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Feefo
Customer Service / Customer Satisfaction Measurement
Feefo

Boston, MA.

The Feefo global consumer ratings and reviews platform allows retailers to share every customer-generated review across social platforms, enabling customers to post feedback on Facebook and Twitter. The platform enables consumer feedback to link directly to a retailer’s product pages, ... Read More

For Sales US 617-861-0611

Website http://www.feefo.com

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Customer Service / Customer Satisfaction Measurement
Allegiance Inc.

South Jordan, UT.

Allegiance, a provider of customer intelligence technology and services, in 2012 partnered with Clarabridge, a customer experience management company using sentiment and text analytics. Clarabridge technology was integrated into the Allegiance platform. Allegiance helps retailers and other businesses translate customer ... Read More

Website http://Allegiance.com/

Customer Service / Customer Satisfaction Measurement
Autodemo LLC

Louisville, KY.

Louisville, Ky.-based Autodemo develops software and website automated demonstrations, or autodemos. The company says it has produced more than 2,500 demos for 425-plus clients. It also offers website tours, an iPad application and concept videos. Retailers and other clients can ... Read More

Website http://Autodemo.com/

Customer Service / Customer Satisfaction Measurement
Bazaarvoice Inc.

Austin, TX.

Bazaarvoice provides customer reviews and other content for online merchants. It aims to engage consumers, increase sales, and protect loyalty through authentic ratings and reviews, Q&A, and brand-relevant photos, videos and social posts. The company claims over 1,300 retailers and ... Read More

Website http://www.Bazaarvoice.com/

Customer Service / Customer Satisfaction Measurement
CodeBroker LLC

Belmont, MA.

CodeBroker, a mobile loyalty and coupon technology provider, enables retailers to send consumers information about contests, product reviews, promotions and store locations through text message campaigns. Merchants can also use CodeBroker to create and deliver digital coupons, personalized offers and ... Read More

Website http://www.CodeBroker.com/

Feefo
Customer Service / Customer Satisfaction Measurement
Feefo

Boston, MA.

The Feefo global consumer ratings and reviews platform allows retailers to share every customer-generated review across social platforms, enabling customers to post feedback on Facebook and Twitter. The platform enables consumer feedback to link directly to a retailer’s product pages, ... Read More

For Sales US 617-861-0611

Website http://www.feefo.com

Customer Service / Customer Satisfaction Measurement
ForeSee

Ann Arbor, MI.

ForeSee.com provides online customer satisfaction surveys. Its offerings include SessionReplay for Mobile. Retailers can use this to see how customers interact with mobile sites and apps. It shows the taps, swipes and scrolls of mobile visitors. It complements the ForeSee ... Read More

Website http://ForeSee.com/

Customer Service / Customer Satisfaction Measurement
Giosg.com

Helsinki, n/a.

Giosg.com, a provider of sales, marketing and customer intelligence technology, offers a free 10-day trial of its products. The free trial includes unlimited chats; up to 10 user accounts; real-time visitor analytics; custom chat buttons; mobile and operator chat; visitor ... Read More

Website http://Giosg.com/

Customer Service / Customer Satisfaction Measurement
Infor Global

New York , NY.

Infor, an industry cloud provider of business application software, announced in July 2015 that apparel manufacturer Jerry Leigh of California Inc. had implemented the Infor M3 Demand Planner to help it accurately predict and shape customer demand. Its statistical forecasting ... Read More

Website http://Infor.com

Customer Service / Customer Satisfaction Measurement
Inquisite Inc.

Austin, TX.

Inquisite Inc., a provider of web-based software for collecting and managing feedback from customer and employees, in October 2008 released Inquisite Certified Anonymous Surveys, a turnkey, hosted survey service. Retailers need only provide survey questions. Inquisite will work with customers ... Read More

Website http://www.Inquisite.com/

Customer Service / Customer Satisfaction Measurement
IntelliResponse Systems Inc.

Toronto, ON.

24/7 Customer Inc. in 2014 announced the acquisition of IntelliResponse Systems, a provider of web self-service software to online retailers. The all-cash acquisition makes 24/7 one of the only companies that combines big data, user experience design and a customer ... Read More

Website http://IntelliResponse.com/

Customer Service / Customer Satisfaction Measurement
Kampyle Ltd.

Ramat Gan, NA.

Kampyle offers a Software-as-a-Service analytics platform that allows retailers to collect, analyze, measure and respond to online user feedback and then deliver the data to sales and marketing teams via a lead generation dashboard. Merchants can use the dashboard to ... Read More

Website http://www.kampyle.com/

Customer Service / Customer Satisfaction Measurement
LogMeIn

Boston, MA.

Live chat provider LogMeIn provides a product chooser app on its site to help retailers decide which level of service they need. The app asks about the interest level in chat, click-to-call, e-mail, Twitter management and SMS texts. Depending on ... Read More

Website http://BoldChat.com/

Customer Service / Customer Satisfaction Measurement
MarketLive Inc.

Petaluma, CA.

In June 2015, e-commerce technology platform provider MarketLive launched ML-360 designed to help mid-market merchants achieve a 360-degree profile of customer browsing and purchase behavior. The technology is enabled by MarketLive’s Retail Data Exchange Layer and developed with AgilOne, a ... Read More

Website http://www.MarketLive.com/

Customer Service / Customer Satisfaction Measurement
nanoRep

Herzliya, n/a.

Nanorep, a provider of customer service software, in July 2015 rolled out Ask Nanorep to offer customer service agents instant answers, faster case resolution and better customer service from within Zendesk. This agent-facing, self-service software is designed to help improve ... Read More

Website http://nanoRep.com/

Customer Service / Customer Satisfaction Measurement
omniONE USA

Hauppauge, NY.

OmniONE is the developer of a platform for customer satisfaction rating certification. The omniFEEDBACK certificate is an official validation of a vendor's customer satisfaction rating verified by the company's independent third-party platform. The satisfaction rating is updated with each actual ... Read More

Website http://www.OmniFeedback.com/

Customer Service / Customer Satisfaction Measurement
OpinionLab

Chicago, IL.

OpinionLab offers industry benchmarking, across multiple industries and encompassing digital and physical touch points. The company’s proprietary Customer Feedback Index and Functional Mean Ratings are derived from OpinionLab’s patented web, mobile and store-based feedback solutions, which have captured more than 1 ... Read More

Website http://www.OpinionLab.com/

Customer Service / Customer Satisfaction Measurement
Radial

King of Prussia , PA.

Radial is the leader in omnichannel commerce technology and operations.  Radial’s omnichannel solutions connect supply and demand through efficient fulfillment and transportation solutions, intelligent fraud, payments, and tax systems, retail order management, store fulfillment and personalized customer care services. Hundreds ... Read More

Customer Service / Customer Satisfaction Measurement
Social Annex

Los Angeles, CA.

Social platform vendor Social Annex in July 2015 introduced a Smart Image Ranking Algorithm available to retailers and manufacturers. The algorithm learns customer’s preferences and showcases the visuals that drive traffic, engagement and sales, the company says. It ranks both ... Read More

Website http://www.SocialAnnex.com/

Customer Service / Customer Satisfaction Measurement
Warrantech

Bedford, TX.

Warrentech is a provider of underwriting and administration of service contracts and extended warranties to retailers and other businesses. The warranties cover a range of products such as consumer electronics, computers and accessories, power tools, fitness equipment, jewelry and appliances. ... Read More

Website http://www.Warrantech.com/

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