Target and Toys R Us posted overall sales declines during the holidays.
ICL has introduced WebSTORE, which it says is the first browser-based solution for retailers designed to integrate their in-store management, e-business and Customer Relationship Management systems. The new retail solution is the latest generation of GlobalSTORE offerings. It enables retailers to integrate customer service, e-commerce and store systems using their choice of handheld, "thin client'' devices and existing or new point-of-sale terminals. WebSTORE is available for both Windows NT and Linux environments, says U.K.-based ICL.
"Until now, few choices have been available to retailers who want to protect their investment in POS hardware while moving to an open software environment. WebSTORE is the answer,'' says Austen Mulinder, president and CEO of ICL's North American business. "The retailer gets real-time access to information from any touch-point in the retail enterprise, whether it's POS, handheld or kiosks."
By integrating the in-store POS applications with the retailer's Web site, retailers can ensure that their customers get personalized service whether shopping online or at the store, the company says. Customers unable to find what they're looking for in the store can access the retailer's corporate Web site before leaving the store, order the merchandise online, pay at the register and have the merchandise delivered to their home.