Private equity firm Apollo Global Management will take Rackspace private in the all-cash deal.
JackThreads saw the number of interactions they can process per hour increase tenfold.
Read the Case Study to Learn How JackThreads:
- JackThreads has gained a fast growing online following: collectively over 400,000 people on Facebook and Twitter and a 366% growth in new members year-over-year
- Customers clicking from social networks to JackThreads.com account for 13.8% of the site’s traffic, making it No. 7 in the Social Media 300, an Internet Retailer research guide that ranks retailers by the percentage of traffic to their web sites from social networks
- Since switching to Conversocial, JackThreads has been able to process 7-10 times more interactions per hour, and allowed them to better plan their resourcing to match agents with customer demand
Sponsored by: Conversocial