SiteSpect, a personalization platform, helped retailer B&H Photo respond to currency conversion questions and increase subscribers to its daily-deal emails.
As a part of its best-of-breed solution, Innotrac integrated with MICROS-Retail’s Open Commerce Platform.
ATLANTA, GA (November 15 , 2012) -- Innotrac Corporation (NASDAQ: INOC), a best-of-breed commerce provider integrating digital technology, fulfillment, and contact center solutions, today announced that fashion retailer dots has selected Innotrac to provide eCommerce fulfillment and call center solutions.
The Ohio-based retailer opened its first store in 1987 to great success, opening multiple locations throughout the Midwest, the East Coast, and the South soon after. In the late 90’s, dots developed sourcing and production capabilities around a fast fashion model to bring the most current trends totheir customers. At the start of the new millennium, the retailer continued to develop a brand targetedtoward fashion-conscious women, leading to the launch of the dots product label in 2008. They currently operate over 400 stores nationwide.
“dots has done an amazing job of building a brand their customers love,” said Larry Hanger, Senior VicePresident of Client Services. “We’re very excited to work with them as they expand into eCommerce. We’ve seen a consistent commitment to providing a superior customer experience in the dots brandjourney, and this phase is no different. dots has set a clear goal to deliver an omni-channel experienceto their customers and we are proud to support them in achieving this goal.”
“Launching an eCommerce site is a very exciting milestone for us,” said dots Director of eCommerceClayton Smith. “We want to deliver a seamless, 360 degree brand and customer experience,irrespective of where or when she shops. As we have gone through the process of developing the eCommerce site, we knew Innotrac would be the perfect partner for us as we open our largest store yet. We chose this partnership because of Innotrac’s superb reputation with customer service, partnerships and collaboration.”
Innotrac will leverage its fast-fashion apparel expertise to provide direct-to-consumer fulfillment, returns processing, and high-touch customer care for dots. As a part of its best-of-breed solution, Innotrac integrated with MICROS-Retail’s Open Commerce Platform. dots’ eCommerce store launched at the beginning of November, in time for the holiday season.
A mainstay in women’s specialty retail for over 20 years, dots’ growth and success was founded on a passion for retail that stems from a belief that it doesn’t cost a lot to look great! dots is committed tostaying ahead of the latest trends with fashion-forward buyers shopping Europe, New York and Los Angeles for the next fresh and fun look. Today, the company is a vibrant, growing retailer with morethan 400 stores across 28 states.
Visit dots online at www.dots.com.
Innotrac Corporation, founded in 1984 and based near Atlanta, Georgia, is a best-of-breed commerce provider integrating digital technology, fulfillment and contact center solutions to support global brands. The Company employs sophisticated order processing and warehouse management technology and operates eight fulfillment centers and one call center spanning all time zones across the continental United States. Innotrac Europe GmbH has a network of fulfillment centers, call centers, and returns processing facilities with operations in the UK, Germany, France, Denmark, Sweden, Poland, Austria, Italy, Switzerland, Ireland, Spain and the Netherlands.
Connect with Innotrac at www.innotrac.com or http://www.linkedin.com/company/innotrac.
Innotrac Marketing Manager