57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
Macys.com’s conversion rates in August increased more than 150% over last year and orders on the site have increased more than 200% following the re-design of Macy`s site, Macy’s tells Internet Retailer.
Federated Direct’s Macys.com site is reaping the benefits of its July redesign, when it added such personalized shopping features as My Macy’s Closet, wish lists and designer boutiques. Kent Anderson, president of Macy’s Direct, says conversion rates in August were up 150% over last year, while orders taken has increased over 200%.
Anderson says the site relaunch sought to take customers’ expectations into account as well as to advance Federated’s multichannel strategy. “Our customers expected the web site to be a clear representation of Macy’s in the real world, but they also were willing to try new online features that emulate real world shopping, such as comparison shopping, search capabilities and personalization,” Anderson says.