57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
Through a coupon and event-driven e-mail campaign to a third-party opt-in database of local consumers, a single restaurant in the Melting Pot chain reports growing its customer e-mail list from 100 to 10,000 addresses in 10 months.
A single restaurant in the Melting Pot restaurant chain had only 102 e-mail addresses in its customer contact list. But through a coupon and event-driven e-mail campaign to a third-party opt-in database of local consumers, it grew its list to 10,000 e-mail addresses in 10 months, its e-mail marketing firm says.
The St. Louis Melting Pot, part of a 70-unit chain of fondue restaurants, retained marketing firm Brighton INBOX to build its customer base and sales through e-mail marketing. Brighton sent $10 coupons for midweek meals, then expanded the campaign to include offers for specific events like a special Valentine’s Day dinner and offers of 50% off all wine on Mondays.
Ray Burrows, e-mail marketing specialist for Brighton, says the campaign has realized a return of more than $4 in new revenue for each $1 spent. He adds that a single e-mail newsletter has generated as many as 140 reservations.
The restaurant is now planning to automate e-mails to customers for such things as birthday coupons, anniversary coupons and reservation confirmations, Burrows says.