CEO Richard Johnson says Foot Locker is focused on turning around the online fortunes of its Eastbay brand.
Working with CDNetworks has bolstered the site’s performance.
Electronics accessories retailer EverydaySource.com last year decided to move from the Yahoo Stores e-commerce platform to a custom-built site.
With the amount of work and investment required to build a new platform in-house, EverydaySource.com wanted to make sure it got it right and then get back to its main job—selling accessories on its site, as well as on eBay and Amazon.com’s marketplaces. Knowing that EverydaySource.com isn’t an expert in page load speed and image rendering, CEO Jack Sheng says he was happy to outsource it to someone who is.
“We wanted to have the site do a better job than established companies in the market,” he says. “But because it was our first year on a new platform, it was more challenging than before. We had to handle things we didn’t normally have to.”
EverydaySource.com, a division of eForCity Corp., No. 255 in Internet Retailer’s Top 500 Guide, decided to enlist CDNetworks Co., a content delivery network, to help make pages and images load more quickly through its content acceleration service. Typically, the farther a consumer is from an e-retailer’s server, the longer it takes for data requests to travel back and forth, which results in slower load times. CDNetworks’ data centers around the world act as a proxy to EverdaySource.com’s data center in the U.S. and cache site content, so that a customer in Britain—one of e-retailer’s largest international markets—receives the same site performance as a consumer in the U.S.
CDNetworks also powers the image renderings on EverydaySource.com’s eBay store, which represents a significant part of the e-retailer’s overall business.
Sheng says he knew that if it took two or three seconds for a page or image to display, he’d lose customers. With CDNetwork’s delivery, Sheng says he now measures load time in milliseconds. “I’m pleased to say our load time is on par with any major e-commerce players,” he says. “We are a small business. Compared to Amazon, we are a fraction, but on the content side, we can load just as fast.”
Sheng says that page views on EverydaySource.com are up 25% year over year, which he attributes to the improvements the company made to the site, including site performance.
EverydaySource.com is still building and tweaking site enhancements, but Sheng says he decides which features will get the green light based in part on what effect they’ll have on site performance. If an improvement looks like it will drag performance down, he then works with CDNetworks to figure out a way to minimize the negative effect. That’s because consumers are impatient, as their expectation for speed has increased, he says.
“For any new site enhancement we work on we have a benchmark set to see if it can be delivered in a timely manner, so that it will not deteriorate buying,” he says.
CDNetworks also delivers photo content to eForCity’s other web properties, eForCity.com, iTrimming.com and AccStation.com, which are still hosted on the Yahoo Stores platform.