JD.com and Alibaba create indexes to identify Chinese shoppers’ spending trends, which help retailers gain insight.
Kiosks can help retailers with store operations as well as with customer service.
While many retailers are beginning to deploy kiosks in their stores to allow customers to access web sites for out of stock items, product information and for gift registries, they can also be used to improve store operations. Scott Hardy, managing director at KPMG Consulting Inc., says retailers can use kiosks for employee management. "Retailers can set up kiosks in non-selling areas to interview new employees as well as for self-service human resources," he says.