Vendor Directory

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Customer Service
  • Call / Contact Center Solutions

Select up to 3 Companies to Compare

a2b Fulfillment
Customer Service / Call / Contact Center Solutions
a2b Fulfillment

Greensboro, GA.

A2B Fulfillment provides distribution support services including order fulfillment, customer care and value-added services such as kitting, retail preparation, returns, and product refurbishment. It also provides direct-to-consumer and retail fulfillment support. The company leverages systems such as OMS, WMS and ... Read More

For Sales Debbie Skerly|866-843-3827x211

Website http://www.a2bfulfillment.com

Global Response
Customer Service / Call / Contact Center Solutions
Global Response

Margate, FL.

Global Response focuses on brand management. It uses web-based technology to receive customer communications, deliver script changes to agents, and compile marketing data and performance reports in real time once the service call has been initiated. Retailers can send service ... Read More

For Sales Wendy Shooster|800-537-8000

Website http://www.GlobalResponse.com/

Customer Service / Call / Contact Center Solutions
24-7 INtouch

Winnipeg, MB.

24-7 Intouch, a multichannel contact center provider, in 2014 partnered with Red Robin to provide the casual dining restaurant chain with Voice of the Guest business intelligence. Real-time analytics highlight daily customer interactions, enabling Red Robin to make strategic decisions ... Read More

Website http://www.24-7Intouch.com/

Customer Service / Call / Contact Center Solutions
Alpine Access Inc.

Denver, CO.

Alpine Access is a provider of virtual outsourcing software and services. The company’s platform uses 4,500 home-based employees in the U.S. and Canada. Alpine Access also offers a suite of distributed workforce software and capabilities, including Software-as-a-Service-based recruiting and online ... Read More

Website http://www.AlpineAccess.com/

Customer Service / Call / Contact Center Solutions
America’s Call Center

Jacksonville, FL.

America's Call Center is a provider of inbound customer service, telemarketing and other contact center services. Services include customer service center, catalog/web support, direct marketing response, web chat, technical support/help desk, integrated script writing, medical answering services, live receptionist, e-mail, text ... Read More

Website http://www.webcallusa.com/

Customer Service / Call / Contact Center Solutions
Ameridial Inc.

N. Canton, OH.

Ameridial, an inbound and outbound telemarketing call center, employs more than 800 professional service and sales representatives in Ohio and North Carolina. It offers web-enabled agents for email response and live chat, direct marketing support and programs such as script-writing ... Read More

Website http://Ameridial.com/

Customer Service / Call / Contact Center Solutions
Angel.com

Tysons Corner, VA.

Genesys in March 2013 acquired Angel.com, a provider of on-demand business voice products such as a virtual call center, to form the Genesys Cloud. Genesys Cloud is a provider of cloud-based customer experience management software for contact centers, built on ... Read More

Website http://www.Angel.com/

Customer Service / Call / Contact Center Solutions
AnswerNet

Willow Grove, PA.

Call center technology provider AnswerNet in February 2015 acquired Call Center Services Inc. “CCSi’s one-of-a-kind method for appointment setting dovetails perfectly with AnswerNet’s current outsourced sales and marketing services,” says Gary Pudles, AnswerNet's CEO. “This new offering gives us leadership ... Read More

Website http://www.AnswerNet.com/

Customer Service / Call / Contact Center Solutions
antarctica | DIGITAL Marketing Ltd.

North Vancouver, BC.

Antarctica DIGITAL Marketing offers relationship lifestyle marketing, including sweepstakes, contests, coupons, list rentals and viral marketing for acquiring customers. Its Marketing Campaigns Dashboard enables advertisers to view and track real-time results of who is responding to digital campaigns and find ... Read More

Website http://www.AntarcticaDigital.com/

Customer Service / Call / Contact Center Solutions
Arise Virtual Solutions

Miramar, FL.

Arise Virtual Solutions provides a virtual platform to connect work-at-home service professionals running small call center businesses to Fortune 500 and other large companies. The company says it has a network of more than 25,000 independent work-at-home customer service, sales ... Read More

Website http://Arise.com/

Customer Service / Call / Contact Center Solutions
Ark Teleservices

Valley Stream, NY.

Ark TeleServices, a Valley Stream, N.Y.-based provider of outsourced customer contact services, specializes in supporting multichannel retailers including mail-order, catalog and e-commerce clients. The company offers outbound and inbound call center services, Internet services, interactive voice response, data and document ... Read More

Website http://www.ArkTele.com/

Customer Service / Call / Contact Center Solutions
AYU Technologies

Houston, TX.

AYU Technology Solutions, which operates as WebsiteAlive, is a developer of live chat and click-to-call software. AliveChat and AliveDial are mobile, social and browser ready, and fully customizable. Retailers can add AliveConcierge to their AliveChat account to have WebsiteAlive’s operators ... Read More

Website http://www.WebsiteAlive.com/

Customer Service / Call / Contact Center Solutions
BenchmarkPortal

Santa Barbara, CA.

BenchmarkPortal, an independent research firm specializing in contact center best practices, offers call center certification, training assessments and industry reports, and call benchmarking. The firm provides standard call center reports and can create specialized ones on request. Training includes call ... Read More

Website http://www.BenchmarkPortal.com/

Customer Service / Call / Contact Center Solutions
ClairVista LLC

Chicago, IL.

ClairVista’s Live Expert technology provides live video chat for online and onsite services. It features interactive content sharing and dual browsing and skill- and content-based agent selection. The company’s LE Anywhere product offers live video chat from any website or ... Read More

Website http://ClairVista.com/

Customer Service / Call / Contact Center Solutions
Connection, The

Burnsville, MN.

The Connection, a U.S.-based contact center providing outsourced sales and customer service call center services, supports inbound calling for more than 15 types of interactive voice response applications. The applications include name capture, recorded messages, information delivery, call routing and ... Read More

Website http://The-Connection.com/

Customer Service / Call / Contact Center Solutions
Customer Direct

St. Ann, MO.

Customer Direct, a commercial call center company, has a domestic and international client base that includes web retailers, software companies, not-for-profit organizations, financial services, direct marketers, health care providers and hotels. All services are provided via a web-based browser. Customer ... Read More

Website http://www.CustomerDirect.com/

Customer Service / Call / Contact Center Solutions
Customer Relationship Metrics

Sterling , VA.

Customer Relationship Metrics provides contact center consulting expertise and consumer behavior research know-how for online retailers and others. The company says it avoids I.T. projects by using software-as-a-service-based data collection and reporting tools and returns actionable insights in 60 days ... Read More

Website http://Metrics.net/

Customer Service / Call / Contact Center Solutions
eGain Corp.

Sunnyvale, CA.

EGain is a provider of multichannel customer service and knowledge management software onsite and on demand. Retailers can choose from self-service interaction options, including chatbot, search, browse and guided help. In 2012 it released eGain SuperChat, which offers unified auto ... Read More

Website http://www.eGain.com/

Customer Service / Call / Contact Center Solutions
Envision Telephony Inc.

Seattle, WA.

Envision, a provider of call center software and services, in 2014 launched a cloud version of its Click2Coach quality management and coaching product, enabling managers to assess agent performance at a glance. The cloud-based application can be downloaded in less ... Read More

Website http://www.EnvisionInc.com/

Customer Service / Call / Contact Center Solutions
eOn Communications Corp.

Corinth, MS.

EOn, a developer of customer service applications, in August 2013 sold its Millennium and eQueue product lines to Professional Teledata. Professional Teledata also bought development rights for the eConn IP PBX. Under the agreement, Professional Teledata is the exclusive eOn ... Read More

Website http://www.eOncc.com/

Customer Service / Call / Contact Center Solutions
Etech Global Services

Nacogdoches, TX.

Etech Global Services, a provider of business-to-consumer and business-to-business customer interaction services, offers customer acquisition, outbound call management, cross-selling and upselling, voice-based data entry, order entry, and account acquisition services. Other services include inbound customer support and order taking, web ... Read More

Website http://EtechGS.com/

Customer Service / Call / Contact Center Solutions
FineLine Solutions

Winnipeg, MB.

FineLine is a provider of strategic call center and response services, including 1-800 engagement, online engagement (live chat and click to call), email management, social media monitoring, and lockbox and caging. It also offers contact services, scripting, training, quality assurance ... Read More

Website http://www.finelinesolutions.com/

Customer Service / Call / Contact Center Solutions
Genesys

Daly City, CA.

Genesys, a provider of customer service and contact center technology, in June 2015 published a new research report in conjunction with The Economist Intelligence Unit, called “The Value of Experience.” The report explores the impact of customer experience efforts and ... Read More

Website http://Genesys.com

Customer Service / Call / Contact Center Solutions
Guthy|Renker Fulfillment Services

Arden, NC.

Guthy Renker is a marketing company offering a range of services including product fulfillment, contact center applications, presort mailing and custom continuity fulfillment. The company also offers creative packaging and custom kitting and assembly. Guthy/Renker can enter initial orders via ... Read More

Website http://www.grfs.com/

Customer Service / Call / Contact Center Solutions
InfoCision Management Corp.

Akron, OH.

InfoCision is a provider of inbound and outbound call center services customized for web retailers and others. It also offers interactive and mail applications. The company’s call centers use predictive dialing, call blending and interactive voice response. InfoCision can custom ... Read More

Website http://www.InfoCision.com/

Customer Service / Call / Contact Center Solutions
InstantService

Seattle, WA.

InstantService, a provider of chat and e-mail management solutions, earlier this year achieved SAS 70 Type II certification for its chat/e-mail software platform and the physical and environmental security of its data centers. “Earning SAS 70 Type II certification raises ... Read More

Website http://www.instantService.com/

Customer Service / Call / Contact Center Solutions
Karol Media

Wilkes-Barre, PA.

Karol Media is a provider of fulfillment services for e-retailers and others. Its services cover print media such as catalogs, posters, direct mail, blow-ins, inserts and perfect-bound books. The company also offers CD and DVD duplication, kit assembly and ad ... Read More

Website http://www.KarolMedia.com/

Customer Service / Call / Contact Center Solutions
LiveOps Inc.

Redwood City, CA.

LiveOps integrates all consumer communications channels together with traditional and social customer relationship management, managed from a single desktop. It features voice, email, chat, text messaging, Facebook and Twitter. The company also provides call center outsourcing to retailers using only ... Read More

Website http://LiveOps.com/

Customer Service / Call / Contact Center Solutions
ManpowerGroup

Milwaukee, WI .

ManpowerGroup offers a suite of workforce solutions from recruitment and training to outsourcing and workforce consulting. For retailers, the company provides retail contact center solutions, including task-based outsourcing, virtual call centers (including at-home solutions), onsite call center management, traditional call ... Read More

Website http://us.manpower.com/contactcenter

Customer Service / Call / Contact Center Solutions
Marketing Alternatives

Elgin, IL.

Marketing Alternatives is a provider of outsourced marketing communications, call center and fulfillment services. Based in Illinois, the company’s call center is staffed with professional, neutral accent agents and supervisors who receive ongoing training for each retailer’s program. Programs include ... Read More

Website http://www.MktAlt.com/

Customer Service / Call / Contact Center Solutions
Marketing Support Network

Bridgeville, PA.

Marketing Support Network is a Bridgeville, Pa.-based provider of contact services such as inbound and outbound call management, live chat and web response. The company also provides customer care, online customer care, technical support, outbound services, business process outsourcing, fulfillment, ... Read More

Website http://www.MarketingSupportNetwork.com/

Customer Service / Call / Contact Center Solutions
Marketlink Inc.

Des Moines, IA.

Marketlink provides outbound and inbound call center and telemarketing services such as data and list management, scripting and reporting, to retailers and others. The Des Moines, Iowa-based company has nearly 600 employees in eight locations in the Midwest in addition ... Read More

Website http://www.marketlinkinc.com/

Customer Service / Call / Contact Center Solutions
Midco Connections

Sioux Falls, SD.

Midco Connections has been in business for three decades. The company trains its agents to offer retailers personalized and customized services. Agents are trained using one-to-one meetings, online learning modules and test calls. Retailers can monitor live training and service ... Read More

Website http://www.midcoconnections.com/

Customer Service / Call / Contact Center Solutions
Motif Inc.

San Mateo, CA.

San Mateo, Calif.-based Motif provides business process outsourcing and knowledge process outsourcing services across the U.S., Asia and Europe. It has global delivery centers in Costa Rica, India and the Philippines. Services include customer support; social media; fraud prevention; research ... Read More

Website http://www.motifinc.com/

Customer Service / Call / Contact Center Solutions
Neustar Inc.

Sterling, VA.

Neustar is a provider of converged messaging and Internet Protocol services. Its GSMA PathFinder, operated by NeuStar for the GSM Association, translates telephone numbers into IP-based addresses. In September 2015 Neustar entered a definitive agreement to acquire the caller authentication ... Read More

Website http://Neustar.biz/

Customer Service / Call / Contact Center Solutions
OKS-Ameridial

Canton , OH.

OKS-Ameridial is an inbound/outbound telemarketing call center. It offers web-enabled agents for e-mail response and live chat, direct marketing support and programs such as script-writing and data delivery. The company uses Automatic Number Identification Service to support toll-free numbers and ... Read More

Website http://www.OKSAmeridial.net/

Customer Service / Call / Contact Center Solutions
On Live Communications

McKinney, TX.

On Live Communications is a provider of contact center support technology and services, offering phone support, answering services and managed web chat. The company offers a range of services, starting with basic phone support featuring a free local number, interactive ... Read More

Customer Service / Call / Contact Center Solutions
OnBrand24

Beverly, MA.

OnBrand24, a Massachusetts call center provider, offers services that include domestic, fully outsourced telemarketing telesales; inbound order processing; help desk; outbound business-to-business lead generation; and appointment setting. The company serves web retailing clients in the Boston area, New England and ... Read More

Website http://www.OnBrand24.com/

Customer Service / Call / Contact Center Solutions
One World Direct

Mobridge, SD.

One World Direct is a provider of order fulfillment, call center, and e-commerce services to web retailers and others. Its staff of career call center agents are trained in sales techniques. The company works with retailers to develop scripts that ... Read More

Website http://www.OWD.com/

Customer Service / Call / Contact Center Solutions
Radish Systems LLC

Boulder, CO.

ChoiceView is a cloud-based package of programs from Radish Systems that allows mobile users to receive visual content on their iPhone or iPod. Call centers can use the applications to share visual information with iPhone and iPod Touch users during ... Read More

Website http://www.RadishSystems.com/

Customer Service / Call / Contact Center Solutions
Revenue Enhancement Consultants

Portland, ME.

With a combined 50 years of experience in all aspects of direct response marketing, Revenue Enhancement Consultants specializes in telemarketing campaign management. This deep experience allows the company’s management to “think in circles,” looking at its clients’ campaigns in multiple ... Read More

Website http://www.RevenueEnhancement.com/

Customer Service / Call / Contact Center Solutions
RightNow Technologies

Bozeman, MT.

RightNow provides customer service technology including web self-service, mobile, chat, e-mail management and contact center service. Its on-demand customer relationship management includes agent scripting, a desktop add-in framework and guided assistance. The agent scripting feature walks an agent through a ... Read More

Website http://www.RightNow.com/

Customer Service / Call / Contact Center Solutions
Skybridge Customer Service

Greenfield, MN.

Skybridge Customer Service provides inbound customer services, including customer service inquiries; problem-solving; customer retention; help desk and product support; order entry and up-selling; and e-customer service and web page interaction, such as e-mail, e-chat and self-help. Other services include customized ... Read More

Website http://www.skybridgemg.com/

Customer Service / Call / Contact Center Solutions
Specialty Answering Service

King of Prussia, PA.

Specialty Answering Service is a global call center services provider. The company uses web-based technology to interface with clients’ e-commerce shopping platforms to place orders, provide real-time order fulfillment progress, provide customer service, process returns, and more. E-commerce retailers can ... Read More

Website http://www.specialtyansweringservice.net/

Customer Service / Call / Contact Center Solutions
Speed Commerce Inc.

Richardson, TX.

Speed Commerce, an e-commerce services platform, in 2014 completed the sale of its legacy distribution business segment to WYNIT Distribution LLC. The divestiture concluded the company’s transformation into a pure-play e-commerce services provider. Speed Commerce used the proceeds from the ... Read More

Customer Service / Call / Contact Center Solutions
Strata BPO

Los Angeles, CA.

Strata BPO provides business process support services to web retailers and others. Business process outsourcing services include customer, technical, sales and administrative support, utilizing telephone, e-mail and live chat. Additional services include legal, accounting, engineering, sales, graphic design, data entry, ... Read More

Website http://www.StrataBPO.com/

Customer Service / Call / Contact Center Solutions
SupportSave Solutions Inc.

Los Angeles, CA.

SupportSave offers customer service through its Philippines center, which features an onsite American management team, redundant voice and data links to the U.S., and enterprise grade network infrastructure. E-commerce services include order processing; customer service using phone, email and live ... Read More

Website http://www.SupportSave.com/

Customer Service / Call / Contact Center Solutions
Taction

Waldoboro, ME.

Taction offers a comprehensive menu of contact center services such as direct-to-consumer and business-to-business sales and service including inbound and outbound sales; customer service; literature request entry; inbound and outbound sales to businesses; and sales support for sales teams. Support ... Read More

Website http://www.Taction.com/

Customer Service / Call / Contact Center Solutions
TARGUSinfo

Vienna, VA.

TARGUSinfo’s On-Demand Verification service allows retailers to instantly analyze the validity, accuracy and depth of the relationship between name, address and phone information. Using the TARGUSinfo application, online retailers are able to determine whether or not a link exists between ... Read More

Website http://www.TARGUSinfo.com/

Customer Service / Call / Contact Center Solutions
TeleSoft Systems

Nanaimo, BC.

TeleSoft Systems helps retailers improve the quality of customer contact across multiple service points, including interactive voice response, live chat, text chat, self-service channels and email. The company works with retailers to devise work force management strategies and implement call ... Read More

Website http://www.TeleSoftSystems.ca/

Customer Service / Call / Contact Center Solutions
The Connection

Burnsville, MN.

The Connection is a U.S.-based contact center providing outsourced sales and customer service call center services. It supports inbound calling for over 15 types of interactive voice response applications to supplement live operators. The IVR applications include name capture, recorded ... Read More

Website http://www.The-Connection.com/

Customer Service / Call / Contact Center Solutions
TTC Marketing Solutions

Chicago, IL.

TTC is a provider of inbound call center services, including customer service, sales, appointment setting and lead generation. Its U.S.-based call centers and operators offer cross-sells and upsells of products and services, order entry and order taking inbound call center ... Read More

Website http://www.callttc.com/

Customer Service / Call / Contact Center Solutions
Upsource Inc.

West Tisbury, MA.

Upsource, a provider of custom contact center applications to online retailers, offers applications such as customer service; inbound sales; billing; technical support; outbound campaigns; and informational requests using voice, email, fax and web chat channels. Outbound applications include back-office account ... Read More

Website http://www.upsourceinc.com/

Customer Service / Call / Contact Center Solutions
USA Fulfillment

Chestertown, MD.

USA Fulfillment offers customized fulfillment technology, including a full-service call center. The company can provide a hosted shopping site directly tied into its operations to reduce the cost and time of fulfilling orders. Orders are converted into USA’s system electronically, ... Read More

Website http://www.USAFill.com/

Customer Service / Call / Contact Center Solutions
USA800

Kansas City, MO.

USA800 is a 100% employee-owned inbound customer service contact center with more than 1,200 employees operating from three Midwest-based facilities. The company provides multichannel support via web chat, e-mail, and inbound and outbound. USA800 says it communicates with an average ... Read More

Website http://www.USA800.com/

Customer Service / Call / Contact Center Solutions
West Direct LLC

Omaha, NE.

West Direct LLC is a provider of outsourced call center services to web retailers and others. The company offers a set of agent- and technology-based customer care and customer acquisition applications. DirectConnect, its virtual call delivery technology, allows clients to ... Read More

Website http://www.WestDirect.com/

Customer Service / Call / Contact Center Solutions
Zeacom

Irvine, CA.

Zeacom offers a multimedia contact center, business process automation and plug-ins for unified communications. Through its multimedia contact center, customers can click to request a callback from an agent or click to request live chat over the web. Screen pop-ups ... Read More

Website http://Zeacom.com/

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