March 22, 2001, 12:00 AM

Staples will combine catalog and operations

Staples Inc. will merge its small-business and consumer catalog operation, called Direct, with, hoping to encourage customers to shop both channels and to save overhead costs. It also withdraws its IPO for

Staples Inc. will merge its small-business and consumer catalog operation, called Direct, with The company said it believes the merger will better serve customers, many of whom are cross-channel shoppers who make purchases from both the catalog and the e-commerce business.

Staples also is withdrawing its planned initial public offer of tracking stock and, subject to shareholder approval, will convert stock into Staples Inc. common stock.

Jeanne Lewis, formerly president of, has been promoted to the new position of president of and will lead the unified Direct and business.

"The vast majority of customers who migrate from Direct to also continue to buy from Direct,” said Thomas G. Stemberg, chairman, CEO and founder of Staples, Inc. “As a result, they buy more overall from Staples than they did as one-channel shoppers. By combining Direct and, we`ll be able to operate more effectively and efficiently with a unified merchandising team, a unified marketing team and a unified customer support team. The integration also will allow us to eliminate the administrative costs that come from operating separate business units."

Customers who shop at Staples stores and through its catalogs spend 2.5 times as much per year as those who only shop Staples stores. Customers who shop all three channels - Staples stores, catalog and - spend on average 4.5 times as much per year as customers who only shop the stores.

To convert stock into Staples common stock, shareholders must approve the measure at the annual meeting, to be held this spring. Under the terms of the proposal, Staples would convert each issued and outstanding share of stock into 0.4396 share of Staples RD stock, currently the name for the company`s common stock.

Staples Inc., is an $11 billion retailer of office supplies, furniture and technology


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