CEO Sharon Price John says Build-A-Bear’s old e-commerce system is a big reason for disappointing online sales in December.
The partnership will bring a raft of benefits to R&SS clients, including the reassurance that their client’s retail systems will always be online.
24th October 2012 – Retail & Sports Systems (R&SS), the Leicestershire-based provider of ecommerce and in-store retail systems, has signed a deal with CWCS Managed Hosting for a new cloud computing system, hosted at CWCS’ Nottingham data centres. The partnership will bring a raft of benefits to R&SS clients, including the reassurance that their client’s retail systems will always be online.
R&SS provides fully integrated retail systems giving its clients a full real time view of both online and retail sales. The initial focus was on the sports market, with clients including St. Helens and Saracens rugby clubs and Championship football clubs such as Birmingham City and Hull City. With expansion into the broader retail market and some clients operating 24/7 through international online sales, a fully supported and resilient hosting platform is vital to ensure business is not lost through avoidable downtime.
The new cloud hosting deal is ideal for its retail business, as it includes CWCS Platinum Level Support to ensure R&SS receives the highest standard of support and management from the hosting company’s technical experts and specialists. Features of the support package include server administration and pro-active management, quick response times 24/7/365, regular back-ups, extensive security features and a 100% network uptime guarantee.
“We needed a reliable, 24/7 manned data centre that could grow with the business,” said Nick Cvetkovic, Sales and Marketing Director at R&SS. “Among our list of requirements was a UK company with excellent levels of pro-active support. Having outgrown our previous host we were keen to work with a company that understands and meets our requirements. With CWCS we know that, should any issues arise, we can get hold of an expert immediately in a number of ways. Plus the 100% uptime guarantee takes away the worry for us and clients, leaving everyone to focus on what we do best.”
Karl Mendez, CEO at CWCS, added, “R&SS is another customer with global requirements to come on to our new cloud hosting platform. CWCS is at the forefront of cloud hosting in the UK, offering a premier service and continually investing in the latest technology to help our customers move their businesses forward. We are working hard to ensure that cloud hosting is an affordable, secure, reliable and realistic option for UK businesses such as R&SS.”
For R&SS and its customers, the deal with CWCS guarantees a reliable, quality service using the latest technology and backed-up with high levels of expertise and experience. As one of the UK’s premier cloud hosting specialists, CWCS has experts on-site 24/7, a huge benefit for the online and retail sector which operates globally around the clock. And located for R&SS and other UK customers.