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Resource Library

Items 1 to 50 of 182 total

  • Presented by: VoyageOne

    Best practices on deploying turnkey technology and "one-step shop" value-added services, enabling US sellers to seamlessly sell products directly to online shoppers in China without a local entity, operations or warehouse.

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    Free Guide
    Date: May, 2015

    Download this free guide to learn:

    – What industry experts have to say about B2C "cross-border" eCommerce GOLD RUSH.
    – How to run efficient "cross-border" eCommerce operations, marketing and customer service in China.
    – Tips and tricks to China online shoppers likes, dislikes, and what type of products they want to buy online.
    – Insights on how to select a right 3rd-party Service Provider, offering turnkey ecommerce solutions and services with proven track records.
    – Best practices on deploying turnkey technology and "one-step shop" value-added services, enabling US sellers to seamlessly sell products directly to online shoppers in China without a local entity, operations or warehouse.

    Sponsored by: VoyageOne

  • Presented by: FedEx

    This exclusive Internet Retailer research report, commissioned by FedEx, examines how the savviest retailers in Internet Retailer’s Top 1000 are getting goods in the hands of their customers most efficiently.

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    IR Thought Leadership
    Date: May, 2015

    Practical advice and best practices on how successful e-retailers achieve fast fulfillment, on-time shipping and superior customer service

    This exclusive Internet Retailer research report, commissioned by FedEx, examines how the savviest retailers in Internet Retailer’s Top 1000 are getting goods in the hands of their customers most efficiently.

    These online retailers are decoding the evolving demographics of online shoppers--differences in shopping habits, perceptions and trends--that are changing consumer delivery, fulfillment, payment, marketing and shopping expectations.

    This report provides examples of the best practices that today’s top web retailers use to anticipate their customers’ order fulfillment and delivery needs, and adapt their fulfillment and delivery tactics accordingly.

    Sponsored by FedEx

  • Presented by: Windsor Circle

    Download the case study to learn more as well as access their automated data-driven emails.

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    Case Study
    Date: May, 2015

    Artbeads.com, a leading online retailer, leverages product, purchase, and customer data to increase opens 183% and grow their repeat buyer segment by 73%.

    Download the case study to learn more as well as access their automated data-driven emails.

    Sponsored by: Windsor Circle

  • Presented by: Kount

    In this eBook, we describe six warning signs of fraud and how chargeback lag distorts your profit and loss reporting.

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    IR Thought Leadership
    Date: April, 2015

    Are you experiencing higher than normal chargeback rates? You might be getting hit by fraudsters and not knowing it. That’s because it can take 60 – 90 days or more for chargebacks to be reported to you, making timely fraud detection nearly impossible. Worse, it exposes you to long-tail losses that can roll on for months, negatively affecting your bottom line.

    In this eBook, we describe six warning signs of fraud and how chargeback lag distorts your profit and loss reporting. Discover the key capabilities your fraud prevention solution needs to detect and shut down fraudulent chargebacks immediately – before they overwhelm you.

    Sponsored by Kount

  • Presented by: Oracle

    In this paper, we will examine five components critical to delivering the ideal digital experiences, including content, customers, and context.

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    IR Thought Leadership
    Date: April, 2015

    Leveraging customers, context and content to deliver the optimal digital experience

    B2C and B2B organizations agree that both product-centric and brand-focused content are essential to delivering a complete digital experience in today’s omnichannel retail environment. However, content can only be relevant when the context of the customer’s experience is part of the equation. In this paper, we will examine five components critical to delivering the ideal digital experiences, including content, customers, and context.

    Sponsored by Oracle

  • Presented by: Neustar

    Agari and Neustar have teamed up to create a new way to spare internet retailers from potentially devastating cyberattacks.

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    IR Thought Leadership
    Date: April, 2015

    Awareness and protection help prevent phishing and spoofing in email marketing

    With dozens of retailers both large and small suffering from the effects of cyberattacks in 2014, the security experts at Agari and Neustar recognized that marketers would require a new kind of authentication service.

    Agari and Neustar have teamed up to create a new way to spare internet retailers from potentially devastating cyberattacks. The two web-security companies are teaming up this year to help fend off cyberattacks that caused nearly $12 billion in lost sales for 1,500 brands in 2014. The combined service provides a brand with a global overview of all emails sent on their behalf, and a means to block fraudulent emails to their consumers.

    Sponsored by Neustar

  • Presented by: Acquia

    In this ebook, we’ll look at the trends sweeping over the commerce landscape and show you how you can take advantage of the content and commerce combination to sell your story.

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    IR Thought Leadership
    Date: March, 2015

    As the commerce platforms of the past begin to commoditize and feel the pressure of open source alternatives, the value in commerce operations comes not from implementing and maintaining the transaction engine but from building a compelling customer experience layer, using new capabilities that transform the classic shopping cart model to one with sophisticated personalization and multimedia and cross-platform capabilities.

    In this ebook, we’ll look at the trends sweeping over the commerce landscape and show you how you can take advantage of the content and commerce combination to sell your story.

    Sponsored by Acquia

  • Presented by: Symantec

    In the world of e-commerce, you need a targeted web strategy to ensure you’re offering customers the reassurance and guarantees they need to browse and buy confidently.

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    IR Thought Leadership
    Date: March, 2015

    Satisfaction guaranteed: why a little reassurance goes a long way in e-commerce

    Seventy percent of Americans are seriously concerned about identity theft. More than two thirds of online shoppers don't complete their purchase because of price. In the world of e-commerce, you need a targeted web strategy to ensure you’re offering customers the reassurance and guarantees they need to browse and buy confidently. For online merchants and customers alike, it's satisfaction guaranteed.

    Sponsored by Symantec

  • Presented by: Internet Retailer

    This special report explores the technologies B2B suppliers can use to drive sales online.

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    IR Special Reports
    Date: April, 2015

    A sponsored special report on the technology that's helping transform business-to-business e-commerce

    The Internet is changing the way that business-to-business suppliers do business.

    B2B buyers want to be able to connect with their supplier anytime, anywhere, using any device. They also expect their suppliers to provide many of the features found on consumer-facing e-commerce sites, such as site search, mobile-optimized websites and personalized shopping experiences.

    Even so, B2B buyers have very different needs than consumers buying on retail sites. Take personalization. Rather than expect a retailer to know a shopper’s brand and product preferences, B2B buyers expect suppliers to tailor the online buying experience to their company’s needs, just as a field sales representative would do offline.

    This special report explores the technologies B2B suppliers can use to drive sales online.

    This Special Report sponsored by Insite Commerce, Magento, WebLinc, Trust Pilot, and Oracle.

  • Presented by: Internet Retailer

    This special report explores the techniques and technologies marketers can use to engage mobile shoppers via email.

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    IR Special Reports
    Date: April, 2015

    A sponsored special report on what e-retailers can do to increase the effectiveness of email messages read on mobile devices

    Consumers are increasingly viewing email on mobile devices rather than on their personal computers. That poses new issues for marketers—some of which are seeing up to two-thirds of their emails opened on mobile devices. In particular, they have to figure out how to capture and hold the attention of consumers who are on the go.

    As email opens shift to mobile devices, marketers have to think about how to make their messages relevant, timely and intriguing enough to entice a consumer to open them. That may mean engaging consumers via lifecycle email campaigns that address customers’ needs as they evolve. For instance, they might send a shopper that has just completed a purchase an email thanking them for their purchase or send replenishment reminders for such products as printer cartridges, cosmetics, coffee or other items a consumer buys on a regular basis.

    This special report explores the techniques and technologies marketers can use to engage mobile shoppers via email.

    This Special Report sponsored by Bronto,and Windsor Circle.

  • Presented by: Mobify

    Get everything you need to know about mobile shopping in a single resource.

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    Free Guide
    Date: April, 2015

    Get everything you need to know about mobile shopping in a single resource.

    The Definitive Guide To Mobile Shopping: Learn, Plan, Invest, Execute has been developed with the needs of every team in your organization that touches mobile in mind:

    – We analyze the scope and growth of the mobile shopping economy for C-suite members
    – We provide concrete guidance on developing and integrating your mobile strategy for your marketing team
    – We present the critical questions you need to ask when choosing a mobile solution and solution provider
    – We deliver proven best practices to support your designers and developers in creating an optimal mobile shopping experience

    Sponsored by: Mobify

  • Presented by: Saleswarp

    This white paper will discuss how to achieve inventory transparency across the supply chain to deliver real-time information and a perfectly executed customer experience.

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    White Paper
    Date: April, 2015

    With customers making seamless use of a variety of retail channels, merchants will need to take a new look at how they access and manage inventory. Retailers need to have the flexibility and transparency to capture cross-channel customer demand, and meet it with any available inventory, no matter where it's located, and fulfill the order in the way the customer prefers.

    This white paper will discuss how to achieve inventory transparency across the supply chain to deliver real-time information and a perfectly executed customer experience.

    Sponsored by: Saleswarp

  • Presented by: Worldplay

    From a review of 25 of China’s major retailers and insights from 250 Chinese shoppers, Worldpay's new research offers insight into 7 of the key concerns Chinese shoppers have when completing a purchase - and deciding whether to become a repeat customer.

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    Industry Reports
    Date: April, 2015

    Worldpay's new research offers insight into seven of the key concerns Chinese shoppers have when completing a purchase—and deciding whether to become a repeat customer.

    We reviewed 25 of China's major retailers and interviewed 250 Chinese shoppers to help retailers prioritize where to adapt the shopper experience.

    This new research will help you:

    – Optimize every stage in the shopper journey from homepage through to confirmation
    – Discover what Chinese shoppers really look for in an online buying experience
    – Find out if you're you doing enough to minimize drop-outs and maximize conversion

    Sponsored by: Worldpay

  • Presented by: Internet Retailer

    In this 17-page special report, the mobile executives at two top retailers, a health care organization, a travel company, and an entertainment leader share their mobile app secrets, detailing the features and functions that businesses serving consumers today must have to succeed.

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    IR Thought Leadership
    Date: April, 2015

    Top executives at Shazam, Target, Airbnb, Rent The Runway and iTriage map out key features of highly successful mobile apps, which dominate consumers' digital time.

    Consumers spend 52% of all digital time within a mobile app. More than ever, retailers and other businesses must know how to craft a mobile app that meets customers' needs and sells products.

    Leading organizations in many industries have learned quite a bit about what makes a great mobile app, satisfying their customers. Retailers can learn from these businesses about what makes a remarkable and "sticky" mobile app.

    In this 17-page special report for readers of Internet Retailer and the new Mobile Strategies 360 (which will launch in May), the mobile executives at two top retailers (Target Corp. and Rent The Runway), a health care organization (iTriage LLC), a travel company (Airbnb Inc.) and an entertainment leader (Shazam) share their mobile app secrets, detailing the features and functions that businesses serving consumers today must have to succeed.

    Sponsored by: Dynatrace, Mobify, and WillowTree

  • Presented by: Bigcommerce

    Use this FREE guide to improve your marketing efforts, lower spend and increase conversion for your online store.

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    Free Guide
    Date: April, 2015

    What's inside:

    Ecommerce marketers are getting spread thin by emerging technologies and new potential customer touch points. This means that your brand's SEO, checkout and email experiences must be congruent with consumer preference and leading industry trends. Use this guide to improve your marketing efforts, lower spend and increase conversion for your online store.

    Download this free guide to learn:

    – How to optimize for mobile and local SEO
    – Tips and tricks to increase conversion and decrease abandoned cart
    – New trends in email marketing and the importance of situation-based messaging

    Sponsored by: BigCommerce

  • Presented by: ROI Revolution

    This report will give you an inside look on what's worked for us and how you can apply that to your own accounts to succeed in 2015.

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    Industry Reports
    Date: April, 2015

    With the constant flow of updates, new features, and new trends in the PPC world, it can seem impossible to ever catch up, let alone get ahead of the game.

    If you struggle with problems like:

    – Knowing the most profitable places to focus your PPC efforts,
    – Getting stuck with high cost per acquisition in your paid search campaigns,
    – Creating predictable and consistent growth with your AdWords initiatives...
    ... then you'll want this guide to taking advantage of the early adoption method.

    We've used this strategy over and over to insure record-breaking results for our clients, but we find that a shockingly small percentage of people actually follow these steps to success.

    This report will give you an inside look on what's worked for us and how you can apply that to your own accounts to succeed in 2015.

    Sponsored by ROI Revolution

  • Presented by: ROI Revolution

    This special report uncovers the top 8 paid search strategies profitable ecommerce retailers are using to win at paid search again and again.

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    Industry Reports
    Date: April, 2015

    Even among the most hardworking of paid search advertisers, common mistakes can cripple honest efforts at growth.

    Truly successful advertisers are the ones who learn how to avoid these pitfalls.

    This special report uncovers the top 8 paid search strategies profitable ecommerce retailers are using to win at paid search again and again.

    With 2015 just around the corner, there's never been a better time to start implementing these strategies and jumpstarting your own paid search profits.

    Download this special report to learn:

    – How the most attentive managers weed out wasteful keywords and save ad spend [Page 5].
    – 3 default AdWords settings that could be killing your profitability [Page 9].
    – Why ad position may be stunting your AdWords performance - and what you can do about it[Page 6].
    – 3 ways you can align paid search with the rest of your business for maximum growth [Page 8].
    – The critical approach to high-yielding remarketing campaigns [Page 7].

    Sponsored by ROI Revolution

  • Presented by: Windsor Circle

    Download this case study to learn how segmented promotional emails can boost conversions.

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    Case Study
    Date: April, 2015

    2x The Engagement From Segmenting Promotional Emails

    Griffin Technology used product, purchase, and customer data to segment their promotional emails to see 315% more conversions when compared to the site average.

    Download the case study to learn more as well as access their segmented promotional emails.

    Sponsored by Windsor Circle

  • Presented by: Listrak

    Download this research report to learn the average email campaign metrics for 2014 as well as new trends for 2015 that will help you get the most out of your email campaigns. This whitepaper will help you discover where your campaigns excel and where there are opportunities for improvement.

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    White Paper
    Date: April, 2015

    Email remains the highest-performing channel, returning $44.25 for every dollar spent on average. But retailers send out a variety of triggered and broadcast campaigns — from welcome to win-back and everything in between – and the performance of each campaign varies greatly.

    Download this research report to learn the average email campaign metrics for 2014 as well as new trends for 2015 that will help you get the most out of your email campaigns. This whitepaper will help you discover where your campaigns excel and where there are opportunities for improvement. Benchmarks include:

    – Average open rates by campaign type
    – Average unique click rates
    – Average conversion rates

    Download the white paper now.

    Sponsored by: Listrak

  • Presented by: Internet Retailer

    Deploying a more robust e-commerce platform was the No. 1 priority of retailers surveyed recently by Internet Retailer about their technology spending plans. And no wonder, given the opportunities and challenges online merchants face.

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    IR Thought Leadership
    Date: March, 2015

    Retailers and B2B online sellers need to ask vendors—and themselves—the right questions in order to make the optimal choice

    Deploying a more robust e-commerce platform was the No. 1 priority of retailers surveyed recently by Internet Retailer about their technology spending plans. And no wonder, given the opportunities and challenges online merchants face. On one hand, e-commerce is growing rapidly, and many e-retailers are outgrowing their current software—but choosing and deploying e-commerce software is not easy.

    Internet Retailer surveyed its e-commerce subscriber base on their plans for updating their technology infrastructure. What we discovered is that nearly 58% of respondents plan to upgrade their underlying e-commerce software within two years, including nearly a quarter that were in the midst of a re-platforming project.

    By analyzing the results, the editors of Internet Retailer have provided a game plan for retailers and B2B online sellers by delivering 10 key pieces of advice from online retailers and B2B sellers as well as industry experts about what to look for when choosing an e-commerce platform.

    Sponsored by Magento, Netsuite and Oracle

  • Presented by: Oracle

    Download this white paper from Aberdeen Group to learn the five best practices to get B2B e-commerce right and how to achieve best-in-class performance in customer retention, revenue growth, and operational efficiency.

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    IR Thought Leadership
    Date: March, 2015

    Research Report, Aberdeen Group

    Business buyers are more demanding than ever. They expect organizations to meet their precise needs through the life-cycle of interactions with B2B brands. This means providing today’s business buyers with consumer like-experiences that allow them to do their job better and easier, and making the complex simple.

    Download this white paper from Aberdeen Group to learn the five best practices to get B2B e-commerce right and how to achieve best-in-class performance in customer retention, revenue growth, and operational efficiency.

    Sponsored by Oracle

  • Presented by: FedEx

    This exclusive Internet Retailer research report, commissioned by FedEx, examines how the fastest-growing small to mid-sized retailers in Internet Retailer’s Top 1000 are achieving top sales and lasting customer loyalty.

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    IR Thought Leadership
    Date: March, 2015

    Successful Selling Strategies of the Internet Retailer Top 1000
    Data and analysis of the best practices America’s top web merchants are using to engage customers, increase sales and profits, and connect with the anywhere, anytime shopper

    This exclusive Internet Retailer research report, commissioned by FedEx, examines how the fastest-growing small to mid-sized retailers in Internet Retailer’s Top 1000 are achieving top sales and lasting customer loyalty.

    These web merchants are diverse by nature but share common traits in building and maintaining successful e-commerce sites that drive sales, attract and retain customers, and give consumers a superior shopping experience.

    This report will examine what these traits are and offer examples of the best practices that fast-growing web merchants are using to reach today’s consumers.

    Sponsored by FedEx

  • Presented by: Avalara

    If you use drop shippers, the combination of state tax laws, product sourcing, customer location and drop shipper location creates a likelihood of costly and risky errors.

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    IR Thought Leadership
    Date: March, 2015

    What you need to know about drop shipping

    If you use drop shippers, the combination of state tax laws, product sourcing, customer location and drop shipper location creates a likelihood of costly and risky errors.

    Read this whitepaper to discover how drop shipping may affect your tax liabilities and answer questions such as:

    – Should customers pay tax?
    – Who has the responsibility to collect?
    – What about goods for resale?

  • Presented by: Adyen

    If you’re a retailer looking to go global with e-commerce, then having a sound payments strategy is critical for success.

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    Industry Reports
    Date: March, 2015

    Cross-Border Payments:  Best Practices for Going Global

    If you’re a retailer looking to go global with e-commerce, then having a sound payments strategy is critical for success.  For instance, while the US is primarily credit card driven, in Europe, payment methods such as direct debit and online banking are much more popular; in China, Alipay is the preferred payment method, and in Mexico, Brazil, and Japan, many people pay for e-commerce transactions in convenience stores, with cash.  Adapting to these behaviors is vital to driving conversion.

    Payments consulting firm Edgar, Dunn & Company (EDC) recently interviewed businesses such as Spotify, Evernote, Inditex (Zara) and other leading brands, to uncover what really drives a successful global payments strategy.  This insight, combined with an analysis of global payment data from Adyen, is presented in the new white paper.

    Sponsored by: Adyen

  • Presented by: Windsor Circle

    Download this case study to learn how to leverage predictive marketing to create automated win-back and replenishment emails.

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    Case Study
    Date: March, 2015

    Half a Million in 6 Months from Predictive Marketing

    MyBinding.com, the largest online retailer for binding and laminating products, has made over half a million dollars in 6 months from data-driven marketing.

    Download this case study to learn how to leverage predictive marketing to create automated win-back and replenishment emails.

    Sponsored by: Windsor Circle

  • Presented by: RetailMeNot

    Uncover the issues impacting attribution assignment and how retailers are addressing these challenges. Learn how RetailMeNot helps marketers understand the consumer shopping journey and which channels convert a browsing consumer into a buying customer.

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    IR Thought Leadership
    Date: February, 2015

    As the digital landscape continues to evolve at a rapid rate, many retail marketers are struggling to view the cyclical consumer journey with a 360-degree lens. To understand the value of consumers along every step of their online—and offline—shopping paths, forward-thinking retailers are reinventing the way they assign value to the myriad of tactics in their marketing toolboxes. The result? New attribution models are helping retailers create more effective campaigns that attract new customers, accelerate sales conversion and increase revenues and profit margins.

    Uncover the issues impacting attribution assignment and how retailers are addressing these challenges. Learn how RetailMeNot helps marketers understand the consumer shopping journey and which channels convert a browsing consumer into a buying customer.

    Sponsored by RetailMeNot

  • Presented by: Acquia

    A recent Forrester survey found that nearly 60 percent of companies that sell products or services online have separate marketing and commerce teams.

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    IR Thought Leadership
    Date: February, 2015

    Six Steps Toward a Unified Content and Commerce Organization

    A recent Forrester survey found that nearly 60 percent of companies that sell products or services online have separate marketing and commerce teams. For many retailers, this siloed structure has resulted in what Forrester dubs the "two-site syndrome" in which the brand website is maintained separately from the commerce site.

    This separation forces consumers to make artificial choices—"Click here to learn more" or "Click here to shop"—that are based on the retailer's operating structure, not what's best for the shopper. The gaps that disrupt instead of enhance the consumer experience endure. Just 24 percent of companies in the Forrester survey share project teams and other operational leadership across marketing and commerce. More e-commerce teams report to corporate IT (23 percent) than to a marketing director (19 percent).

  • Presented by: Avalara

    How can you prevent your profits from disappearing into a black hole of fees and penalties? Start by understanding the three biggest transactional risks facing your business.

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    IR Thought Leadership
    Date: February, 2015

    Reducing transactional risk in your retail business

    Chargebacks, accounts receivable and sales tax compliance: the Bermuda triangle of back-end business management where time and money seem to mysteriously vanish. At least it can seem this way to retailers who are being pulled off course to deal with complex compliance regulations. One wrong turn and you could be headed straight for disaster—be it an audit, a dispute resolution or even bankruptcy.

    So how can you prevent your profits from disappearing into a black hole of fees and penalties? Start by understanding the three biggest transactional risks facing your business.

    Sponsored by Avalara

  • Presented by: Power Reviews

    PowerReviews set out to examine this shift in consumer expectations by surveying more than 800 American consumers. This report presents key findings from the survey and analysis, which explored in depth how ratings and reviews impact consumer decision making: where consumers are looking for this information and how it's affecting their buying behavior.

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    White Paper
    Date: March, 2015

    TECHNOLOGY DRIVES CONSUMER CHOICE AND DEMAND
    Technology has fundamentally changed the way we shop. Consumers have an unprecedented amount of choice in their purchase decisions: they are empowered with virtually all the information they need to buy at any moment. Subsequently, consumer expectations have shifted. Shoppers demand product specific information not only from retailers and manufacturers but also—and more importantly—from other consumers. And they want this information available at their fingertips no matter where they are.

    THE SHIFT IN CONSUMER EXPECTATIONS
    PowerReviews set out to examine this shift in consumer expectations by surveying more than 800 American consumers. This report presents key findings from the survey and analysis, which explored in depth how ratings and reviews impact consumer decision making: where consumers are looking for this information and how it's affecting their buying behavior.

    HERE ARE A FEW KEY FINDINGS DESCRIBED IN THIS REPORT:
    – Consumers' expectations and trust of reviews
    – Reviews and how they impact purchase decisions
    – Which format of reviews consumers prefer
    – The importance of negative reviews
    – Why customers leave (or don’t leave) reviews

    Click here to download the report.

    Sponsored by: PowerReviews

  • Presented by: Internet Retailer

    This special report explores the technologies e-retailers can put in place to ward off criminals.

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    IR Special Reports
    Date: March, 2015

    A sponsored special report on the steps E-retailers can take to prevent fraud and protect consumers

    E-commerce merchants are targets for criminals scheming to steal data—both consumers' personal information and payment card data—and fraudulently purchase merchandise. Regardless of their objective, those criminals are looking to quickly turn their stolen goods into cash on the black market.

    The perpetrators in many cases are organized criminal gangs that are well armed with technological expertise. That can make it difficult for online retailers to stay ahead of the omnipresent threat they pose. On the one hand, retailers know they must protect themselves and their customers by putting stringent security measures in place. On the other hand, if a retailer’s security protocols are too strict, they risk rejecting legitimate sales and making shopping their sites too much of a hassle, which can prompt shoppers to leave and not come back. Finding the right balance between the two isn't easy.

    Sponsored by Symantec, Digital Element, and Digital River.

  • Presented by: AppDynamics

    Internet Retailer partnered with AppDynamics on an exclusive survey, 2014 Holiday Web and Mobile Site Performance Review, which offers insights into what retailers are doing right during the busy shopping season and what they can do better.

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    IR Thought Leadership
    Date: February, 2015

    A special survey report from the editors of Internet Retailer

    PERFORMANCE AND MONITORING TOOLS — the key to success for e-retailers during the holiday shopping season

    For many retailers across the country,the 2014 holiday shopping season was a resounding success. With the continued growth of online shopping, it’s more important than ever that retailers make it through the holiday shopping season free of site outages and other problems, and that they provide their customers with a superior user experience.

    Internet Retailer partnered with AppDynamics on an exclusive survey, 2014 Holiday Web and Mobile Site Performance Review, which offers insights into what retailers are doing right during the busy shopping season and what they can do better.

    One important discovery is that retailers with site performance and monitoring tools in place were more successful than merchants without these tools, indicating preparation is critical for success during busy shopping seasons.

    Sponsored by AppDynamics

  • Presented by: Acquia

    Learn what Lush Cosmetics did to transform their online business.

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    IR Thought Leadership
    Date: January, 2015

    Lush Cosmetics Brings Its Stories to Life Online, Integrating Content and Commerce

    With Lush’s in-store sales far outweighing those online, this UK based company that makes natural, handmade cosmetics, set out to bring the brick-and-mortar commerce experience to its UK website, powered by dynamic displays, interactive design, and an unforgettable look and feel.

    An integration of content and commerce delivered amazing metrics to Lush UK, plus a dramatic spike in both site traffic and online business, providing an ROI in the first six months.

    Learn what Lush Cosmetics did to transform their online business.

    Sponsored by Acquia

  • Presented by: Avalara

    WELCOME to the 2015 Sales Tax Survival Guide—your strategic defense against sales tax audits, fines, and penalties.

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    Free Guide
    Date: January, 2015

    WELCOME to the 2015 Sales Tax Survival Guide—your strategic defense against sales tax audits, fines, and penalties.

    The tactics internet retailers need to survive sales tax in 2015 require preparing for the worst (audit) while achieving the best (easy, streamlined sales tax processes).

    Are you familiar with the 5 challenges of 2015 – and how to address them?

    Download the 2015 Sales Tax Survival Guide today!

    Sponsored by Avalara

  • Presented by: SAS

    Now in its third year, EKN’s annual Analytics in Retail Industry Benchmark is based on a survey of more than 200 retailers.

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    White Paper
    Date: February, 2015

    About this paper:
    Now in its third year, EKN’s annual Analytics in Retail Industry Benchmark is based on a survey of more than 200 retailers. Consistent with findings of EKN’s previous reports, retailers continue to view analytics as strategic, but still struggle to prove the value of their analytics investments. This report includes detailed analysis and best-practice recommendations for selecting the optimum analytics toolsets, bridging the skills and capabilities gaps in analytics reporting, and integrating analytics as a key part of every retailer's DNA. The report also provides detailed insights into Amazon's analytics capabilities and highlights selected retail organizations that are outperforming their peers in analytics.

    About SAS:
    SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 75,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.

    Sponsored by: SAS

  • Presented by: Demandware

    This NRF report that shows you how to make the business case for a unified commerce solution.

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    Industry Reports
    Date: February, 2015

    The time for action has arrived! Right now, nearly 9 out of 10 retailers are planning or implementing a move to unified commerce.

    Make sure you understand what’s at stake and how to get started by reading this NRF report that shows you how to make the business case for a unified commerce solution. You’ll learn:

    – The 5 key steps of building your case—from justifying investment, seeking budget, laying organizational/technological groundwork, and more
    – What peers are thinking and doing about unified commerce
    – Why unified commerce is the ideal solution for giving consumers a great omni-channel experience while avoiding the problems of systems complexity, lost sales and unhappy customers.

    This NRF report is based on comprehensive surveys of nearly 300 global business and technology leaders in the retail industry.

    Sponsored by: Demandware

  • Presented by: Internet Retailer

    This special report explores the technologies and plans e-retailers can start implementing now to make holiday 2015 merry.

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    IR Special Reports
    Date: February, 2015

    A sponsored special report on the technologies and plans e-retailers can implement to make holiday 2015 merry

    The retailers that thrived during the 2014 holiday season were ready for the challenges the season presented. Those merchants planned ahead and mapped out how they could provide the best customer experience possible across all customer touch points, while also being ready to contend with market trends and technology challenges.

    Market trends retailers faced last year included the early start of holiday sales promotions, more shopping outside of big sales days such as Cyber Monday, and the growing number of consumers browsing—and buying from—mobile sites and apps.

    This special report explores the technologies and plans e-retailers can start implementing now to make holiday 2015 merry.

    This Special Report sponsored by BigCommerce and DYN.

  • Presented by: Bigcommerce

    Use this guide to improve your ecommerce backend and create a more convenient shopping experience for consumers.

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    Free Guide
    Date: February, 2015

    In today's ecommerce world, even a 1 second site delay can result in a 7% loss in conversion, 11% fewer page views and a 16% decrease in customer satisfaction.

    Download this free Bigcommerce guide to learn:

    – How to optimize for increasing mobile traffic
    – The importance of responsive design and redirects
    – Tips and tactics for creating convenient site infrastructure and search capability that converts

    Use this guide to improve your ecommerce backend and create a more convenient shopping experience for consumers.

    Sponsored by: Bigcommerce

  • Presented by: Fathom

    Stay informed in the dynamic consumer universe and assess your competitiveness with handy checklists.

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    eBook
    Date: February, 2015

    Stay informed in the dynamic consumer universe and assess your competitiveness with handy checklists.

    Download our 12-pg. guide for:

    – Examples of how leading consumer brand manufacturers (CBMs) like Newell Rubbermaid and Deckers are boosting e-commerce.
    – Mobile and the consumer experience.
    – Conversion rate optimization and the gap in conversion rates between CBMs and the Internet Retailer Top 500 average.
    – E-commerce shopper personas.
    – Multiple checklists to assess your own e-commerce competitiveness.

    Consumer Brand Manufacturing Marketer’s Playbook

    Sponsored by: Fathom

  • Presented by: Windsor Circle

    Learn how to create automated replenishment emails and make sure your customers never run out of their favorite products.

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    eBook
    Date: February, 2015

    Learn how to create automated replenishment emails and make sure your customers never run out of their favorite products. This free guide includes step-by-step instructions for retailers with a few or many replenishable items, real world email examples, and best practices.

    Download the Replenishment Guide

    Sponsored by: Windsor Circle

  • Presented by: Saleswarp

    This white paper will discuss how tablets and barcode scanners are essential tools for receivers and pickers, and how better reporting improves performance and process in the warehouse.

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    White Paper
    Date: January, 2015

    From inbound receiving to outbound fulfillment, efficiency is the key to meeting customer demand and minimizing operating costs in the warehouse. To achieve customer satisfaction and cost-savings, retailers must invest in the tools that will allow warehouse operators to work quicker and smarter.

    This white paper will discuss how tablets and barcode scanners are essential tools for receivers and pickers, and how better reporting improves performance and process in the warehouse.

    Sponsored by: SalesWarp

  • Presented by: Avalara

    The Marketplace Fairness Act (MFA) would allow states to require businesses without a significant physical presence in a state to collect sales tax from customers.

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    Free Guide
    Date: January, 2015

    Affiliate Nexus Laws and the Online Retailer

    A federal proposal to require tax on all sales made over the Internet has garnered significant attention over the past year. The Marketplace Fairness Act (MFA) would allow states to require businesses without a significant physical presence in a state to collect sales tax from customers.

    What few understand is that existing Amazon Laws already require out-of state sellers, including Internet retailers, to collect sales tax in key states. Are you up to date on the latest state tax changes?

    Sponsored by Avalara

  • Presented by: Acquia

    In this short video series, Stephen Powers, VP and Research Director at Forrester Research, discusses ways to improve commerce metrics and exceed customer expectations.

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    Videos
    Date: January, 2015

    Improve Metrics, Drive Revenue, and Exceed Customer Expectations

    In this short video series, Stephen Powers, VP and Research Director at Forrester Research, discusses ways to improve commerce metrics and exceed customer expectations, including:

    1. Building a content first organization
    2. Developing an integrated technical strategy
    3. Creating rich and varied content

    Sponsored by Acquia

  • Presented by: Internet Retailer

    This report examines proven retention marketing strategies and ways that retailers and B2B suppliers can leverage technology to serve their customers.

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    IR Special Reports
    Date: January, 2015

    A special report on the emerging technologies e-retailers can use to connect with consumers this year

    It is costs a lot less to keep an existing customer than to acquire a new one. Yet, for many e-retailers, retention marketing has meant sending follow-up e-mails promoting their latest sale or new products, then sitting back and waiting for the customer to come to them.

    To satisfy consumers’ expectations, retailers and B2B suppliers are looking for ways to integrate their site data with data from offline channels so that product and customer information, as well as insights into customer behavior patterns and preferences, can flow freely between those systems.

    This report examines proven retention marketing strategies and ways that retailers and B2B suppliers can leverage technology to serve their customers.

    Download the full report for FREE by filling out the form to the right.

    This Special Report sponsored by WindsorCircle and Crossview.

  • Presented by: Internet Retailer

    The Mobile 500 Lite offers a look at the state of mobile commerce today, with an overview story, charts and infographics, analysis, and sample pages of retailer listings and vendors listings. Download this valuable report for free today.

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    IR Thought Leadership
    Date: December, 2014

    The Mobile 500 merchants ranked in the 2015 edition grew their combined sales 80% last year to $83.8 billion.

    Once upon a time, e-retailers may have viewed building a version of their web site for optimal viewing on a smartphone or tablet as a nice-to-have channel, perhaps a flashy marketing bone to throw at the C-suite to show they were hip to a mobile-savvy Millennial crowd. Fast-forward to today, when “nice-to-have” has been replaced by absolute necessity. Why? More than 60% of U.S. consumers’ time spent online with retailers takes place on a mobile device, according to mobile and web measurement firm comScore Inc., and that translates into huge growth potential for progressive retailers.

    Mobile sales by the world’s 500 leading retailers in mobile commerce should reach $84 billion in 2014, up 80% from $47 billion in 2013, according to the 2015 Internet Retailer Mobile 500, the only publication that annually tracks the mobile commerce leaders worldwide. The comprehensive annual guide features 53 data points on each of the 500 retailers along with analysis, charts, stories, a vast list of m-commerce vendors, and more. Now you can download the 2015 Internet Retailer Mobile 500 Lite, a FREE executive summary of the full version of the guide. The Mobile 500 Lite offers a look at the state of mobile commerce today, with an overview story, charts and infographics, analysis, and sample pages of retailer listings and vendors listings. Download this valuable report for free today.

    Compliments of NewRelic

  • Presented by: Windsor Circle

    Download this FREE case study to learn more and see how top retailers increase engagement rates up to 9x with data-driven lifecycle marketing.

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    Case Study
    Date: November, 2014

    Help your customers get the most out of their purchases and cut down on returns with automated post-purchase product education emails.

    Download this FREE case study to learn more and see how top retailers increase engagement rates up to 9x with data-driven lifecycle marketing.

    Sponsored by Windsor Circle

  • Presented by: Sailthru

    Every marketer uses discounts for a very simple reason: they work. But discounts can be highly destructive. The most sophisticated marketers are looking at how to deploy discounts strategically for long-term success, rather than simply for short-term gains.

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    White Paper
    Date: December, 2014

    Every marketer uses discounts for a very simple reason: they work. But discounts can be highly destructive. The most sophisticated marketers are looking at how to deploy discounts strategically for long-term success, rather than simply for short-term gains.

    Discover a smarter way with our free ebook, and begin to see discounts as one of your brand’s most powerful revenue generators (without destroying lifetime value)!

    Here's a look at what you'll learn:

    – The data you need
    – What to test now
    – Top performing discounts
    – Personalizing discount offers
    – Protecting your brands from perilous practices
    – Why sweepstakes are rarely a good idea

    Sponsored by Sailthru

  • Presented by: Sailthru

    To succeed in today's hyper-competitive retail market, every ecommerce brand needs an online retail playbook with proven, tested strategies. This report from Forrester is one of the most important chapters every ecommerce marketer needs to have in their toolkit.

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    White Paper
    Date: December, 2014

    To succeed in today's hyper-competitive retail market, every ecommerce brand needs an online retail playbook with proven, tested strategies. This report from Forrester is one of the most important chapters every ecommerce marketer needs to have in their toolkit.

    Based on long-standing research from leading analysts, online retailers can find the guidance they need to ensure success across three 3 key areas: organizational structure, site performance and customer experience.

    Get this Forrester report courtesy of Sailthru to learn:

    – Why organizational silos inhibit omnichannel strategies
    – Success stories on how brands align their C-suite to champion innovation
    – Insights into the crucial role of recruiting the right talent
    – How to exceed customer expectations in order to build long-term value

    Whether you're new to the online retail realm or an online retail veteran, download this report to develop or confirm your upcoming strategy for 2015!

    Sponsored by Sailthru

  • Presented by: Internet Retailer

    Each year, Internet Retailer ranks the Hot 100 e-retailing web sites, recognizing innovation in online retailing. This report features extensive data on the Hot 100 retailers who move the online retailing business to a new level.

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    IR Special Reports
    Date: December, 2014

    Each year the editors and researchers at Internet Retailer spend months evaluating and compiling a list of the most innovative, creative and effective e-retail web sites based on their experience, as well as industry experts' opinions. That work culminates in the Hot 100, which represents the world's best retail web sites.

    Download this preview edition highlighting the extensive data you get in the Hot 100, plus insights from leading solution providers to the Hot 100.

  • Presented by: Saleswarp

    This white paper explains what a robust Order Management System can do for retailers, the benefits of such a system and the critical areas retailers need to evaluate when looking into implementing an omni channel order management system.

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    White Paper
    Date: November, 2014

    9 critical components to consider when choosing an omnichannel order management system.

    For the average online retailer, the demand for a comprehensive, robust Order Management System (OMS) has never been higher. That’s because the way people shop has changed drastically—from in-store, phone, catalog, web and mobile—consumers are increasingly using a wide array of channels to buy merchandise.

    This white paper explains what a robust Order Management System can do for retailers, the benefits of such a system and the critical areas retailers need to evaluate when looking into implementing an omni channel order management system.

    Sponsored by: SalesWarp

  • Presented by: Conductor

    Digital marketers are breaking their addiction to paid ads. Earn the customers that paid media can't buy.

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    IR Thought Leadership
    Date: November, 2014

    Earn the Customers that Paid Media Can’t Buy

    Digital marketers are breaking their addiction to paid ads. They’re learning how to listen to what their customers want and really speak their language. They’re learning how to be intentional about putting the right content in front of the right customer at the right time. That’s not just SEO anymore, that’s web presence management (WPM).

    Sponsored by Conductor