A second wave of attacks began midday Friday after much of the eastern United States was affected in the morning. Sites affected included Etsy, ...
Customer Experience Diagnostics: Deliver Actionable Customer Insights
A strong consensus is emerging around the importance of customer experience (CX). Executives across industries are investing unprecedented sums of money into Voice of Customer (VoC) programs that are designed to improve CX consistency. This white paper discusses the role that real-time CX diagnostics play in providing unique visibility to CX and empowering teams to engage with customers to take action to reduce CX inconsistencies – while complementing the role of traditional, evaluative CX tracking.
Sponsored by OpinionLab