2015 Edition

Top 500

The World's Most-Trusted E-Commerce Resource

Overview and feature articles discuss key e-commerce trends

  • Financial, marketing and performance data on the 500 largest e-retailers in the U.S. and Canada based on their 2014 online sales
  • Print and digital formats provide 57 metrics per ranked e-retailer
  • Online database version lets you mine 263 data elements per ranked e-retailer
2015 Top 500 companies come in different mediums.
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Keeping an Analytical Pulse on the Industry for 12 Years and Counting

Exclusive proprietary data gauges e-retailing's transformation of the U.S. retail economy.

We all know that knowledge is power but that statement especially rings true in the world of online retailing. Developing and revising strategies for implementation at all levels of your business—from growing your technology infrastructure to scale, to all aspects of your web site, to inventory and supply chain management issues, to your marketing plans and so much more—require that you’ve done your due diligence on the competitive strategies, marketing practices and new technologies that propel the growth of web-based retailing.

Fortunately, we have 12 years of experience in collecting competitive metrics on the 500 leading e-commerce competitors in North America. The sheer volume of exclusive data in the Top 500 Guide® will help you make informed decisions to help grow your business in an increasingly crowded landscape.

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What you get

  • More than 130,000 facts on America’s 500 largest e-commerce competitors
  • 263 data elements tracked per retailer in the database format of the Guide
  • All-new and completely updated metrics
  • A tracking of 30 vendor categories
  • Pages of detailed charts, from the Top 100 Retailers to Ranking by Principal Market Served
  • An index of 2,211 e-commerce executives’ corporate contact information
  • Overview and feature articles discuss key e-commerce trends

If you are a solution provider in the e-commerce space, the first thing you need to buy is the Internet Retailer Top 500 Guide. After that, then you can find office space, furniture, etc. It's literally that important.

-– Scot Wingo, CEO, ChannelAdvisor Corp.
  • WHAT'S INCLUDED
  • DATA POINTS
  • COMPANIES

WHAT'S INCLUDED

Metrics reveal the secrets behind the success of top retailers from Amazon to nimble niche merchants

Given how it thoroughly details the online presence of each of the 500 e-retailers within its rankings, it's easy to see why, 12 years running, the Top 500 Guide® is widely acclaimed as "the bible of e-commerce." The 352-page print and digital editions feature 57 metrics in each listing, while the workhorse database version features a full 263 metrics for the mining as you choose.

Metrics Measured

More than 130,000 facts on America’s 500 largest e-commerce competitors, from financial figures to operations to performance to shopper demographics and much, much more.

View a sample profile
You'll learn the tech, marketing, and sales info for these top retailers
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Data Points

Below are the 263 individual data elements grouped under major headings that subscribers will find for each 2015 Top 500 company.

Because each listing includes separate elements under major headings, subscribers can quickly and easily find the key individual data elements they are looking for. For example, under the Operations heading subscribers can find a Top 500 retailer's tally of 2014 unique monthly visits, conversion rates and similar metrics. All data elements are organized under the major headings of Financial, Operations, Web Site Summary, Corporate Information, Customer Satisfaction, Performance, Marketing, Shopper Profile, E-Mail Marketing, Holiday Shopping, Social Media, Mobile Commerce, Payments, Promotions, Suppliers, E-Commerce Employees, Features & Functions, Customer Service, Shopping Engines & Online Marketplaces and International Shipping.

  • Financial
  • 2014 Web Sales
  • 2013 Web Sales
  • 2014 Growth
  • 2012 Web Sales
  • 2011 Web Sales
  • 2010 Web Sales
  • 5-year CAGR
  • Operations
  • 2014 Monthly Visits
  • 2014 Monthly Unique Visitors
  • 2014 Conversion Rate
  • 2014 Average Ticket
  • Number of Affiliates
  • Total SKUs on Web
  • Merchandise Return Rate
  • States Where Sales Tax is Collected
  • No. of E-Commerce Fulfillment Centers
  • Avg. Time Per Visit
  • Web Site Summary
  • URL
  • Year Launched
  • Merchandising Category
  • Merchant Type
  • Parent Company
  • Primary Owner/Shareholder
  • Corporate Information
  • E-Commerce Executives
  • Address
  • Phone
  • Customer Satisfaction
  • Browser Satisfaction (Top 100 only)
  • Purchase Intent (Top 100 only)
  • Multichannel ValueIindex (Top 100 only)
  • Call Hold Time (mins. and sec.)
  • E-Mail Response Time (hours and mins.)
  • Performance
  • Response Time (seconds)
  • Availability
  • Consistency
  • Marketing
  • Search Engine Shoppers 2013
  • Search Engine Shoppers 2012
  • New Shoppers 2014
  • Return Shoppers 2013
  • 2014 Monthly Average Paid Search Spending
  • Shopper Profile
  • Female
  • Male
  • 24 or less
  • 25 to 34
  • 35 to 44
  • 45 to 54
  • 55 to 64
  • 65+
  • $30,000 or less
  • $30,001 to $60,000
  • $60,001 to $100,000
  • More than $100,000
  • E-Mail Marketing
  • Monthly E-Mail Campaigns
  • With Incentives
  • With Links to Social Networks
  • E-Mail Pop-Up Box
  • Shopping Cart Abandonment E-Mail Program
  • Holiday Shopping
  • Holiday E-Mails Sent
  • Free Shipping
  • Free Shipping Minimum
  • Free Returns
  • Maximum Discount
  • Price Matching
  • Social Media
  • Blog
  • E-Mail a Friend
  • Like Button
  • Tweet It Button
  • +1 Button
  • Pin It Button
  • Facebook
  • No. of Likes
  • Twitter
  • No. of Followers
  • YouTube
  • No. of Views
  • Google+
  • No. of +1s
  • Pinterest
  • No. of Followers
  • Mobile Commerce
  • Mobile Site
  • Mobile App
  • Payments
  • Amazon Checkout
  • American Express
  • Bill Me Later
  • Deferred Payment
  • Discover
  • eBillme
  • eLayaway
  • Electronic Checks
  • Google Wallet
  • MasterCard
  • PayPal
  • PayPal Express Checkout
  • Private Label Credit Card
  • Stored Value Cards
  • Visa
  • Promotions
  • Limited Hour Specials
  • Internet Only Sales/Promotions
  • Sweepstakes/Contest
  • Gift with Purchase
  • Suppliers
  • Affiliate Marketing
  • Comparison Engine Feeds
  • Content Delivery
  • Content Management
  • CRM
  • Customer Reviews and Forums
  • Customer Service Software
  • E-Commerce Platform
  • E-Mail Marketing
  • Fulfillment
  • International Services
  • Live Chat/Click-To-Call
  • Marketplace Management
  • Mobile Commerce
  • Online Advertising
  • Order Management
  • Payment Security
  • Payment Systems
  • Personalization
  • Rich Media
  • Search Engine Marketing
  • Security Certification
  • Shipping Carrier
  • Site Design
  • Site Search
  • Social Media Marketing
  • Web Analytics
  • Web Hosting
  • Web Performance Monitoring
  • Web Site Testing/Optimization
  • E-Commerce Employees
  • Full-time E-Commerce Employees 2014
  • Full-time E-Commerce Employees 2013
  • Features & Functions
  • Affiliate Program
  • Alternate Views
  • Catalog Quick Order
  • Color Change
  • Coupons/ Rebates
  • Customer Ratings/Reviews
  • Dealer Locator
  • Directions and Maps
  • Enlarged Product View
  • Frequent Buyer Program
  • Frequently Asked Questions
  • Gift Center
  • Gift Message
  • Gift Wrap
  • Guided Navigation
  • Interactive Catalog
  • Mouse Over
  • Online Circular
  • Online Gift Certificates
  • Outlet Center
  • Personalization
  • Pre-Orders
  • Product Comparisons
  • Product Customization
  • Product Ratings
  • Product Recommendations
  • Product Slidebars
  • Real-Time Inventory Check
  • Registry
  • Site Map
  • Store Locator
  • Store Pick-Up
  • Store Return
  • Syndicated Content
  • Top Sellers
  • Video
  • What's New
  • Wish List
  • Zoom
  • Customer Service
  • Account status / History
  • Buy Online / Pick up in store
  • Currency converter
  • Customer center hours
  • Customer service call support
  • E-gift certificate
  • E-mail
  • Estimated delivery date
  • Express checkout
  • Free return shipping
  • Free shipping
  • International shipping
  • Live chat
  • Multiple languages
  • Overnight shipping
  • Order Confirmation
  • Order Status
  • Outlet Center
  • Pre-paid labels
  • Return policy posted
  • Return window: days
  • Ship to multiple addresses
  • Shipping cost calculator
  • Shipment tracking
  • Shipping cut-off time
  • Toll Free Number
  • Shopping Engines & Online Marketplaces
  • Amazon
  • Become.com
  • Bing
  • Buzzillions.com
  • eBay
  • FindGift.com
  • Google Shopping
  • Nextag
  • PriceGrabber.com Inc.
  • Pronto Inc.
  • SHOP.COM
  • Shopping.com
  • ShopWiki.com
  • Shopzilla Inc.
  • Sortprice.com
  • Yahoo Shopping
  • International Shipping
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Denmark
  • Egypt
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kuwait
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Pakistan
  • Peru
  • Poland
  • Portugal
  • Qatar
  • Russia
  • Saudi Arabia
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Taiwan
  • Thailand
  • Turkey
  • United Arab Emirates
  • United Kingdom

Companies

Meet the leaders of their respective pack.

Here are the companies that made our rankings for the 2015 Top 500 Guide®: e-retailers ranked 1 to 500 by annual sales. They are listed in alphabetical order.

1 Sale A Day LLC
123Stores.com
1-800 Contacts Inc.
1-800-Flowers.com Inc.
1800Mattress.com
47St. Photo
A/X Armani Exchange
AAFES
Abercrombie & Fitch Co.
Abt Electronics Inc.
AC Lens
adidas America Inc.
Adobe Systems Inc.
Advance Auto Parts Inc.
AED Superstore
Aéropostale Inc.
AJ Madison Inc.
Aldo Group Inc.
AlevaStores.com
Alex and Ani LLC
Alibris Inc.
Allied Electronics
AMain.com
Amazon.com Inc.
American Apparel Inc.
American Eagle
American Girl LLC
American Greetings Corp.
American Musical Supply
AmeriMark Direct LLC
AMI Clubwear
Amway
Ancestry.com Inc.
Ann Inc.
APMEX Inc.
Apple Inc.
AppliancePartsPros.com Inc.
Art.com Inc.
Ascena Retail Group
Ashford.com
ASOS.com Ltd.
Atlanta Network
Austin Bazaar
AutoZone Inc.
Avon Products Inc.
B&H Photo-Video
BabyAge.com Inc.
BabyHaven.com
Balsam Brands
Bare Escentuals Inc.
Bare Necessities Inc.
BarnesandNoble.com
Barneys New York Inc.
Bass Pro
BCBG Max Azria Group LLC
Beachbody LLC
Bealls Inc.
Beauty Encounter Inc.
bebe stores Inc.
Bed Bath & Beyond Inc.
Belk Ecommerce LLC
Bellacor Inc.
Benchmark Brands Inc.
Best Buy Co. Inc.
Better World Books
Beyond the Rack
BHFO Inc.
Big Fish Games Inc.
BikeBandit.com
Birchbox Inc.
BJ's Wholesale Club
BlissWorld LLC
Blue Apron Inc.
Blue Nile Inc.
Bluefly Inc.
Bluestem Brands Inc.
Boats.net
Boden USA
Bonobos
Bookbyte
Boscov's Department Store LLC
Bose Corp.
Brooks Brothers
Brookstone Inc.
Brown Shoe Co.
Build.com Inc.
BuildASign.com
BuildDirect Technologies Inc.
Burberry Ltd.
BuyAutoParts.com
BuyOnlineNow Inc.
Cabela's Inc.
CafePress.com
Callaway Golf Interactive
Camping World Inc.
Carter's Inc.
Cat5 Commerce
CD Listening Bar Inc.
CDW Corp.
Charlotte Russe Inc.
Cheaper Than Dirt
Chegg Inc.
Chico's FAS Inc.
Christianbook.com LLC
Christopher & Banks
Coach Inc.
Coastal Contacts Inc.
Code42 Software Inc.
Colony Brands Inc.
Columbia Sportswear Co.
Costco Wholesale Corp.
CPO Commerce LLC
Crate and Barrel
Crocs Inc.
Crucial Technology
Crutchfield Corp.
CustomInk
CVS Caremark Corp.
Cymax Stores Inc.
Databazaar.com
David's Bridal Inc.
Deckers Brands
Dell Inc.
Deluxe Corp.
Destination Maternity Corp.
Destination XL Group Inc.
Dexclusive.com
Diamond Nexus
Dick’s Sporting Goods
Dillard's Inc.
Directron.com
Discount Dance Supply
DiscountRamps.com LLC
Disney Store USA LLC
Dollar Shave Club
Dolls Kill
DoMyOwnPestControl.com
Door to Door Organics
Dover Saddlery Inc.
DrillSpot.com
DrJays.com
Drs. Foster and Smith
DSW Inc.
DVF.com
E Revolution Ventures Inc.
eBags Inc.
eCampus.com
eCommerce Outdoors
Eddie Bauer LLC
Edible Arrangements
eForCity Corp.
Eileen Fisher Inc.
eMusic.com Inc.
Entertainment Earth Inc.
eSalon
Estee Lauder
etailz Inc.
Etsy Inc.
Evine Live Inc.
evo
Express Inc.
Fanatics Inc.
Fathead LLC
Focus Camera Inc.
Folica Inc.
Follett Higher Education

Foot Locker Inc.
Forever 21
Fossil Inc.
FragranceNet.com Inc.
FranklinCovey Co.
FreshDirect LLC
Frys.com
FTD
Furniture.com Inc.
Gaiam Inc.
GameFly Inc.
GameStop Corp.
Gander Mountain
Gap Inc.
Garmin Ltd.
Gemvara.com
GiftCard.com
GiftTree.com
Gilt Groupe
GlassesUSA.com
GNC Holdings Inc.
Godiva Chocolatier Inc.
Golfsmith International
Google Play
Groupon Goods
Guess Inc.
Hallmark Cards Inc.
Hammacher Schlemmer
Hanna Andersson Corp.
Hayneedle Inc.
hhgregg Appliances Inc.
Hickory Farms Inc.
Hot Topic Inc.
HP Home & Home Office Store
HRM USA Inc.
HSN Inc.
Hudson's Bay Co.
Hugo Boss
Hulu LLC
HVACStores.com Inc.
Ice.com
Icon Health & Fitness Inc.
ID Wholesaler
iHerb Inc.
IKEA.com
Indigo Books & Music Inc.
Instawares Holding Co. LLC
Interline Brands Inc.
iRobot Corp.
IS3
iStores Inc.
J. Crew Group Inc.
J. Hilburn Inc.
J.C. Penney Co. Inc.
JackThreads.com
JamesAllen.com
JEGS High Performance Inc.
Jenson USA
Jewelry Television
JimmyJazz.com
JJBuckley.com
Joann.com
Jockey International Inc.
Jomashop.com
JustFab Inc.
K&L Wine Merchants
Karmaloop.com
Kate Spade
Kellyco Detectors
Keurig Green Mountain Inc.
King Arthur Flour Co. Inc.
Kohl's Corp.
L Brands Inc.
L.L. Bean Inc.
Lafayette 148 New York
Lakeshore Learning
Lamps Plus Inc.
Lands’ End
LD Products
LEGO Brand Retail Inc.
Lenovo Group Ltd.
Levenger Co.
Levi Strauss & Co.
Liberty Ventures Group
LifeWay Christian Resources
LightIntheBox Ltd.
LivingSocial Inc.
L'Oréal Group
Lowe's Cos. Inc.
LuLuLemon Athletica Inc.
LumberLiquidators.com
Luxottica Group S.p.A.
Macy’s Inc.
Market America
Mason Companies Inc.
Mattress Firm Inc.
Mattress USA Inc.
MEC
Meijer Inc.
Microsoft Corp.
Minted
MLB Advanced Media
ModCloth Inc.
Monkey Sports Inc.
Monoprice Inc.
Moosejaw
Motorsport Aftermarket
MovieMars.com
MSC Industrial Supply
Musician's Friend Inc.
Musicnotes Inc.
MyOTCstore.com
NakedWines.com Inc.
NAPA
Nasty Gal Inc.
National Builder Supply
National Business Furniture
National Football League
National Geographic Society
National Hockey League
National Trade Supply
NatureBox
NBA Media Ventures LLC
NBTY Inc.
Nebraska Furniture Mart
Neebo Inc.
Neiman Marcus
Net Direct Merchants
Netflix Inc.
New Balance
New York & Co. Inc.
Newegg Inc.
Nike Inc.
Nine West Holdings Inc.
NoMoreRack.com Inc.
Nordstrom Inc.
Northern Tool & Equipment
Nutrisystem Inc.
Nuts.com
Office Depot Inc.
OfficeSupply.com
OmahaSteaks.com Inc.
One Kings Lane
OneCall.com
Online Stores Inc.
OnlineShoes.com
OpticsPlanet Inc.
Orchard Brands Corp.
O'Reilly Auto Parts
Organize-It
Oriental Trading Co.
OvernightPrints.com
Overstock.com Inc.
Pacific Sunwear
Panasonic Corp.
Pandora
Parts Express
Party City Corp.
Paul Fredrick
Payless ShoeSource Inc.
PC Connection Inc.
pcRUSH.com
Peapod LLC
Pep Boys
Performance Inc.
PersonalizationMall.com
Peruvian Connection Ltd.

Petco Animal Supplies Inc.
PetFlow.com
PetMed Express Inc.
PetSmart Inc.
Pharmapacks LLC
Philips Electronics N.V.
Pier 1 Imports Inc.
Planet Shoes
Potpourri Group Inc.
Power Equipment Direct
PrintingForLess.com Inc.
PromGirl LLC
PropertyRoom.com Inc.
Purchasing Power LLC
PureFormulas.com
Quantum Networks LLC
QVC Inc.
Rakuten.com
Ralph Lauren Media
Real Real Inc.
RealTruck.com
Redbox Automated Retail
REI
Reitmans
Rent the Runway Inc.
RepairClinic.com Inc.
Replacements Ltd.
Restoration Hardware
Revolve Clothing
RevZilla
Ritani LLC
Road Runner Sports Inc.
Rock Bottom Golf
RockAuto LLC
Rooms To Go Inc.
Ross-Simons Inc.
RueLaLa.com
Rugs Direct
Saatva Inc.
Safeway Inc.
Sally Beauty Supply
Sam Ash Music Corp.
Scholastic Inc.
School Specialty
Sears Holdings Corp.
Sears Hometown/Outlets
Select Comfort Corp.
Sephora USA Inc.
Sheet Music Plus LLC
Sheplers Inc.
Shindigz
Shinola
Shoebuy.com Inc.
ShopLadder
Shoplet.com
ShoppersChoice.com
Shutterfly Inc.
Signature Hardware
Signet Jewelers Ltd.
Silver Star Brands
Skechers USA Inc.
SkyMall Inc.
Smarthome Inc.
SmartPak Equine LLC
SmartSign.com LLC
Softchoice Corp.
Softmart
Sonic Electronix
Sony Electronics Inc.
SpaceBound Inc.
Spanx Inc.
SparkFun Electronics
Sports Authority
Spotify
Spreadshirt Inc.
Stage Stores Inc.
Stamps.com Inc.
Staples Inc.
Starbucks Corp.
Stroll LLC
Stuart Weitzman LLC
Summit Racing Equipment
Sundance Catalog Co.
SuperBiiz.com
Sur La Table Inc.
Sweetwater
SwimOutlet.com
Symantec Corp.
Systemax Inc.
TABcom
Target Corp.
Tarte Inc.
Team Express
Tech for Less LLC
Tempur-Pedic
Textbooks.com
The Bon-Ton Stores Inc.
The Buckle Inc.
The Children's Place
The Clymb
The Container Store Inc.
The Discovery Channel Store Inc.
The Finish Line Inc.
The Great Courses
The Grommet
The Gymboree Corp.
The Home Depot Inc.
The Honest Company Inc.
The Kroger Co.
The Lakeside Collection
The Limited
The Men's Wearhouse Inc.
The Net-a-Porter Group LLC
The Orvis Co. Inc.
The Shopping Channel
The Talbots Inc.
The Wet Seal Inc.
The Yankee Candle Co. Inc.
Things Remembered Inc.
ThinkGeek Inc.
Threadless.com
Tiffany & Co.
Tilly's Inc.
Tire Rack Inc.
Title Nine
TJX Cos. Inc.
TOMS Shoes Inc.
Tory Burch LLC
Touch of Class
Touch of Modern Inc.
Toys 'R' Us Inc.
Tractor Supply Co.
Tumi Inc.
Turn5 Inc.
U.S. Auto Parts Network Inc.
Ulta Beauty
UnbeatableSale.com Inc.
Under Armour Inc.
Uniqlo USA Ltd.
UniqueSquared.com
Urban Outfitters Inc.
V2Cigs.com
Vera Bradley Retail Stores LLC
Vermont Teddy Bear Co.
VF Corp.
Vintage Tub & Bath
Vistaprint
VitaminShoppe.com
W.B. Mason Co. Inc.
W.W. Grainger Inc.
Walgreen Co.
Walmart.com
Warby Parker
WaterFilters.Net LLC
Wayfair LLC
Weight Watchers
West Marine Products
Wild Attire Inc.
Williams-Sonoma Inc.
Wine Enthusiast Cos.
Wine.com Inc.
Wolverine Worldwide Inc.
YesAsia Holdings Ltd.
Yoox Group
Zazzle Inc.
zulily Inc.
Zumiez Inc.

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