CEO Sharon Price John says Build-A-Bear’s old e-commerce system is a big reason for disappointing online sales in December.
The provider of services like live chat and click-to-call pointed to gains in the UK, in the high-tech sector and among small businesses. However, the company slightly lowered its full-year growth projection.
LivePerson Inc., a provider of online help services such as live chat and click-to-call, reported second quarter revenue of $18.6 million, a 59% increase from $11.7 million in the second quarter of last year. Excluding the company’s acquisition last fall of Kasamba, an Israeli company that provides expert help online, revenue increased 35% to $15.8 million.
The company pointed to gains among larger, enterprise customers in the United Kingdom, adoption of its proactive chat services in the high-tech sector and healthy sales to small business customers. The company announced new deals in the UK with major retailers Harrods and Boots.
“We were very pleased with the results in the second quarter,” says CEO Robert LoCascio. “Our revenue growth exceeded our internal expectations, with all three primary growth drivers performing well. Our consumer revenue growth was in line with our expectations, while our enterprise and small business revenue combined delivered 10% quarterly sequential revenue growth.”
The company reported a net loss for the quarter of $200,000, compared with net income of $900,000 in the same period a year ago. Adjusted net income, excluding such items as amortization of intangible assets and stock-based compensation, was $1.7 million, versus $2.1 million in Q2 last year.
For the first six months of the year, revenue was up 58% to $35.7 million from $22.6 million in the first half of 2007.
The company projects full-year revenue of between $75.5 million and $77.0 million, which would be an increase of at least 45% from $52.2 million in 2007. However, that projection is slightly scaled back from the company’s earlier estimate of 2008 revenue of between $77 million and $79 million.