CEO Sharon Price John says Build-A-Bear’s old e-commerce system is a big reason for disappointing online sales in December.
Dozens of stores enlist shoppers to help get rated by STELLAService.
New York, NY (April 20, 2011) – Online retailers of all sizes now have the opportunity to join the ranks of Zappos.com, Diapers.com, 1-800Contacts.com and other leaders that have been singled out for outstanding customer service by STELLAService, the first independent company evaluating the service quality of e-retailers.
Under a new program launching this week, any online store can now leverage the support of its shoppers to help it get evaluated by STELLAService. Dozens of retailers are already prominently showcasing the campaign’s badge – “Love our service? Nominate us” (see below for a list of participating stores). Once a store receives 100 nominations from the online shopping community, it officially enters the queue to be rated by STELLAService. Any store can request a “Nominate Us” badge by visiting http://business.stellaservice.com.
“In a sea of price and selection parity, customer service has become the best way for online retailers to differentiate themselves,” said Jordy Leiser, CEO and co-founder of STELLAService.com. “We want to ensure that we find and evaluate the sites that are most deserving of recognition, so we created this nomination process to allow any e-retailer – no matter how big or small – to get on our radar.” “At TurnTableLab.com, we believe in going above and beyond when it comes to customer service,” said Anthony Cattarina, the company’s Co-CEO. “We’re excited about entering the process to be rated by STELLAService, as it will allow us to build confidence with potential customers and stand out in a highly competitive marketplace.”
Stores already participating in the program include: 3tailer.com; Bazillion Dreams; BHCosmetics, Inc.; Bluestoneshelves.com (The Dillon Group); BuyGreen.com; CareGiverPartner.com; CustomInk.com; Designerstudiostore.com; Edenvale Shoppes; Emitations.com EyeGlasses.com; FactoryDirect2you.com; iNetVideo.com; Maccessories.biz; Muirskate.com; MusicPower.com; OverstockArt.com; Pro Athlete Inc.; ProperCloth.com; Restava.com; SHOEBACCA.com; Shoedazzle.com; SmartPak.com; Sprinklerwarehouse.com; Steiner Studios; ThriftyComputer.com; TurnTableLab.com; and Undz.org.
STELLAService was founded in 2009 with the dual goal of helping online shoppers make more informed buying decisions, while also helping Internet retailers grow their businesses through insightful customer service data and marketing services.
STELLAService rates thousands of retailers each year across a broad array of criteria including usability and online tools, shipping and returns, and customer support. Top-rated stores are awarded the STELLAService seal, which has quickly become the Web’s most trusted signal of sites that deliver outstanding online customer experience. The company was recently profiled in Advertising Age (“STELLAService strives to give e-tailers credibility”) and its data has been featured in outlets from The Business Insider to The Chicago Tribune.
Dedicated to helping consumers make more informed online shopping decisions, STELLAService is the first and only independent provider of customer service ratings for online retailers. Using its proprietary, rigorous evaluation system, STELLAService rates thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns and customer support. To maintain its independence and objectivity, STELLAService pays for all products it purchases and relies on its staff of trained, full-time customer experience analysts to test the companies it evaluates. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations. For more information, visit http://www.STELLAService.com. Follow us on Twitter at @STELLAService.