The online apparel retailer’s filing for Chapter 11 bankruptcy protection has drawn several potential suitors, including rapper West and music executive Damon Dash, Karmaloop ...
Q3 sales at Drugstore.com Inc. increased 41% to $84.3 million from Q3 2003, the company reports. Net loss for the third quarter was $6.4 million vs. $6 million a year earlier. Order volume during the quarter grew 40% year-over-year to 1.1 million orders.
Third-quarter sales at Drugstore.com Inc. increased 41% to $84.3 million from Q3 2003, the company reports. Net loss for the third quarter was $6.4 million vs. $6 million a year earlier. Order volume during the quarter grew 40% year-over-year to 1.1 million orders.
Average order grew slightly to $77 from $76. The number of active customers who bought in the past year grew 34% to 1.8 million. The average amount each customer spends in a year grew 3% to $176. Sales from repeat customers grew by 36%, with revenue from repeat customers representing 76% of total net sales, the company says.
Marketing and sales expense per new customer was $33, an increase of $1, which the company attributes to marketing for its vision segment. Fulfillment and order processing expenses were 11.4% of net sales, down from 11.8% in the third quarter of 2003.
"We made encouraging progress in a number of key areas despite a critical management transition and a seasonally challenging period," said Dawn Lepore, who took over as CEO and chairman of the board at the end of Septemer. "Revenues in our over-the-counter segment grew by 37%, as we added a broader assortment of nutritional and beauty products. We also added a number of new store tabs to the Drugstore.com web site, to make it easier for consumers to find the more than 20,000 everyday and hard-to-find specialty items we offer.”
The company says the third-quarter net loss reflects the cost of recruiting fees associated with the search for a new CEO, a charge for a litigation settlement with Arlington Contact Lens Service Inc., and an adjustment to packaging inventory recorded in connection with its annual inventory count in the third quarter.