SiteSpect, a personalization platform, helped retailer B&H Photo respond to currency conversion questions and increase subscribers to its daily-deal emails.
95% of permission-based e-mails audited by EmailLabs had the required unsubscribe option, but only 56% had the required postal mailing address.
The permission-based e-mail marketing programs of most legitimate online marketers already exceed most requirements of the new federal CAN-Spam law, but many marketers remain confused over some aspects of the law, according to a benchmark audit by e-mail technology provider EmailLabs. The audit, conducted on more than 100 opt-in e-mail messages from online retailers, media and publishing companies from the first two weeks of January, found that while more than 95% had an unsubscribe mechanism as required by the new law, only 56% were in compliance with another requirement: that of including a postal mailing address.
“The bare majority complying with the postal address requirement appears to indicate that many legitimate e-mail marketers are confused by CAN-Spam, and don’t understand the requirement and/or simply haven’t gotten around to it,” says Loren McDonald, vice president of marketing at EmailLabs. “Most major permission-based marketers already adhere to best practices, but many are clearly confused by the nuances and gray areas of the law.”
Not surprisingly, unsolicited commercial e-mail falls far below the level of compliance already in place among permission-based-email marketers. E-mail security services provider MX Logic Inc. found that of a random sample of more than 1,000 non-permission-based commercial e-mails reviewed, only three met the basic requirements of the law.
While industry observes say mass spammers aren’t likely to be deterred by the new law--at least not until they’re caught--uniform national regulations are now on the table in an arena previously governed only by generally accepted best practices and by a patchwork of state laws. For legitimate e-mail marketers, ensuring full compliance with the new national law may simply be the cost of running an effective program as e-mail marketing matures.
“E-mail marketing is coming out of its adolescence,” says MX Logic’s Sheila O’Neill, director of public affairs. “People used to think of it as just a cheap, easy way to pitch products. But now, it’s a commercial-grade medium. While rogue spammers may not be stopped by CAN-Spam, it’s a starting point. Legislation, technology solutions, user education and industry cooperation are the only ways you’re going to stop spam.”