Previous Next

Resource Library

Case study: how an e-retailer serves customers effectively via social media

Quick Overview

10% of JackThreads customer service queries now come through social media - where they have achieved an amazing 95% positive sentiment rating.

Availability: Out of stock


JackThreads Logo

Double click on above image to view full picture

Zoom Out
Zoom In

More Views

  • JackThreads Logo

Product Description

JackThreads saw the number of interactions they can process per hour increase tenfold. 

Read the Case Study to Learn How JackThreads:

- JackThreads has gained a fast growing online following: collectively over 400,000 people on Facebook and Twitter and a 366% growth in new members year-over-year
- Customers clicking from social networks to account for 13.8% of the site’s traffic, making it No. 7 in the Social Media 300, an Internet Retailer research guide that ranks retailers by the percentage of traffic to their web sites from social networks
- Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour, and allowed them to better plan their resourcing to match agents with customer demand

Sponsored by: Conversocial