newgistics is able to provide merchants with a single view of their customers, products and orders across the entire order life cycle. Since 1999, Newgistics has provided top merchants with innovative technology-driven solutions that improve the customer experience and accelerate growth. Expert consulting, scalable and flexible platforms and actionable data at every consumer touch-point provide our customers with the competitive advantage to deliver superior performance in the rapidly evolving world of global commerce. To find out more, visit www.newgistics.com.
About Manhattan Associates, Inc.
Manhattan Associates, Inc. brings companies closer to their customers. Manhattan Associates designs, builds and delivers market-leading Supply Chain Commerce solutions that drive top line growth by converging front-end sales with back-end supply chain execution and efficiency. Our software, platform technology and unmatched experience help our customers around the world adapt to the challenges of the omni-channel marketplace. For more information, please visit www.manh.com.