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Resource Library

Items 1 to 50 of 126 total

  • Presented by: FedEx

    Find out how some key strategies the mid-tier are using to attract new customers and encourage them to buy again and again.

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    IR Thought Leadership
    IR Research Report: Success strategies of the mid-tier in e-commerce
    Date: February, 2017

    As consumers get more comfortable shopping online and via their mobile devices (eight in 10 Americans now say they’re purchasing via the web), the opportunity for growth among online retailers continues to expand. So do the challenges, as consumers are becoming increasingly demanding. They want free shipping, fast delivery, low prices, a generous return policy and a wide assortment of products.

    How can a mid-sized online retailer possibly compete with other, much larger merchants and meet such demands without going broke? This exclusive report, compiled by Internet Retailer and FedEx, shows that it’s actually the mid-tier in e-commerce, or those that bring in $25 million to $100 million a year in web sales that’s growing the fastest online at the moment.

    Find out how some key strategies the mid-tier are using to attract new customers and encourage them to buy again and again. Such areas of focus including:

    1. New ideas on product sourcing
    2. Trends in omnichannel technology 
    3. New customer acquisition channels
    4. Product content
    5. Connecting with consumers on a personal level

    Sponsored by FedEx

  • Presented by: Dynatrace

    Digital business accounts for nearly a quarter of the world's economy today, but many organizations still lack a complete view of the digital customer experience they're delivering. That lack of clarity impedes business success. In this report MIT Technology Review describes how DPM can help bridge that gap.

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    Industry Reports
    Closing the Customer-Experience Gap with Digital-Performance Management
    Date: February, 2017

    Digital business accounts for nearly a quarter of the world's economy today, but many organizations still lack a complete view of the digital customer experience they're delivering.

    That lack of clarity impedes business success. In this report MIT Technology Review describes how DPM can help bridge that gap.

    Sponsored by Dynatrace

  • Presented by: Kibo Commerce

    Stop guessing what your consumers expect when they shop across your retail channels. We surveyed nearly 3,000 consumers to dive into their expectations of retailers.

    Quick view Download Now
    Industry Reports
    The Consumer Trends Report - 2017 Edition
    Date: January, 2017

    Stop guessing what your consumers expect when they shop across your retail channels. We surveyed nearly 3,000 consumers to dive into their expectations of retailers. As you move forward with your omnichannel initiatives in 2017, be informed – Download the 2017 Consumer Trends Report to discover:

    - The ways consumers are using technology before and during visits to your store
    - The top factors that drive conversions
    - How to improve your digital experience to influence a consumer to complete their purchase

    If retail today is all about the consumer, what do they need to hit the buy button, walk into your store or recommend you to a friend? Download now to find out!

    Sponsored by Kibo

  • Presented by: Affirm

    Understand how to stand out from the competition and create long-standing relationships with new consumers.

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    Industry Reports
    3 Retail Trends To Shape Your 2017 Profitability
    Date: January, 2017

    Start this year off on the right foot by seizing every opportunity for growth and retention. Understand how to stand out from the competition and create long-standing relationships with new consumers.

    In this e-zine you’ll learn:

    - Why the mobile experience will be crucial
    - How to take advantage of the surge in online spending
    - How to beat the Amazon Effect

    2017 will be a year to focus on execution and planning, simultaneously.

    Sponsored by Affirm

  • Presented by: Extole

    Download the 2017 Referral Best Practices guide and discover the top 10 strategies to help you locate and engage your high-value customers so they spend more and stay loyal longer.

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    Free Guide
    2017 Referral Best Practices Guide
    Date: January, 2017

    Retailers need referral marketing now more than ever if they want to compete in eCommerce. Why? Because it is a key form of customer advocacy and we live in an extremely overcrowded, tech-first society where competition is fierce.

    It's not enough to just acquire new customers anymore. You need to carve out a niche and build an army of passionate advocates who are excited about your brand and keep coming back for more. However, getting those customers isn't as easy as slapping rewards together and asking your advocates to refer their friends.

    Download the 2017 Referral Best Practices guide and discover the top 10 strategies to help you locate and engage your high-value customers so they spend more and stay loyal longer.

    Sponsored by Extole

  • Presented by: UserTesting

    This whitepaper is for VPs of eCommerce, Digital Strategy Executives, and any organizational leaders who want to improve mobile’s impact on business success.

    Quick view Download Now
    White Paper
    3 strategies for increasing mobile commerce profitability
    Date: January, 2017

    Even though smartphone use continues to rise among consumers, many retail organizations share the belief that mobile doesn't convert.

    While it often appears that mobile simply underperforms, there’s more to the issue. Mobile’s contribution is complex and difficult to accurately attribute—but by discounting its importance, many retail organizations sabotage themselves. So how can companies break the cycle and succeed in mobile commerce?

    In this whitepaper, you'll learn:

    - Why investing in your internal mobile team is the key to mobile conversions
    - How to adapt to the customer’s mobile mindset to meet their needs
    - How user research can contribute to higher conversions and revenue across all channels

    This whitepaper is for VPs of eCommerce, Digital Strategy Executives, and any organizational leaders who want to improve mobile’s impact on business success.

    Sponsored by UserTesting

  • Presented by: Yottaa

    Download this eBook entitled "The New Conversion Equation: How to Engage Users in the Era of Vanishing Attention Spans" to learn how to increase your online conversions.

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    Industry Reports
    The New Conversion Equation
    Date: January, 2017

    How to Engage Users and Increase Conversions in the Era of Vanishing Attention Spans

    By accelerating their sites during the holiday shopping season, leading eCommerce brands were able to increase online revenue by 47%, overall conversions by 27% and mobile conversions by 45%.

    Download this eBook entitled "The New Conversion Equation: How to Engage Users in the Era of Vanishing Attention Spans" to learn how to increase your online conversions.

    Sponsored by Yottaa

  • Presented by: ChannelAdvisor

    In this eBook, we’ll break down the different ad formats available for "first party" sellers through Amazon Marketing Services and the most common mistakes sellers make when trying to increase visibility on Amazon.

    Quick view Download Now
    Industry Reports
    5 Mistakes to Avoid When Advertising 1P on Amazon
    Date: January, 2017

    Success on a highly competitive marketplace like Amazon is all about visibility. And visibility comes through advertising.

    In this eBook, we’ll break down the different ad formats available for "first party" sellers through Amazon Marketing Services and the most common mistakes sellers make when trying to increase visibility on Amazon.

    Sponsored by ChannelAdvisor 

  • Presented by: ROI Revolution

    This report, based on an ecommerce analysis of over $300 million in paid search clicks under our agency management, presents the data and explores the most promising ecommerce opportunities.

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    Industry Reports
    The 2017 Mobile-First Ecommerce Report
    Date: February, 2017

    Embracing the Mobile Monopoly

    With the majority of paid search visitors now coming from so-called “secondary” devices, desktop has been dethroned. 

    This report, based on an ecommerce analysis of over $300 million in paid search clicks under our agency management, presents the data and explores the most promising ecommerce opportunities. 

    Read this report to discover: 

    - Data-driven results from clients showcasing the incredible staying power of mobile advertising.
    - Successful strategies for a high converting website on mobile devices.
    - Emerging marketing channels that will incrementally grow your mobile sales.
    - Download this report now to advance your mobile footing in a post-desktop world.

    Sponsored by ROI Revolution

  • Presented by: Worldpay

    The report offers an in-depth look into the most popular global markets, providing you with key insights to maximize your business opportunity in every region and to make the most of a diverse and ever-changing payments landscape.

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    Industry Reports
    Global Payments Report
    Date: February, 2017

    The world of payments is constantly changing. Are you keeping up?

    The global eCommerce landscape is still growing in every market. There are over more than 300 payment types in the world and local consumer preference is constantly changing. Worldpay’s Global Payments Report will help you simplify the picture with the ultimate guide to navigate the world of payments.

    The report offers an in-depth look into the most popular global markets, providing you with key insights to maximize your business opportunity in every region and to make the most of a diverse and ever-changing payments landscape.

    The novelty this year is the uplift calculator. Based on Worldpay’s in-depth analysis of the global payment market, it’s a tool you can use to calculate the potential for your business, across 30 countries.

    Here are the report’s key findings:

    - The mobile wallet tipping point comes into view
    - India to challenge US in the battle of eCommerce giants
    - Millennials want flexible payment methods to control their finances
    - The payment landscape of the East and the West
    - The importance of Chinese consumers outside of China

    With industry leading insights and statistics it is your comprehensive guide to all things payments.

    Sponsored by Worldpay

  • Presented by: ChannelAdvisor

    In this fast-moving industry, you need to stay one step ahead. Let this calendar be your guide! Download the new 2017 E-Commerce Calendar (January-June) for the essential retail dates, events and tips for making the most of 2017.

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    Free Guide
    Important 2017 Dates Every Retailer Must Know
    Date: February, 2017

    In this fast-moving industry, you need to stay one step ahead. Let this calendar be your guide! Download the new 2017 E-Commerce Calendar (January-June) for the essential retail dates, events and tips for making the most of 2017.

    For each month, you'll find:

    - Timely tips
    - Important holidays and industry events
    - Ways to maximize ROI on all channels
    - And much more

    Don't get lost in the chaos of an ever-changing e-commerce landscape. Stay organized with the one e-resource you'll want to have on hand in the coming months.

    Sponsored by ChannelAdvisor

  • Presented by: eComEngine

    We recently asked 419 Amazon merchants to share their FBA inventory management best practices. In this summary report, we offer insights into how FBA merchants manage their inventory.

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    Case Study
    Study of 419 Amazon FBA Merchants
    Date: February, 2017

    We recently asked 419 Amazon merchants to share their FBA inventory management best practices. 

    In this summary report, we offer insights into how FBA merchants manage their inventory. Download this free report to learn:

    - How do sellers deal with their most frustrating FBA issues?
    - What percentage of sales are fulfilled by Amazon?
    - Are sellers planning on leveraging the FBA platform more or less?
    - What inventory secrets do FBA merchants use to grow profits?

    Download the free report.

    Sponsored by eComEngine

  • Presented by: Shippo

    Understand how customers perceive shipping, and how you stack up against competitors. In this State of Shipping survey, we asked consumers and merchants about how they perceive eCommerce shipping options.

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    Industry Reports
    Consumer and Merchant Shipping Trends: Survey Results
    Date: February, 2017

    Understand how customers perceive shipping, and how you stack up against competitors. In this State of Shipping survey, we asked consumers and merchants about how they perceive eCommerce shipping options. 

    The survey covers 4 main areas:

    - Free Shipping: 34% of consumers “will only purchase online with free shipping.”
    - Returns: 14% of merchants offer free return shipping
    - Shipping Speed:  Only 4% of consumer said they used same day delivery
    - Carrier Selection: 94% of shoppers do not care which carrier is delivering the package

    Access detailed survey results for free to make sure your shipping policies aren't hindering your business.

    Sponsored by Shippo

  • Presented by: Shopgate

    The 2017 Mobile Commerce Outlook Report is based on the results of an on-site survey delivered to leading industry professionals attending the Mobile Shopping Summit in October 2016.

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    Industry Reports
    2017 Mobile Commerce Outlook Report
    Date: February, 2017

    How did retailers adapt for mobile in 2016, and what should they be doing differently moving into the new year?

    The 2017 Mobile Commerce Outlook Report is based on the results of an on-site survey delivered to leading industry professionals attending the Mobile Shopping Summit in October 2016. According to the report, retailers still struggle to convert consumers on mobile devices, with more than half of all respondents seeing 20% or less in mobile transactions, despite a majority in mobile traffic. This research identifies opportunities for retailers to build better mobile strategies in 2017 that will lead to higher conversions and increased customer loyalty.

    Sponsored by Shopgate

  • Presented by: Internet Retailer

    A peek into how mobile technology may play out in the coming year. Virtual reality and live video via social media topped mobile's highlight reel for 2016.

    Quick view Download Now
    IR Thought Leadership
    Mobile Executive Report: Mobile Trends and the Year Ahead
    Date: December, 2016

    A peek into how mobile technology may play out in the coming year

    Virtual reality and live video via social media topped mobile's highlight reel for 2016. It brought mobile commerce to another dimension and Facebook Inc. connected its network's users in real time via two new mobile-focused features. But none of these mobile technologies matter without two things: brands willing to cross into unchartered territory with experiments that may or may not pay off and consumers willing to test out those merchant experiments. Luckily, many brands and consumers are up for trying new things.

    This report will take a deeper dive into:

    - How brands applied the latest technologies to their businesses
    - Mobile trends to look forward to in 2017

    Sponsored by Avalara

  • Presented by: Soasta

    Retailers today face enormous challenges in delivering the fast, reliable, 24x7 omni-channel experience across multiple devices that users demand — and they won’t wait around for you to get it.

    Quick view Download Now
    Industry Reports
    2016 Holiday Retail Insights Report
    Date: December, 2016

    Shoppers are everywhere and regardless of where they are and what type of device they're using, they expect consistently fast, seamless transactions. Retailers today face enormous challenges in delivering the fast, reliable, 24x7 omni-channel experience across multiple devices that users demand — and they won’t wait around for you to get it.

    This report includes new research that covers:

    – The ideal load time for peak conversions 
    – How fast shoppers expect your site to be before they'll bounce
    – What to expect in online sale growth this holiday season
    – Why meeting consumers' multi-platform demands matters more than ever
    – Why you need to think like Amazon
    – What digital downtime actually costs
    – How to meet increasing consumer demands

    Sponsored by Soasta

  • Presented by: Etail Solutions

    Choosing a platform to manage inventory and listings across multiple channels is only the beginning. Other things to consider are: how much (if any) customization will be involved, what resources will be needed to support it, and if the platform is fully integrated.

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    Free Guide
    Choosing the Right Multi-Channel Software Platform
    Date: January, 2017

    As an online retailer, you have a wide variety of options when it comes to multi-channel software platforms, which can make selecting the right one for your current and future business needs, difficult.

    Choosing a platform to manage inventory and listings across multiple channels is only the beginning. Other things to consider are: how much (if any) customization will be involved, what resources will be needed to support it, and if the platform is fully integrated.

    Here's a preview of what you will learn.

    – Who should be included in the decision-making process and why
    – Non-negotiable features your platform must have
    – Choosing between a SaaS platform and in-house platform
    – Questions to ask when vetting out potential vendors
    – Why post-implementation support can't be overlooked

    Sponsored by Etail Solutions

  • Presented by: ROI Revolution

    This concise report presents a high-level overview of four essential Facebook ad strategies for ecommerce.

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    Industry Reports
    Facebook Ads for Ecommerce
    Date: January, 2017

    Facebook ads reach a massive audience of over a billion daily active users.

    Yet, ad costs inflate and conversion rates tank when an audience isn’t actively searching for your products. Without implementing a specific ecommerce-optimized plan, your Facebook ads will significantly underperform the more intention-based ads of paid search and shopping engines.

    This concise report presents a high-level overview of four essential Facebook ad strategies for ecommerce.

    Download it today to discover...

    – How to make a remarketing audience super-responsive.
    – Why 47% of your target audience on Facebook may drop after clicking your ads.
    – The Facebook ad format that's killing it for retailers.
    – The HUGE mistake ecommerce advertisers make when targeting ads.

    Access this free report now.

    Sponsored by ROI Revolution

  • Presented by: Feedback Five

    Dealing with negative Amazon feedback? There’s good news: customers have 60 days to change their minds. By developing a proactive approach to feedback removal, you can protect your most valuable asset: your Amazon seller reputation.

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    Product Demos
    [Email Template] Remove Negative Feedback on Amazon
    Date: January, 2017

    Dealing with negative Amazon feedback?

    There’s good news: customers have 60 days to change their minds. By developing a proactive approach to feedback removal, you can protect your most valuable asset: your Amazon seller reputation.

    Download this free email template to simplify your feedback removal process. The template offers:

    – Pre-worded feedback removal email content (used by thousands of merchants)
    – Step-by-step instructions for use
    – Additional tips for managing your reputation

    Take the next step toward feedback removal. Download the template today!

    Sponsored by FeedbackFive

  • Presented by: Mirakl

    Find out how you can leverage a marketplace to capture new revenue and enhance customers' shopping experiences.

    Quick view Download Now
    White Paper
    White Paper: Retailers Must Seize the Marketplace Opportunity
    Date: December, 2016

    Marketplaces have proven to be an indispensable element in retailers' e-commerce playbooks.

    A commissioned study by Forrester Consulting found that marketplaces are likely to boost customer loyalty, increase average order values, and build trust.

    Find out how you can leverage a marketplace to capture new revenue and enhance customers' shopping experiences.

    Sponsored by Mirakl

  • Presented by: Boldchat

    This eBook shares tips to take your customer engagement strategy to the next level.

    Quick view Download Now
    eBook
    5 Ways to Boost Your Bottom Line This Holiday Season
    Date: December, 2016

    Best Practices for Increasing eCommerce Conversions By Delivering Superior Customer Engagement

    Online customers have high expectations when it comes to service and you only have one chance to get it right. Ensuring your company is ready to engage and support your online customers is critical if you hope to earn their loyalty, advocacy, and wallet share.

    This eBook shares tips to take your customer engagement strategy to the next level.

    Sponsored by Boldchat

  • Presented by: Instart Logic

    Nothing kills a sale like a sluggish website. Make sure you and your website are performing at top speed this holiday season. Request your Holiday Ready Kit and you'll receive all the tools you need to develop a comprehensive plan to ensure your website is ready for the holiday rush and beyond.

    Quick view Download Now
    Industry Reports
    2016 Web Performance Holiday Ready Kit
    Date: November, 2016

    Is Your Website Holiday Ready?

    Nothing kills a sale like a sluggish website. Make sure you and your website are performing at top speed this holiday season. Request your Holiday Ready Kit and you’ll receive:

    – A custom website optimization assessment - Ensure your website is ready for the holiday rush and beyond
    – 2017 Web and mobile optimization planning guide - All the tools you need to develop a comprehensive plan
    – Instart Logic Backpack - One place to go to for everything you need
    – Instart Logic on-the go cup - Because you’ll always be up and running
    – Instart Logic Mobile charger - The power to keep you moving ahead of business demand

  • Presented by: Internet Retailer

    Lean website help retailers get their pages in front of consumer quickly and this article looks at how 10 retailers with the fastest-loading desktop websites tend to keep their pages clear of clutter.

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    IR Special Reports
    November 2016 Special Report: Website Performance
    Date: November, 2016

    Tips to Improve Load Time and Speed

    Lean website help retailers get their pages in front of consumer quickly and this article looks at how 10 retailers with the fastest-loading desktop websites tend to keep their pages clear of clutter.  Web performance measuring firm Catchpoint Systems Inc. released its E-Commerce Web Performance Benchmark results, and all but one of the top 10 performers had page weights under 2 megabytes.

    Plus, a special look into how a natural foods online retailer accelerates speed with new technology. Thrive Market deployed a new cache service and has seen a 196% improvement in the time its web pages displayed for first-time visitors.

    Read about what these companies are doing and download this report.

    Sponsored by InstartLogic

  • Presented by: FedEx

    Find out how merchants will deliver the good on time and in a way that has consumers wanting to come back for more.

    Quick view Download Now
    IR Thought Leadership
    Research Report: The Final Holiday Push
    Date: November, 2016

    How online retailers are adjusting their shipping, marketing and technology strategies to capture last-minute holiday sales.

    After months of preparation, the all-important holiday season is officially upon us. There's still time, however, to make last-minute tweaks to your marketing, shipping and technology strategies to be sure you're best positioned to take advantage of the roughly 15% to 20% increase in online sales projected for the 2016 holiday season.

    This exclusive study conducted by Internet Retailer and FedEx reveals some key strategies that top online retailers are implementing this year to meet consumers' growing expectations when it comes to fast and free shipping—strategies that give consumers what they want but don’t break the bank.

    Our research shows that orders will come stronger and later in the cycle than ever. Find out how merchants will deliver the good on time and in a way that has consumers wanting to come back for more.

    Sponsored by FedEx

  • Presented by: Appen

    In this whitepaper you will learn about the five top search engine issues that could be hurting your sales, and how you can improve your on-site search to boost your conversion rate.

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    Industry Reports
    5 Overlooked Search Engine Issues That Steal Your Sales
    Date: November, 2016

    According to online retail consultant Screen Pages, ecommerce website visitors who use search complete purchases at a rate of 4.63% versus the websites' average of 2.77%. That's a rate of 1.8 times higher for people using search. Do you know how well your on-site search is performing?

    In this whitepaper you will learn about the five top search engine issues that could be hurting your sales, and how you can improve your on-site search to boost your conversion rate.

    Sponsored by Appen

  • Presented by: Visual IQ

    See why Gartner’s market guide for attribution and marketing mix modeling recognizes Visual IQ capabilities.

    Quick view Download Now
    Free Guide
    Market Guide for Attribution & Marketing Mix Modeling
    Date: November, 2016

    See why Gartner’s market guide for attribution and marketing mix modeling recognizes Visual IQ capabilities

    Marketing leaders turn to attribution and marketing mix modeling providers to help them understand the impact of their marketing efforts and media investments. Use this guide to navigate the different providers in this complex and fast-moving analytics category. To gain immediate, complimentary access to this invaluable report, complete the form on the right and click the "Submit" button.

    Sponsored by Visual IQ

  • Presented by: Bronto

    Let's take a look at a case study on browse recovery in action, critical decisions you must make to implement a browse recovery program and pitfalls to avoid to get this moneymaker up and running.

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    Industry Reports
    The Definitive Guide to Browse Recovery
    Date: November, 2016

    Think of how many shoppers don't make it all the way to the cart. What are you doing to reach them and nurture them along to a purchase? When consumers abandon a website without carting products, they leave about halfway through the purchase funnel. Automated browse recovery messages can help move these shoppers further along, and because the messages are targeted, they produce higher metrics than your standard promotional messages. Building a browse recovery program can add automated oomph to your standard email program.

    Let's take a look at a case study on browse recovery in action, critical decisions you must make to implement a browse recovery program and pitfalls to avoid to get this moneymaker up and running.

    Sponsored by Bronto

  • Presented by: Internet Retailer

    In this sponsored special report, executives from BigCommerce and Echidna detail how cloud-based technology is providing retailers with new capabilities.

    Quick view Download Now
    IR Special Reports
    November 2016 Special Report: Cloud-Based Technology
    Date: November, 2016

    In this sponsored special report, executives from BigCommerce and Echidna detail how cloud-based technology is providing retailers with new capabilities.

    Cloud-based technology is more robust, powerful and flexible than ever. Today’s software-as-a-service e-commerce platforms—those that are hosted online and accessed by users via the web—offer a full suite of customizable features retailers can use to create unique, feature-rich websites, as opposed to the cookie-cutter websites that were synonymous with them just a few years ago.

    At the same time, cloud-based software and service providers are making it easier for retailers to connect applications they already use, such as shipping solutions and inventory management software, to their website and share data among them in real time. Connecting an inventory management system to the e-commerce platform through an application programming interface allows a retailer to display up-to-date inventory availability to customers on the website, and automatically update inventory counts in the inventory management system after each online purchase.

    This month’s special report details how cloud-based technology is providing retailers with newfound capabilities.

  • Presented by: ROI Revolution

    Buy Box losers share in the depressing community of "other sellers" picking up the scraps. That's not you, so make sure Amazon knows it.

    Quick view Download Now
    Industry Reports
    Amazon Buy Box
    Date: November, 2016

    Claim Your Share of the 90% Amazon Advantage

    With 90% of all seller revenue flowing from Buy Box sales, Amazon's secret algorithm causes much anxiety amongst sellers.

    Buy Box losers share in the depressing community of "other sellers" picking up the scraps. That's not you, so make sure Amazon knows it.

    The hard-fought knowledge in this report cuts through the confusion to uncover the true levers of Amazon Marketplace success.

    After reading this report, you will:

    • Understand the neglected factors of Buy Box success.
    • Discover tactics to optimize your listings and skyrocket your Seller Rating.
    • Uncover the underutilized Buy Box strategy to gain traction on new listings.

    Release the restraints holding back your Buy Box success. Download the report today!

  • Presented by: Internet Retailer

    A special report, from the editors of Internet Retailer, on what retailers work on to better transfer data risk and how to best prioritize online security.

    Quick view Download Now
    IR Special Reports
    October 2016 Special Report: Data Security
    Date: October, 2016

    A special report, from the editors of Internet Retailer, on what retailers work on to better transfer data risk and how to best prioritize online security

    Criminal activity is something every e-retailer faces at one time or another. Criminals come in many forms—the anonymous hacker trying to slip code into a site to steal data, the shopper who uses a stolen credit card to shop—and online retailers have to be constantly on guard to stop them.

    E-retailers are now implementing security and fraud prevention systems that put the onus on vendors to protect transactions and taking a closer look at how they defend their most valued data assets.

    Sponsored by SiteLock

  • Presented by: Pixlee

    This webinar will evaluate who's winning (and losing) thus far in 2016's holiday marketing. We will unpack which fashion and apparel brands were the most successful and what marketing trends were front and center this year.

    Quick view Register
    Webinar
    The Biggest Winners (and Losers) of Black Friday and Cyber Monday 2016
    Date: November, 2016

    This webinar will evaluate who's winning (and losing) thus far in 2016's holiday marketing. We will unpack which fashion and apparel brands were the most successful and what marketing trends were front and center this year.

    Learn how your brand can:
    – Tap into the latest eCommerce marketing technologies & trends
    – Identify successful marketing tactics for your own holiday marketing
    – Find out which brands were the biggest winners & losers of the 2016 holiday promotion season

    Sponsored by Pixlee

  • Presented by: Visual IQ

    One doesn't need to look further than the recent reports published by Gartner and Forrester Research (both available on our website) to find examples of competing perspectives that leave the industry confused.

    Quick view Download Now
    Industry Reports
    Confused by the complicated world of marketing attribution?
    Date: October, 2016

    Read this primer on differing analyst perspectives and what you need to know to make informed choices

    After more than a decade since the first marketing attribution offering appeared in the marketplace, advertisers, analysts and vendors can’t seem to agree on a common definition. Some of the confusion may be due to the complexity of the subject matter or, if you’re a conspiracy theorist, the result of deep rooted agendas set by those involved in media buying/planning with millions of dollars at stake.

    Whatever the cause, the industry is more confused today than ever before. One doesn’t need to look further than the recent reports published by Gartner and Forrester Research (both available on our website) to find examples of competing perspectives that leave the industry confused.

    Untangling Attribution’s Web of Confusion: A Primer for Marketers shines a light on Forrester’s perspective that the marketing measurement and optimization industry has morphed into a new category called Unified Marketing Impact Analytics (UMIA) that combines significant strategic consulting services with software, and Gartner’s view that multi-touch, algorithmic attribution and marketing mix modeling are still two very distinct disciplines that though integrated, rely first and foremost on software. In an effort to eliminate this confusion, Visual IQ has provided additional details to cut through the hype, expose the pros and cons of the different attribution approaches available, and take one step closer to defining attribution for the industry.

    Sponsored by Visual IQ

  • Presented by: Soasta

    Knowing when your seasonal peaks happen enable you to plan for them. However, anyone who’s been through a seasonal traffic spike knows that being prepared is not as easy as it might seem. That’s why we created this guide to share hard-won performance testing wisdom.

    Quick view Download Now
    Industry Reports
    Industry Report: Strategies for Seasonal Readiness
    Date: October, 2016

    Seasonal traffic doesn't necessarily mean holiday traffic.

    No one is ready for the holiday music that starts playing in stores in early October. No one, that is, except the businesses that make a big part of their revenue from seasonal sales. For businesses that rely on e-commerce, it’s never too early to start planning for the additional traffic.

    Seasonal traffic doesn’t necessarily mean holiday traffic. For some companies, the start of the academic semester or summer travel season might trigger a traffic spike. For some, it may be a monthly or daily deal. But for many, particularly in Europe and North America, the winter holidays represent critical periods in which a large percentage of revenue arrives in a relatively short timeframe.

    Knowing when your seasonal peaks happen enable you to plan for them. However, anyone who’s been through a seasonal traffic spike knows that being prepared is not as easy as it might seem. That’s why we created this guide to share hard-won performance testing wisdom.

    Sponsored by Soasta

  • Presented by: Kibo

    Download this study to gain insight into fellow retailers’ business strategies in adopting these omnichannel technologies and their attitudes about consumers and industry trends.

    Quick view Download Now
    Industry Reports
    New Report: The In-Store and Online Gap
    Date: October, 2016

    In-Store Meets Online: Unifying the Retail Customer Experience

    Retailers are struggling to bridge the online and in-store gap and really unify customer experience. In fact, nearly half of retailers surveyed claim their technology won’t support omnichannel retail functions such as ship-from-store, in-store pickup and save-the-sale.

    Download this study to gain insight into fellow retailers’ business strategies in adopting these omnichannel technologies and their attitudes about consumers and industry trends.

    Sponsored by Kibo

  • Presented by: UPS

    See key insights from the UPS Pulse of the Online Shopper™ study into understanding and serving the two kinds of online shoppers—those whose main concern is price, and those driven by a fast delivery time.

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    Infographic
    How to satisfy today's time-sensitive and price-sensitive shoppers
    Date: October, 2016

    See key insights from the UPS Pulse of the Online Shopper™ study into understanding and serving the two kinds of online shoppers—those whose main concern is price, and those driven by a fast delivery time.

  • Presented by: Instart Logic

    Download the 2017 Ready Website Performance Success kit to receive access to valuable tools which can help you make sure your web and mobile apps are performing at top speed.

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    Free Guide
    2017 Ready Website Performance Success Kit
    Date: October, 2016

    If 2016 has shown us anything, it’s that customer transactions are shifting away from brick-and-mortar and increasing online. And nothing kills an online sale like a sluggish website.

    Make sure your web and mobile apps are performing at top speed. Download the 2017 Ready Website Performance Success kit to receive access to these valuable tools:

    On-demand Training
    – Making the Leap to Digital Disruptor webinar with Forrester Research
    – Develop Your Digital Experience Playbook webinar with Forrester Research

    eBooks, White Papers, and Reports
    – Reduce User Abandonment - eBook
    – A Practical Guide to Measuring Web Performance - White Paper
    – Smartvision for Image Optimization - White Paper

    Case Studies
    – The Washington Post Turbo Charges Digital Experience
    – Office Depot Sees Performance Increase and Conversion Rate Climb

    Sponsored by Instart Logic

  • Presented by: Soasta

    This ebook's case studies demonstrate how Walmart, Staples.com, Mozilla, and other organizations significantly improved conversion rates through simple upgrades. Find out why happy customers return, while frustrated users can send your metrics-and your domain-into a tailspin.

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    Industry Reports
    Industry Report: Time is Money
    Date: October, 2016

    Time is Money: The Business Value of Web Performance

    Drawing upon her many years of web performance research, author Tammy Everts uses case studies and other data to explain how web page speed and availability affect a host of business metrics.

    This ebook's case studies demonstrate how Walmart, Staples.com, Mozilla, and other organizations significantly improved conversion rates through simple upgrades. Find out why happy customers return, while frustrated users can send your metrics-and your domain-into a tailspin.

    This ebook will cover:
    • What happens neurologically when users encounter slow or interrupted processes
    • How page speed affects metrics in retail and other industries, from media sites to SaaS providers
    • Why internal applications are often slower than consumer apps, and how this hurts employee morale and productivity
    • Common performance problems and the various technologies created to fight them
    • How to pioneer new metrics, and create an organizational culture of performance

    Sponsored by Soasta

  • Presented by: Internet Retailer

    This report digs into Amazon’s business and the sales strategies e-retailers are using to carve out and defend their competitive niche.

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    IR Thought Leadership
    IR Executive Report: How to Sell Against Amazon
    Date: October, 2016

    Online merchants of all sizes and backgrounds are finding ways to compete with Amazon.

    Amazon’s vast selection, fulfillment structure and, most importantly, Prime membership program are making it possible for Amazon to put more distance between itself and its competitors. So how is an e-retailer that isn’t Amazon supposed to compete?

    This report digs into Amazon’s business and the sales strategies e-retailers are using to carve out and defend their competitive niche. Some want nothing to do with Amazon, while others are finding a way to simultaneously work with e-retailing’s leader and compete with it.

    Download this 16-page report, compliments of our sponsors: Kibo, Lightspeed, Signal

  • Presented by: Internet Retailer

    In Internet Retailer's second annual digital marketing survey, the results of which are included in this special report, we examine how online retailers are adapting to the rapidly evolving digital marketing landscape.

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    IR Thought Leadership
    IR Executive Report: Getting Personal
    Date: October, 2016

    Retailers' digital marketing budgets are soaring. Here's where that money is going.

    In Internet Retailer's second annual digital marketing survey, the results of which are included in this special report, we examine how online retailers are adapting to the rapidly evolving digital marketing landscape. In particular, we report on how retailers' budgets are changing, as well as where and how they're spending those dollars.

    While it is easy to get caught up in the "next big thing," it's worth noting that for all the attention paid to flashy channels and techniques like social media and programmatic ad buying, retailers report that no channel produces a better return on their investment than email.

    Download this 14-page report, compliments of our sponsors: Curalate, Extole

  • Presented by: Radial

    Download the 2016 Holiday Outlook Report for valuable insight on how to meet holiday shoppers' rising expectations, win more customers, and boost profits during the critical peak season.

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    Industry Reports
    2016 Holiday Shopping Expectations
    Date: September, 2016

    New Consumer Study Shows Bar Set High for Retailers This Holiday Season

    Radial and CFI Group recently teamed up to study consumers' expectations for this year's holiday season, and the results are in! Download the 2016 Holiday Outlook Report for valuable insight on how to meet holiday shoppers' rising expectations, win more customers, and boost profits during the critical peak season.

    Sponsored by Radial

  • Presented by: Episerver

    This digital commerce guide looks at the four mains stages of the customer lifecycle: attract, engage, convert and care.

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    Free Guide
    A Guide to Mastering Ecommerce Optimization
    Date: October, 2016

    Many companies don't give proper attention to the entire path to purchase because it seems too complex and time consuming. The truth is that this kind of optimization does take some work – but with the right processes and tools it can quickly lead to incredible results.

    This digital commerce guide looks at the four mains stages of the customer lifecycle: attract, engage, convert and care.

    The Episerver commerce platform was developed to help you succeed at each stage of the customer journey.

    Using this guide, you will learn how to:
    • Provide smart navigation tools
    • Personalize on-site content
    • Improve the impact of promotions
    • Drive optimization through data
    • Remove barriers to purchase in your checkout

    Sponsored by Episerver

  • Presented by: Uptrends

    When delivering the best website experience, slow and steady page-load times just won’t do. Try Uptrends for 30-days free. With Uptrends, you get a rich suite of website monitoring tools.

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    Free Guide
    Monitor your Website's Uptime and Performance
    Date: October, 2016

    When delivering the best website experience, slow and steady page-load times just won’t do. Try Uptrends for 30-days free. With Uptrends, you get a rich suite of website monitoring tools.

    – Test your site from over 150 worldwide locations.
    – Test your website and transactions using real browsers, mobile and desktop user agents, and bandwidth throttling.
    – Error-free alerting via email, text, phone, integrations with Slack and PagerDuty, or interact using our API. Use escalations to get the message to the right team members in the right way.
    Get data in a convenient, detailed waterfall report.
    – Download your data or schedule regular reports.

    Start your free trial today! No commitment and no credit card required.

    Sponsored by Uptrends

  • Presented by: ROI Revolution

    In this report, you’ll learn four key strategies to improving the SEO of your listings while gaining a better understanding of the approaches that work and those that fail to produce.

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    Industry Reports
    Selling on Amazon: 4 SEO Success Strategies
    Date: October, 2016

    Ineffective SEO can spell doom for your Marketplace campaigns. With over 107 billion dollars in net revenue last year, Amazon is a gold mine for seller success...if you know how to utilize it properly.

    In this report, you’ll learn four key strategies to improving the SEO of your listings while gaining a better understanding of the approaches that work and those that fail to produce.

    You'll learn:

    – Why keywords are essential to your product listing titles and how to optimize them.
    – How to maximize the value of your descriptions with useful, relevant product information.
    – The hidden secrets to utilizing search term fields for a boost in organic rankings.
    – The most influential selling points that will best mirror your key product features.

    Download this strategy report now to revitalize your Marketplace SEO.

    Sponsored by ROI Revolution

  • Presented by: Windsor Circle

    This survey report explores the key trends, challenges and opportunities reported by hundreds of e-commerce marketers and executives during the summer of 2016 and will provide valuable advice as to how you too can take advantage of the power of predictive marketing.

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    Industry Reports
    2016 Predictive Marketing Report
    Date: September, 2016

    Every retailer wishes for the crystal-ball ability to predict where the next purchase will come from.

    Once the domain of only the biggest players, new technology is making predictive marketing attainable for small and medium retailers, giving them revenue-boosting insight into customer buying habits.

    This survey report explores the key trends, challenges and opportunities reported by hundreds of e-commerce marketers and executives during the summer of 2016 and will provide valuable advice as to how you too can take advantage of the power of predictive marketing.

    Sponsored by Windsor Circle

  • Presented by: Radial

    This report will explain why achieving a successful omnichannel operation is so difficult, as well as how retailers are responding to the obstacles and strategies that lead to success.

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    Industry Reports
    Making Omnichannel Work
    Date: September, 2016

    Key strategies for mastering omnichannel retailing and ensuring holiday season success

    Can stores survive? Store-based retailers are counting on an omnichannel strategy to fight back against online-only rivals, and while many of them are now a few years into implementation  only a few of them are getting it right.

    This report will explain why achieving a successful omnichannel operation is so difficult, as well as how retailers are responding to the obstacles and strategies that lead to success.

    Readers will explore these challenges:
    – Handling orders and inventory across multiple locations and channels
    – Fulfilling orders effectively and profitably in this increasingly complex, "always-on" environment
    – Providing the service customers want regardless of how they shop
    – Managing new fraud and security issues posed by an omnichannel world

    Sponsored by Radial

  • Presented by: HookLogic

    The report will help both marketers and retailers adapt their tactics by both product category and shopper type for the most efficient campaigns. This is the third edition of the most popular research conducted annually by HookLogic.

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    Industry Reports
    Browsing & Buying Behavior by Category: 2016
    Date: September, 2016

    NEW Shopper Research: Turning Browsers into Buyers

    New Shopper Research from HookLogic reveals the changing nature of the online purchase process. The exclusive data in this report comes the world's largest ecommerce media exchange, along with the results of the third annual Online Shopper study.

    The report will help both marketers and retailers adapt their tactics by both product category and shopper type for the most efficient campaigns. This is the third edition of the most popular research conducted annually by HookLogic.

    Sponsored by HookLogic

  • Presented by: Internet Retailer

    How retailers are leveraging technology and systems to meet the needs of omnichannel shoppers.

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    IR Special Reports
    September 2016 Special Report: Omnichannel Strategies
    Date: September, 2016

    A special report, from the editors of Internet Retailer, on how retailers are leveraging technology and systems to meet the needs of omnichannel shoppers.

    Consumers don’t think in terms of channels. They expect the same experience, regardless of whether they’re shopping on a retailer’s e-commerce site, app or in a store.

    That requires retailers to rethink they operate, which can be challenging. For instance, rather than use separate systems for their online and offline operations, they need to align their inventory across their entire supply chain. After all, the last thing a retailer wants is to have to tell a consumer an item she wants is unavailable when one of its stores has the item in stock.

    Omnichannel retailers also have to think more holistically about their customers, which may require technology that allows them to link their in-store systems with their online, mobile and social media presences. Doing so gives the retailer a better understanding of who its customers are and how they interact with the merchant.

    This Special Report sponsored by: Deposco, Vargo, NetSuite, Lightspeed, and Pragiti.

  • Presented by: Windsor Circle

    We've put together a list of all of our holiday marketing resources to make your life a little easier this holiday season.

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    Product Demos
    2016 Holiday Resources
    Date: September, 2016

    Put Your Best Foot Forward This Holiday

    For retailers, the holidays start in September (planning) and run through January (after holiday sale). We've put together a list of all of our holiday marketing resources to make your life a little easier this holiday season. From eBooks to webinars, blog articles, and more, this is your one stop shop for all things holiday. We're writing new content on a weekly basis, so make sure to check out our live blog feed. 

    Sponsored by Windsor Circle

  • Presented by: Bronto

    See how you stack up against your ecommerce marketing colleagues and competitors.

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    Industry Reports
    2016 Bronto Commerce Marketing Report
    Date: August, 2016

    See how you stack up against your ecommerce marketing colleagues and competitors

    You know there are other things you could probably be doing to make your commerce marketing program more successful. So you ask yourself, "Is our commerce marketing program growing in sophistication at the pace it should? Are we missing an opportunity to increase revenue?"

    To help answer these questions, Bronto Software undertook a study of our customers.

    Approximately 300 commerce marketers shared their practices with us so that we can give you a glimpse of the current state of commerce marketing.

    Sponsored by Bronto

  • Presented by: Avalara

    In this whitepaper, we’ll look at the top 4 compliance challenges that can become particularly complex not just during peak retail days like Black Friday and Cyber Monday, but also in the months before, when all the hard work of preparation gets done.

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    White Paper
    Checklist for holiday tax compliance
    Date: August, 2016

    Are you prepared for the holidays?

    Long before the holiday lights and seasonal music make their appearance in stores, retailers are preparing for the most wonderful (and busiest) time of the year. For ecommerce businesses, sales tax compliance is a tricky area to get right — especially when you're juggling the biggest shopping days of the year.

    In this whitepaper, we’ll look at the top 4 compliance challenges that can become particularly complex not just during peak retail days like Black Friday and Cyber Monday, but also in the months before, when all the hard work of preparation gets done:

    – Holiday Problem #1: Downtime and outages
    – Holiday Problem #2: New nexus rules
    – Holiday Problem #3: Rate and taxability changes
    – Holiday Problem #4: Filing returns on time

    In addition, we’ve compiled a Holiday Readiness Checklist. Get it now by filling out the form on the right, and check it twice before the holiday season begins, and you’ll be on the fast track to the state tax auditor’s “nice” list.

    Sponsored by Avalara