Multichannel retailers sent 14.6% more emails in the second quarter than they did a year earlier.
The new hires bring significant experience in sales, marketing and product execution, and reinforce the company’s commitment to innovating its market-leading customer engagement platform.
SAN FRANCISCO, CA - Aug 22, 2012 — Get Satisfaction, the leading customer engagement platform, today announced the addition of three new executive hires, who join the company to help manage its aggressive growth into new markets including social marketing and social commerce. The new hires bring significant experience in sales, marketing and product execution, and reinforce the company’s commitment to innovating its market-leading customer engagement platform.
More than thirty-five million people use Get Satisfaction’s network each month to ask questions, share ideas, report problems and truly engage with the brands and companies they care about. To accelerate growth and extend the reach of Get Satisfaction’s Customer Engagement Platform to new audiences, these new hires join the leadership team to increase the focus on product innovation, marketing and sales execution. The additions all hail from some of the industry’s most innovative companies, including salesforce.com, Siebel Systems and Limelight Networks.
- David Rowley, CTO:With more than 27 years in software development and management, David brings experience from a wide range of domains including scientific computing, financial systems, web infrastructure, digital commerce, and mobile media delivery and monetization. Prior to Get Satisfaction, he served as Vice President of Products and Services for the Mobile business unit at Limelight Networks. As CTO, David is responsible for Get Satisfaction’s technical and product direction and manages the teams that define, build, test and operate the company’s family of highly scalable SaaS products.
- Barbara Walkowski, COO: Barbara joins Get Satisfaction with extensive leadership experience with high-caliber organizations. She began her career at IBM and helped make Siebel Systems one of the world's fastest-growing companies. She has also served in key roles on the boards of many philanthropic organizations, including the San Francisco Conservatory of Music, the San Francisco Opera Guild, and Meals On Wheels of San Francisco. At Get Satisfaction, Barbara manages the company's financial, human resources, legal, and facilities strategies and is responsible for building the operational infrastructure to grow the business.
- Azita Martin, Vice President of Marketing: Azita brings a wealth of experience building and scaling marketing organizations in start-ups and large companies. In her new role at Get Satisfaction, she will leverage her extensive knowledge of CRM, customer service, digital media and social enterprise software to lead all aspects of the company’s branding, messaging, go-to-market strategy, customer acquisition, demand generation, social media and PR strategy. Azita has held various executive management positions at Liveops, Moxie Software, salesforce.com and Siebel.
“Companies of all sizes have realized that building real engagement with customers throughout the customer life cycle is crucial to their ongoing success, and they’re turning to Get Satisfaction’s platform because it’s the only one that allows them to quickly and easily capture and leverage relevant customer conversations anywhere they take place,” said Wendy Lea, CEO of Get Satisfaction. “By expanding our core leadership team, we’re setting ourselves up for continued growth and product innovation, as we grow our product line to expand into new markets for social marketing, social support, social commerce and product feedback.”
Get Satisfaction is the leading customer engagement platform powering 65,000 customer communities to help companies of all sizes build better relationships with their customers. Get Satisfaction is used by industry leaders such as Box, Microsoft, Kellogg’s, and Mint for social marketing, support, product feedback and commerce solutions. Engage with your customers anywhere they are: on your website, Facebook brand page, via organic search, and on mobile devices. For a free trial, visitwww.getsatisfaction.com.