Vendor Directory

Vendors

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Customer Service

Select up to 3 Companies to Compare

a2b Fulfillment
Customer Service / Call / Contact Center Solutions
a2b Fulfillment

Greensboro, GA.

A2B Fulfillment provides distribution support services including order fulfillment, customer care and value-added services such as kitting, retail preparation, returns, and product refurbishment. It also provides direct-to-consumer and retail fulfillment support. The company leverages systems such as OMS, WMS and ... Read More

For Sales Debbie Skerly|866-843-3827x211

Website http://www.a2bfulfillment.com

Feefo
Customer Service / Customer Satisfaction Measurement
Feefo

Boston, MA.

The Feefo global consumer ratings and reviews platform allows retailers to share every customer-generated review across social platforms, enabling customers to post feedback on Facebook and Twitter. The platform enables consumer feedback to link directly to a retailer’s product pages, ... Read More

For Sales US 617-861-0611

Website http://www.feefo.com

Global Response
Customer Service / Call / Contact Center Solutions
Global Response

Margate, FL.

Global Response focuses on brand management. It uses web-based technology to receive customer communications, deliver script changes to agents, and compile marketing data and performance reports in real time once the service call has been initiated. Retailers can send service ... Read More

For Sales Wendy Shooster|800-537-8000

Website http://www.GlobalResponse.com/

Customer Service / Call / Contact Center Solutions
24-7 INtouch

Winnipeg, MB.

24-7 Intouch, a multichannel contact center provider, in 2014 partnered with Red Robin to provide the casual dining restaurant chain with Voice of the Guest business intelligence. Real-time analytics highlight daily customer interactions, enabling Red Robin to make strategic decisions ... Read More

Website http://www.24-7Intouch.com/

Customer Service / Live Chat
Activa Live Inc.

St. Clair Shores, MI.

Activa Live is a provider of on-demand live chat technology. Its Intelligence Rules feature helps retailers target and engage key visitors and customers. When used with automated chat invitations, retailers can specify criteria that must be met before the invitation ... Read More

Website http://www.ActivaLive.com/

Customer Service / Live Chat
Agendize

Montreal, QC.

Agendize, a customer engagement and conversion platform, offers conversion software tools, including click-to-call, live chat, share, comment and rate, call tracking, and send to phone. Click-to-call features detailed reporting of data such as call duration, phone number and referral sources. ... Read More

Website http://www.Agendize.com/

Customer Service / Customer Satisfaction Measurement
Allegiance Inc.

South Jordan, UT.

Allegiance, a provider of customer intelligence technology and services, in 2012 partnered with Clarabridge, a customer experience management company using sentiment and text analytics. Clarabridge technology was integrated into the Allegiance platform. Allegiance helps retailers and other businesses translate customer ... Read More

Website http://Allegiance.com/

Customer Service / Call / Contact Center Solutions
Alpine Access Inc.

Denver, CO.

Alpine Access is a provider of virtual outsourcing software and services. The company’s platform uses 4,500 home-based employees in the U.S. and Canada. Alpine Access also offers a suite of distributed workforce software and capabilities, including Software-as-a-Service-based recruiting and online ... Read More

Website http://www.AlpineAccess.com/

Customer Service / Call / Contact Center Solutions
America’s Call Center

Jacksonville, FL.

America's Call Center is a provider of inbound customer service, telemarketing and other contact center services. Services include customer service center, catalog/web support, direct marketing response, web chat, technical support/help desk, integrated script writing, medical answering services, live receptionist, e-mail, text ... Read More

Website http://www.webcallusa.com/

Customer Service / Call / Contact Center Solutions
Ameridial Inc.

N. Canton, OH.

Ameridial, an inbound and outbound telemarketing call center, employs more than 800 professional service and sales representatives in Ohio and North Carolina. It offers web-enabled agents for email response and live chat, direct marketing support and programs such as script-writing ... Read More

Website http://Ameridial.com/

Customer Service / Call / Contact Center Solutions
Angel.com

Tysons Corner, VA.

Genesys in March 2013 acquired Angel.com, a provider of on-demand business voice products such as a virtual call center, to form the Genesys Cloud. Genesys Cloud is a provider of cloud-based customer experience management software for contact centers, built on ... Read More

Website http://www.Angel.com/

Customer Service / Call / Contact Center Solutions
AnswerNet

Willow Grove, PA.

Call center technology provider AnswerNet in February 2015 acquired Call Center Services Inc. “CCSi’s one-of-a-kind method for appointment setting dovetails perfectly with AnswerNet’s current outsourced sales and marketing services,” says Gary Pudles, AnswerNet's CEO. “This new offering gives us leadership ... Read More

Website http://www.AnswerNet.com/

Customer Service / Call / Contact Center Solutions
antarctica | DIGITAL Marketing Ltd.

North Vancouver, BC.

Antarctica DIGITAL Marketing offers relationship lifestyle marketing, including sweepstakes, contests, coupons, list rentals and viral marketing for acquiring customers. Its Marketing Campaigns Dashboard enables advertisers to view and track real-time results of who is responding to digital campaigns and find ... Read More

Website http://www.AntarcticaDigital.com/

Customer Service / Call / Contact Center Solutions
Arise Virtual Solutions

Miramar, FL.

Arise Virtual Solutions provides a virtual platform to connect work-at-home service professionals running small call center businesses to Fortune 500 and other large companies. The company says it has a network of more than 25,000 independent work-at-home customer service, sales ... Read More

Website http://Arise.com/

Customer Service / Call / Contact Center Solutions
Ark Teleservices

Valley Stream, NY.

Ark TeleServices, a Valley Stream, N.Y.-based provider of outsourced customer contact services, specializes in supporting multichannel retailers including mail-order, catalog and e-commerce clients. The company offers outbound and inbound call center services, Internet services, interactive voice response, data and document ... Read More

Website http://www.ArkTele.com/

Customer Service / Call / Contact Center Solutions
AYU Technologies

Houston, TX.

AYU Technology Solutions, which operates as WebsiteAlive, is a developer of live chat and click-to-call software. AliveChat and AliveDial are mobile, social and browser ready, and fully customizable. Retailers can add AliveConcierge to their AliveChat account to have WebsiteAlive’s operators ... Read More

Website http://www.WebsiteAlive.com/

Customer Service / Customer Satisfaction Measurement
Bazaarvoice Inc.

Austin, TX.

Bazaarvoice provides customer reviews and other content for online merchants. It aims to engage consumers, increase sales, and protect loyalty through authentic ratings and reviews, Q&A, and brand-relevant photos, videos and social posts. The company claims over 1,300 retailers and ... Read More

Website http://www.Bazaarvoice.com/

Customer Service / Call / Contact Center Solutions
BenchmarkPortal

Santa Barbara, CA.

BenchmarkPortal, an independent research firm specializing in contact center best practices, offers call center certification, training assessments and industry reports, and call benchmarking. The firm provides standard call center reports and can create specialized ones on request. Training includes call ... Read More

Website http://www.BenchmarkPortal.com/

Customer Service / Live Chat
BoldChat, a LogMeIn brand

Wichita, KS.

BoldChat, which was acquired by LogMeIn Inc., is a live chat application that enables businesses to interact with visitors on their web sites. Customers use BoldChat for both online support and as a sales channel. BoldChat is available in several ... Read More

Website http://www.BoldChat.com/

Customer Service / Call / Contact Center Solutions
ClairVista LLC

Chicago, IL.

ClairVista’s Live Expert technology provides live video chat for online and onsite services. It features interactive content sharing and dual browsing and skill- and content-based agent selection. The company’s LE Anywhere product offers live video chat from any website or ... Read More

Website http://ClairVista.com/

Customer Service / Live Chat
CodeBaby Corp.

Colorado Springs, CO.

CodeBaby, is a provider of intelligent virtual assistants and strategic online consumer engagement tools for web retailers and others. Web retailing clients include Staples Inc. and Toys 'R' Us Inc. “Investing in an IVA solution is akin to assigning your ... Read More

Website http://www.CodeBaby.com/

Customer Service / Customer Satisfaction Measurement
CodeBroker LLC

Belmont, MA.

CodeBroker, a mobile loyalty and coupon technology provider, enables retailers to send consumers information about contests, product reviews, promotions and store locations through text message campaigns. Merchants can also use CodeBroker to create and deliver digital coupons, personalized offers and ... Read More

Website http://www.CodeBroker.com/

Customer Service / Call / Contact Center Solutions
Connection, The

Burnsville, MN.

The Connection, a U.S.-based contact center providing outsourced sales and customer service call center services, supports inbound calling for more than 15 types of interactive voice response applications. The applications include name capture, recorded messages, information delivery, call routing and ... Read More

Website http://The-Connection.com/

Customer Service / Call / Contact Center Solutions
Customer Direct

St. Ann, MO.

Customer Direct, a commercial call center company, has a domestic and international client base that includes web retailers, software companies, not-for-profit organizations, financial services, direct marketers, health care providers and hotels. All services are provided via a web-based browser. Customer ... Read More

Website http://www.CustomerDirect.com/

Customer Service / Call / Contact Center Solutions
Customer Relationship Metrics

Sterling , VA.

Customer Relationship Metrics provides contact center consulting expertise and consumer behavior research know-how for online retailers and others. The company says it avoids I.T. projects by using software-as-a-service-based data collection and reporting tools and returns actionable insights in 60 days ... Read More

Website http://Metrics.net/

Customer Service / Live Chat
eFashion China LLC

Shanghai, China.

EFashion China is a provider of strategic e-commerce services in China. The company creates and manages online brand stores as well as TMall (formerly Taobao Mall) stores. Services include site design and development, information technology maintenance and support, merchandise management, ... Read More

Website http://www.efashionchina.com/

Customer Service / Call / Contact Center Solutions
eGain Corp.

Sunnyvale, CA.

EGain is a provider of multichannel customer service and knowledge management software onsite and on demand. Retailers can choose from self-service interaction options, including chatbot, search, browse and guided help. In 2012 it released eGain SuperChat, which offers unified auto ... Read More

Website http://www.eGain.com/

Customer Service / Call / Contact Center Solutions
Envision Telephony Inc.

Seattle, WA.

Envision, a provider of call center software and services, in 2014 launched a cloud version of its Click2Coach quality management and coaching product, enabling managers to assess agent performance at a glance. The cloud-based application can be downloaded in less ... Read More

Website http://www.EnvisionInc.com/

Customer Service / Call / Contact Center Solutions
eOn Communications Corp.

Corinth, MS.

EOn, a developer of customer service applications, in August 2013 sold its Millennium and eQueue product lines to Professional Teledata. Professional Teledata also bought development rights for the eConn IP PBX. Under the agreement, Professional Teledata is the exclusive eOn ... Read More

Website http://www.eOncc.com/

Customer Service / Live Chat
Etech

Nacogdoches, TX.

Etech is a provider of business-to-consumer and business-to-business customer interaction services, such as customer acquisition, outbound call management, cross-selling/upselling, voice-based data entry, order entry, order follow-up, and customer experience with each contact. The company also offers account acquisition services such ... Read More

Website http://www.Etech.com/

Customer Service / Call / Contact Center Solutions
Etech Global Services

Nacogdoches, TX.

Etech Global Services, a provider of business-to-consumer and business-to-business customer interaction services, offers customer acquisition, outbound call management, cross-selling and upselling, voice-based data entry, order entry, and account acquisition services. Other services include inbound customer support and order taking, web ... Read More

Website http://EtechGS.com/

Customer Service / Call / Contact Center Solutions
FineLine Solutions

Winnipeg, MB.

FineLine is a provider of strategic call center and response services, including 1-800 engagement, online engagement (live chat and click to call), email management, social media monitoring, and lockbox and caging. It also offers contact services, scripting, training, quality assurance ... Read More

Website http://www.finelinesolutions.com/

Customer Service / Customer Satisfaction Measurement
ForeSee

Ann Arbor, MI.

ForeSee.com provides online customer satisfaction surveys. Its offerings include SessionReplay for Mobile. Retailers can use this to see how customers interact with mobile sites and apps. It shows the taps, swipes and scrolls of mobile visitors. It complements the ForeSee ... Read More

Website http://ForeSee.com/

Customer Service / Call / Contact Center Solutions
Genesys

Daly City, CA.

Genesys, a provider of customer service and contact center technology, in June 2015 published a new research report in conjunction with The Economist Intelligence Unit, called “The Value of Experience.” The report explores the impact of customer experience efforts and ... Read More

Website http://Genesys.com

Customer Service / Customer Satisfaction Measurement
Giosg.com

Helsinki, n/a.

Giosg.com, a provider of sales, marketing and customer intelligence technology, offers a free 10-day trial of its products. The free trial includes unlimited chats; up to 10 user accounts; real-time visitor analytics; custom chat buttons; mobile and operator chat; visitor ... Read More

Website http://Giosg.com/

Customer Service / Call / Contact Center Solutions
Guthy|Renker Fulfillment Services

Arden, NC.

Guthy Renker is a marketing company offering a range of services including product fulfillment, contact center applications, presort mailing and custom continuity fulfillment. The company also offers creative packaging and custom kitting and assembly. Guthy/Renker can enter initial orders via ... Read More

Website http://www.grfs.com/

Customer Service / Live Chat
Help Interactive

Westlake Village, CA.

Help Interactive is a provider of live chat services, including Virtual Chat and Hybrid Chat, a combination of a live agent and an artificial intelligence engine. With Hybrid Chat, site visitors can be immediately engaged in a conversation with a ... Read More

Website http://www.HelpInteractive.com/

Customer Service / Call / Contact Center Solutions
InfoCision Management Corp.

Akron, OH.

InfoCision is a provider of inbound and outbound call center services customized for web retailers and others. It also offers interactive and mail applications. The company’s call centers use predictive dialing, call blending and interactive voice response. InfoCision can custom ... Read More

Website http://www.InfoCision.com/

Customer Service / Customer Satisfaction Measurement
Infor Global

New York , NY.

Infor, an industry cloud provider of business application software, announced in July 2015 that apparel manufacturer Jerry Leigh of California Inc. had implemented the Infor M3 Demand Planner to help it accurately predict and shape customer demand. Its statistical forecasting ... Read More

Website http://Infor.com

Customer Service / Customer Satisfaction Measurement
Inquisite Inc.

Austin, TX.

Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers ... Read More

Website http://www.Inquisite.com/

Customer Service / Call / Contact Center Solutions
InstantService

Seattle, WA.

InstantService, a provider of chat and e-mail management solutions, earlier this year achieved SAS 70 Type II certification for its chat/e-mail software platform and the physical and environmental security of its data centers. “Earning SAS 70 Type II certification raises ... Read More

Website http://www.instantService.com/

Customer Service / Live Chat
IntelliResponse Systems

Toronto, ON.

IntelliResponse Systems is a provider of web self-service software to web retailers and others. The IntelliResponse Answer Suite includes Web Answers, Mobile Answers, Social Answers, Agent Answers and Product Showcase. Web Answers is a question-and-answer platform that delivers responses to ... Read More

Website http://www.IntelliResponse.com/

Customer Service / Customer Satisfaction Measurement
IntelliResponse Systems Inc.

Toronto, ON.

24/7 Customer Inc. in 2014 announced the acquisition of IntelliResponse Systems, a provider of web self-service software to online retailers. The all-cash acquisition makes 24/7 one of the only companies that combines big data, user experience design and a customer ... Read More

Website http://IntelliResponse.com/

Customer Service / Customer Satisfaction Measurement
Kampyle Ltd.

Ramat Gan, NA.

Kampyle offers a Software-as-a-Service analytics platform that allows retailers to collect, analyze, measure and respond to online user feedback and then deliver the data to sales and marketing teams via a lead generation dashboard. Merchants can use the dashboard to ... Read More

Website http://www.kampyle.com/

Customer Service / Live Chat
KANA Software Inc.

Sunnyvale, CA.

KANA Software, a provider of multichannel customer service technology, in 2012 launched Kana Express, a tool aimed at helping mid-sized e-retailers tie together various customer service channels. Kana Express provides a single platform where retailers can monitor customers’ interactions via ... Read More

Website http://www.KANA.com/

Customer Service / Call / Contact Center Solutions
Karol Media

Wilkes-Barre, PA.

Karol Media is a provider of fulfillment services for e-retailers and others. Its services cover print media such as catalogs, posters, direct mail, blow-ins, inserts and perfect-bound books. The company also offers CD and DVD duplication, kit assembly and ad ... Read More

Website http://www.KarolMedia.com/

Customer Service / Live Chat
LiveChat Inc.

Boston, MA.

LiveChat, a provider of live chat software for retailers, in 2014 released a report that consumers who engage in text chats with online retailers using LiveChat’s platform report a satisfactory experience 86.21% of the time – up from 85.60% in ... Read More

Website http://www.LiveChatInc.com/

Customer Service / Call / Contact Center Solutions
LiveOps Inc.

Redwood City, CA.

LiveOps integrates all consumer communications channels together with traditional and social customer relationship management, managed from a single desktop. It features voice, email, chat, text messaging, Facebook and Twitter. The company also provides call center outsourcing to retailers using only ... Read More

Website http://LiveOps.com/

Customer Service / Live Chat
LivePerson Inc.

New York, NY.

LivePerson in June 2015 announced the launch of the LiveEngage app, a mobile messaging platform that enables small and midsize businesses to deliver customer service from a mobile app. “LiveEngage gives these businesses the ability to deliver the level of ... Read More

Website http://www.liveperson.com/

Customer Service / Live Chat
LiveSalesman

Noida, N/A.

LiveSalesman is a Noida, India-based provider of outsourced live chat-based customer services and sales to e-retailers. The company's offerings include live chat, email support, and voice and click-to-call services. Live chat services feature customer relationship management implementation, operator recruitment and ... Read More

Website http://www.LiveSalesman.com/

Customer Service / Customer Satisfaction Measurement
LogMeIn

Boston, MA.

Live chat provider LogMeIn provides a product chooser app on its site to help retailers decide which level of service they need. The app asks about the interest level in chat, click-to-call, e-mail, Twitter management and SMS texts. Depending on ... Read More

Website http://BoldChat.com/

Customer Service / Call / Contact Center Solutions
ManpowerGroup

Milwaukee, WI .

ManpowerGroup offers a suite of workforce solutions from recruitment and training to outsourcing and workforce consulting. For retailers, the company provides retail contact center solutions, including task-based outsourcing, virtual call centers (including at-home solutions), onsite call center management, traditional call ... Read More

Website http://us.manpower.com/contactcenter

Customer Service / Call / Contact Center Solutions
Marketing Alternatives

Elgin, IL.

Marketing Alternatives is a provider of outsourced marketing communications, call center and fulfillment services. Based in Illinois, the company’s call center is staffed with professional, neutral accent agents and supervisors who receive ongoing training for each retailer’s program. Programs include ... Read More

Website http://www.MktAlt.com/

Customer Service / Call / Contact Center Solutions
Marketing Support Network

Bridgeville, PA.

Marketing Support Network is a Bridgeville, Pa.-based provider of contact services such as inbound and outbound call management, live chat and web response. The company also provides customer care, online customer care, technical support, outbound services, business process outsourcing, fulfillment, ... Read More

Website http://www.MarketingSupportNetwork.com/

Customer Service / Call / Contact Center Solutions
Marketlink Inc.

Des Moines, IA.

Marketlink provides outbound and inbound call center and telemarketing services such as data and list management, scripting and reporting, to retailers and others. The Des Moines, Iowa-based company has nearly 600 employees in eight locations in the Midwest in addition ... Read More

Website http://www.marketlinkinc.com/

Customer Service / Customer Satisfaction Measurement
MarketLive Inc.

Petaluma, CA.

In June 2015, e-commerce technology platform provider MarketLive launched ML-360 designed to help mid-market merchants achieve a 360-degree profile of customer browsing and purchase behavior. The technology is enabled by MarketLive’s Retail Data Exchange Layer and developed with AgilOne, a ... Read More

Website http://www.MarketLive.com/

Customer Service / Call / Contact Center Solutions
Midco Connections

Sioux Falls, SD.

Midco Connections has been in business for three decades. The company trains its agents to offer retailers personalized and customized services. Agents are trained using one-to-one meetings, online learning modules and test calls. Retailers can monitor live training and service ... Read More

Website http://www.midcoconnections.com/

Customer Service / Call / Contact Center Solutions
Motif Inc.

San Mateo, CA.

San Mateo, Calif.-based Motif provides business process outsourcing and knowledge process outsourcing services across the U.S., Asia and Europe. It has global delivery centers in Costa Rica, India and the Philippines. Services include customer support; social media; fraud prevention; research ... Read More

Website http://www.motifinc.com/

Customer Service / Live Chat
Moxie

San Bruno, CA.

Enterprise social software provider Moxie Software in 2014 announced a new web self-service knowledge application. The technology allows businesses to provide relevant information to constantly connected customers via desktops, smartphones and tablets, and makes it easier to create branded, configurable ... Read More

Website http://GoMoxie.com

Customer Service / Customer Satisfaction Measurement
nanoRep

Herzliya, n/a.

Nanorep, a provider of customer service software, in July 2015 rolled out Ask Nanorep to offer customer service agents instant answers, faster case resolution and better customer service from within Zendesk. This agent-facing, self-service software is designed to help improve ... Read More

Website http://nanoRep.com/

Customer Service / Live Chat
Needle Inc.

Bluffdale, UT.

Live chat vendor Needle in June 2015 unveiled its Advocate-Assisted Shopping Cart capability. Needle’s platform enables companies to connect with online shoppers in real time. The new shopping cart feature allows retailers and customers to add products directly to the ... Read More

Website http://www.needle.com/

Customer Service / Live Chat
Netop

Portland, OR.

Netop is a Beaverton, Ore.-based provider of remote engagement tools for customer service and communications. Its LiveGuide live chat application is delivered in a software-as-a-service-based model. It features click-to-chat, audio and video chat, proactive chat, social media and email, customization, ... Read More

Website http://www.Netop.com

Customer Service / Call / Contact Center Solutions
Neustar Inc.

Sterling, VA.

Neustar is a provider of converged messaging and Internet Protocol services. Its GSMA PathFinder, operated by NeuStar for the GSM Association, translates telephone numbers into IP-based addresses. In September 2015 Neustar entered a definitive agreement to acquire the caller authentication ... Read More

Website http://Neustar.biz/

Customer Service / Call / Contact Center Solutions
OKS-Ameridial

Canton , OH.

OKS-Ameridial is an inbound/outbound telemarketing call center. It offers web-enabled agents for e-mail response and live chat, direct marketing support and programs such as script-writing and data delivery. The company uses Automatic Number Identification Service to support toll-free numbers and ... Read More

Website http://www.OKSAmeridial.net/

Customer Service / Customer Satisfaction Measurement
omniONE USA

Hauppauge, NY.

OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual ... Read More

Website http://www.OmniFeedback.com/

Customer Service / Live Chat
On Live Communications

McKinney, TX.

On Live Communications is a provider of contact center support technology and services, offering phone support, answering services and managed web chat. The company offers a range of services, starting with basic phone support featuring a free local number, interactive ... Read More

Customer Service / Call / Contact Center Solutions
OnBrand24

Beverly, MA.

OnBrand24, a Massachusetts call center provider, offers services that include domestic, fully outsourced telemarketing telesales; inbound order processing; help desk; outbound business-to-business lead generation; and appointment setting. The company serves web retailing clients in the Boston area, New England and ... Read More

Website http://www.OnBrand24.com/

Customer Service / Call / Contact Center Solutions
One World Direct

Mobridge, SD.

One World Direct is a provider of order fulfillment, call center, and e-commerce services to web retailers and others. Its staff of career call center agents are trained in sales techniques. The company works with retailers to develop scripts that ... Read More

Website http://www.OWD.com/

Customer Service / Customer Satisfaction Measurement
OpinionLab

Chicago, IL.

OpinionLab offers industry benchmarking, across multiple industries and encompassing digital and physical touch points. The company’s proprietary Customer Feedback Index and Functional Mean Ratings are derived from OpinionLab’s patented web, mobile and store-based feedback solutions, which have captured more than 1 ... Read More

Website http://www.OpinionLab.com/

Customer Service / Live Chat
Parker Software

Orlando, FL.

Parker Software is the developer of WhosOn, a visitor tracking and live chat product for retail and other web sites. WhosOn offers site visitors real-time language translation, a click-to-call link and remote desktop sharing. Merchants track site visitors based on ... Read More

Website http://ParkerSoftware.com/

Customer Service / Customer Satisfaction Measurement
Radial

King of Prussia , PA.

Radial is the leader in omnichannel commerce technology and operations.  Radial’s omnichannel solutions connect supply and demand through efficient fulfillment and transportation solutions, intelligent fraud, payments, and tax systems, retail order management, store fulfillment and personalized customer care services. Hundreds ... Read More

Customer Service / Call / Contact Center Solutions
Radish Systems LLC

Boulder, CO.

ChoiceView is a cloud-based package of programs from Radish Systems that allows mobile and browser users to receive / send / display / save visual content on smartphones, tablets, and computers while talking or texting.  Call centers can use the ... Read More

Website http://www.RadishSystems.com/

Customer Service / Live Chat
Red Sun Systems Inc.

Hickory Hills, IL.

Red Sun Systems Inc., an online applications provider, offers VersoChat, a web-based live chat application that works on virtually any platform. VersoChat live chat software offers four tiers of product depending on a retailer’s size and needs—Lite, Standard, Pro and ... Read More

Website http://www.VersoChat.com/

Customer Service / Live Chat
Respondez

Iselin, NJ.

Respondez is a global contact center and international business process outsourcing subsidiary of Spanco Ltd. The company offers support for multichannel retailers including call center staffing, order management, collections and other customer service. Customer services include inquiry management, phone-based customer ... Read More

Website http://www.Respondez.com/

Customer Service / Call / Contact Center Solutions
Revenue Enhancement Consultants

Portland, ME.

With a combined 50 years of experience in all aspects of direct response marketing, Revenue Enhancement Consultants specializes in telemarketing campaign management. This deep experience allows the company’s management to “think in circles,” looking at its clients’ campaigns in multiple ... Read More

Website http://www.RevenueEnhancement.com/

Customer Service / Call / Contact Center Solutions
RightNow Technologies

Bozeman, MT.

RightNow provides customer service technology including web self-service, mobile, chat, e-mail management and contact center service. Its on-demand customer relationship management includes agent scripting, a desktop add-in framework and guided assistance. The agent scripting feature walks an agent through a ... Read More

Website http://www.RightNow.com/

Customer Service / Call / Contact Center Solutions
Skybridge Customer Service

Greenfield, MN.

Skybridge Customer Service provides inbound customer services, including customer service inquiries; problem-solving; customer retention; help desk and product support; order entry and up-selling; and e-customer service and web page interaction, such as e-mail, e-chat and self-help. Other services include customized ... Read More

Website http://www.skybridgemg.com/

Customer Service / Customer Satisfaction Measurement
Social Annex

Los Angeles, CA.

Social platform vendor Social Annex in July 2015 introduced a Smart Image Ranking Algorithm available to retailers and manufacturers. The algorithm learns customer’s preferences and showcases the visuals that drive traffic, engagement and sales, the company says. It ranks both ... Read More

Website http://www.SocialAnnex.com/

Customer Service / Call / Contact Center Solutions
Specialty Answering Service

King of Prussia, PA.

Specialty Answering Service is a global call center services provider. The company uses web-based technology to interface with clients’ e-commerce shopping platforms to place orders, provide real-time order fulfillment progress, provide customer service, process returns, and more. E-commerce retailers can ... Read More

Website http://www.specialtyansweringservice.net/

Customer Service / Call / Contact Center Solutions
Speed Commerce Inc.

Richardson, TX.

Speed Commerce, an e-commerce services platform, in 2014 completed the sale of its legacy distribution business segment to WYNIT Distribution LLC. The divestiture concluded the company’s transformation into a pure-play e-commerce services provider. Speed Commerce used the proceeds from the ... Read More

Customer Service / Live Chat
Staff My Site

San Francisco, CA.

Founded in 2005, Staff My Site is a provider of an outsourced live chat services for customer support and lead generation. The company provides software plus trained chat agents starting at $195 per month for 24/7 service. To set up ... Read More

Website http://www.staffmysite.com/

Customer Service / Call / Contact Center Solutions
Strata BPO

Los Angeles, CA.

Strata BPO provides business process support services to web retailers and others. Business process outsourcing services include customer, technical, sales and administrative support, utilizing telephone, e-mail and live chat. Additional services include legal, accounting, engineering, sales, graphic design, data entry, ... Read More

Website http://www.StrataBPO.com/

Customer Service / Call / Contact Center Solutions
SupportSave Solutions Inc.

Los Angeles, CA.

SupportSave offers customer service through its Philippines center, which features an onsite American management team, redundant voice and data links to the U.S., and enterprise grade network infrastructure. E-commerce services include order processing; customer service using phone, email and live ... Read More

Website http://www.SupportSave.com/

Customer Service / Call / Contact Center Solutions
Taction

Waldoboro, ME.

Taction offers a comprehensive menu of contact center services such as direct-to-consumer and business-to-business sales and service including inbound and outbound sales; customer service; literature request entry; inbound and outbound sales to businesses; and sales support for sales teams. Support ... Read More

Website http://www.Taction.com/

Customer Service / Call / Contact Center Solutions
TARGUSinfo

Vienna, VA.

TARGUSinfo’s On-Demand Verification service allows retailers to instantly analyze the validity, accuracy and depth of the relationship between name, address and phone information. Using the TARGUSinfo application, online retailers are able to determine whether or not a link exists between ... Read More

Website http://www.TARGUSinfo.com/

Customer Service / Call / Contact Center Solutions
TeleSoft Systems

Nanaimo, BC.

TeleSoft Systems helps retailers improve the quality of customer contact across multiple service points, including interactive voice response, live chat, text chat, self-service channels and email. The company works with retailers to devise work force management strategies and implement call ... Read More

Website http://www.TeleSoftSystems.ca/

Customer Service / Call / Contact Center Solutions
The Connection

Burnsville, MN.

The Connection is a U.S.-based contact center providing outsourced sales and customer service call center services. It supports inbound calling for over 15 types of interactive voice response applications to supplement live operators. The IVR applications include name capture, recorded ... Read More

Website http://www.The-Connection.com/

Customer Service / Live Chat
TouchCommerce

Agoura Hills, CA.

TouchCommerce, a pay-for-performance conversion model for online retailers, in January 2015 teamed up with Dixons Carphone to launch a live chat program via desktop, tablet and mobile. The TouchChat product deploys chat windows and other forms of digital customer engagement ... Read More

Website http://TouchCommerce.com/

Customer Service / Call / Contact Center Solutions
TTC Marketing Solutions

Chicago, IL.

TTC is a provider of inbound call center services, including customer service, sales, appointment setting and lead generation. Its U.S.-based call centers and operators offer cross-sells and upsells of products and services, order entry and order taking inbound call center ... Read More

Website http://www.callttc.com/

Customer Service / Live Chat
UpSellit Inc.

West Lake Village, CA.

UpSellit is a provider of site abandonment and cart abandonment software for web retailers and others. The software employs customer recovery strategies to help turn abandoning consumers into buyers with Abandonment Chat, which understands everyday speech to deliver accurate sales ... Read More

Website http://www.UpSellit.com/

Customer Service / Call / Contact Center Solutions
Upsource Inc.

West Tisbury, MA.

Upsource, a provider of custom contact center applications to online retailers, offers applications such as customer service; inbound sales; billing; technical support; outbound campaigns; and informational requests using voice, email, fax and web chat channels. Outbound applications include back-office account ... Read More

Website http://www.upsourceinc.com/

Customer Service / Call / Contact Center Solutions
USA Fulfillment

Chestertown, MD.

USA Fulfillment offers customized fulfillment technology, including a full-service call center. The company can provide a hosted shopping site directly tied into its operations to reduce the cost and time of fulfilling orders. Orders are converted into USA’s system electronically, ... Read More

Website http://www.USAFill.com/

Customer Service / Call / Contact Center Solutions
USA800

Kansas City, MO.

USA800 is a 100% employee-owned inbound customer service contact center with more than 1,200 employees operating from three Midwest-based facilities. The company provides multichannel support via web chat, e-mail, and inbound and outbound. USA800 says it communicates with an average ... Read More

Website http://www.USA800.com/

Customer Service / Live Chat
Velaro

Baltimore, MD.

Velaro offers live help and live chat technology as a software-as-a-service product. Its proactive chat allows agents to send chat invitations manually as they monitor visitor behavior and can also be triggered automatically based on preset rules. The software features ... Read More

Website http://www.Velaro.com/

Customer Service / Live Chat
Vovici

Herndon, VA.

Vovici is a software provider of platforms for online customer communities and advisory panels. Its tools enable businesses to collect feedback, build and manage proprietary panels, leverage corporate social networks and utilize survey analytics and reporting. Vovici partners with companies ... Read More

Website http://www.Vovici.com/

Customer Service / Customer Satisfaction Measurement
Warrantech

Bedford, TX.

Warrentech is a provider of underwriting and administration of service contracts and extended warranties to retailers and other businesses. The warranties cover a range of products such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry and appliances. ... Read More

Website http://www.Warrantech.com/

Customer Service / Live Chat
Website Alive

Houston, TX.

Help desk software maker WebsiteAlive offers its AliveChat live chat software in three tiers: Lite, Pro and Pro+ editions. Its AliveConcierge product combines live agents with live chat software to provide web visitors with 24/7 customer service. Its AliveDial click-to-call ... Read More

Website http://www.WebSiteAlive.com/

Customer Service / Call / Contact Center Solutions
West Direct LLC

Omaha, NE.

West Direct LLC is a provider of outsourced call center services to web retailers and others. The company offers a set of agent- and technology-based customer care and customer acquisition applications. DirectConnect, its virtual call delivery technology, allows clients to ... Read More

Website http://www.WestDirect.com/

Customer Service / Call / Contact Center Solutions
Zeacom

Irvine, CA.

Zeacom offers a multimedia contact center, business process automation and plug-ins for unified communications. Through its multimedia contact center, customers can click to request a callback from an agent or click to request live chat over the web. Screen pop-ups ... Read More

Website http://Zeacom.com/

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