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Resource Library

Resource Library

Items 1 to 50 of 104 total

  • Presented by: Internet Retailer

    Lean website help retailers get their pages in front of consumer quickly and this article looks at how 10 retailers with the fastest-loading desktop websites tend to keep their pages clear of clutter.

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    IR Special Reports
    November 2016 Special Report: Website Performance
    Date: November, 2016

    Tips to Improve Load Time and Speed

    Lean website help retailers get their pages in front of consumer quickly and this article looks at how 10 retailers with the fastest-loading desktop websites tend to keep their pages clear of clutter.  Web performance measuring firm Catchpoint Systems Inc. released its E-Commerce Web Performance Benchmark results, and all but one of the top 10 performers had page weights under 2 megabytes.

    Plus, a special look into how a natural foods online retailer accelerates speed with new technology. Thrive Market deployed a new cache service and has seen a 196% improvement in the time its web pages displayed for first-time visitors.

    Read about what these companies are doing and download this report.

    Sponsored by InstartLogic

  • Presented by: FedEx

    Find out how merchants will deliver the good on time and in a way that has consumers wanting to come back for more.

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    IR Thought Leadership
    Research Report: The Final Holiday Push
    Date: November, 2016

    How online retailers are adjusting their shipping, marketing and technology strategies to capture last-minute holiday sales.

    After months of preparation, the all-important holiday season is officially upon us. There's still time, however, to make last-minute tweaks to your marketing, shipping and technology strategies to be sure you're best positioned to take advantage of the roughly 15% to 20% increase in online sales projected for the 2016 holiday season.

    This exclusive study conducted by Internet Retailer and FedEx reveals some key strategies that top online retailers are implementing this year to meet consumers' growing expectations when it comes to fast and free shipping—strategies that give consumers what they want but don’t break the bank.

    Our research shows that orders will come stronger and later in the cycle than ever. Find out how merchants will deliver the good on time and in a way that has consumers wanting to come back for more.

    Sponsored by FedEx

  • Presented by: Appen

    In this whitepaper you will learn about the five top search engine issues that could be hurting your sales, and how you can improve your on-site search to boost your conversion rate.

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    Industry Reports
    5 Overlooked Search Engine Issues That Steal Your Sales
    Date: November, 2016

    According to online retail consultant Screen Pages, ecommerce website visitors who use search complete purchases at a rate of 4.63% versus the websites' average of 2.77%. That's a rate of 1.8 times higher for people using search. Do you know how well your on-site search is performing?

    In this whitepaper you will learn about the five top search engine issues that could be hurting your sales, and how you can improve your on-site search to boost your conversion rate.

    Sponsored by Appen

  • Presented by: Visual IQ

    See why Gartner’s market guide for attribution and marketing mix modeling recognizes Visual IQ capabilities.

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    Free Guide
    Market Guide for Attribution & Marketing Mix Modeling
    Date: November, 2016

    See why Gartner’s market guide for attribution and marketing mix modeling recognizes Visual IQ capabilities

    Marketing leaders turn to attribution and marketing mix modeling providers to help them understand the impact of their marketing efforts and media investments. Use this guide to navigate the different providers in this complex and fast-moving analytics category. To gain immediate, complimentary access to this invaluable report, complete the form on the right and click the "Submit" button.

    Sponsored by Visual IQ

  • Presented by: Bronto

    Let's take a look at a case study on browse recovery in action, critical decisions you must make to implement a browse recovery program and pitfalls to avoid to get this moneymaker up and running.

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    Industry Reports
    The Definitive Guide to Browse Recovery
    Date: November, 2016

    Think of how many shoppers don't make it all the way to the cart. What are you doing to reach them and nurture them along to a purchase? When consumers abandon a website without carting products, they leave about halfway through the purchase funnel. Automated browse recovery messages can help move these shoppers further along, and because the messages are targeted, they produce higher metrics than your standard promotional messages. Building a browse recovery program can add automated oomph to your standard email program.

    Let's take a look at a case study on browse recovery in action, critical decisions you must make to implement a browse recovery program and pitfalls to avoid to get this moneymaker up and running.

    Sponsored by Bronto

  • Presented by: Internet Retailer

    In this sponsored special report, executives from BigCommerce and Echidna detail how cloud-based technology is providing retailers with new capabilities.

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    IR Special Reports
    November 2016 Special Report: Cloud-Based Technology
    Date: November, 2016

    In this sponsored special report, executives from BigCommerce and Echidna detail how cloud-based technology is providing retailers with new capabilities.

    Cloud-based technology is more robust, powerful and flexible than ever. Today’s software-as-a-service e-commerce platforms—those that are hosted online and accessed by users via the web—offer a full suite of customizable features retailers can use to create unique, feature-rich websites, as opposed to the cookie-cutter websites that were synonymous with them just a few years ago.

    At the same time, cloud-based software and service providers are making it easier for retailers to connect applications they already use, such as shipping solutions and inventory management software, to their website and share data among them in real time. Connecting an inventory management system to the e-commerce platform through an application programming interface allows a retailer to display up-to-date inventory availability to customers on the website, and automatically update inventory counts in the inventory management system after each online purchase.

    This month’s special report details how cloud-based technology is providing retailers with newfound capabilities.

  • Presented by: ROI Revolution

    Buy Box losers share in the depressing community of "other sellers" picking up the scraps. That's not you, so make sure Amazon knows it.

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    Industry Reports
    Amazon Buy Box
    Date: November, 2016

    Claim Your Share of the 90% Amazon Advantage

    With 90% of all seller revenue flowing from Buy Box sales, Amazon's secret algorithm causes much anxiety amongst sellers.

    Buy Box losers share in the depressing community of "other sellers" picking up the scraps. That's not you, so make sure Amazon knows it.

    The hard-fought knowledge in this report cuts through the confusion to uncover the true levers of Amazon Marketplace success.

    After reading this report, you will:

    • Understand the neglected factors of Buy Box success.
    • Discover tactics to optimize your listings and skyrocket your Seller Rating.
    • Uncover the underutilized Buy Box strategy to gain traction on new listings.

    Release the restraints holding back your Buy Box success. Download the report today!

  • Presented by: Internet Retailer

    A special report, from the editors of Internet Retailer, on what retailers work on to better transfer data risk and how to best prioritize online security.

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    IR Special Reports
    October 2016 Special Report: Data Security
    Date: October, 2016

    A special report, from the editors of Internet Retailer, on what retailers work on to better transfer data risk and how to best prioritize online security

    Criminal activity is something every e-retailer faces at one time or another. Criminals come in many forms—the anonymous hacker trying to slip code into a site to steal data, the shopper who uses a stolen credit card to shop—and online retailers have to be constantly on guard to stop them.

    E-retailers are now implementing security and fraud prevention systems that put the onus on vendors to protect transactions and taking a closer look at how they defend their most valued data assets.

    Sponsored by SiteLock

  • Presented by: Pixlee

    This webinar will evaluate who's winning (and losing) thus far in 2016's holiday marketing. We will unpack which fashion and apparel brands were the most successful and what marketing trends were front and center this year.

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    Webinar
    The Biggest Winners (and Losers) of Black Friday and Cyber Monday 2016
    Date: November, 2016

    This webinar will evaluate who's winning (and losing) thus far in 2016's holiday marketing. We will unpack which fashion and apparel brands were the most successful and what marketing trends were front and center this year.

    Learn how your brand can:
    – Tap into the latest eCommerce marketing technologies & trends
    – Identify successful marketing tactics for your own holiday marketing
    – Find out which brands were the biggest winners & losers of the 2016 holiday promotion season

    Sponsored by Pixlee

  • Presented by: Visual IQ

    One doesn't need to look further than the recent reports published by Gartner and Forrester Research (both available on our website) to find examples of competing perspectives that leave the industry confused.

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    Industry Reports
    Confused by the complicated world of marketing attribution?
    Date: October, 2016

    Read this primer on differing analyst perspectives and what you need to know to make informed choices

    After more than a decade since the first marketing attribution offering appeared in the marketplace, advertisers, analysts and vendors can’t seem to agree on a common definition. Some of the confusion may be due to the complexity of the subject matter or, if you’re a conspiracy theorist, the result of deep rooted agendas set by those involved in media buying/planning with millions of dollars at stake.

    Whatever the cause, the industry is more confused today than ever before. One doesn’t need to look further than the recent reports published by Gartner and Forrester Research (both available on our website) to find examples of competing perspectives that leave the industry confused.

    Untangling Attribution’s Web of Confusion: A Primer for Marketers shines a light on Forrester’s perspective that the marketing measurement and optimization industry has morphed into a new category called Unified Marketing Impact Analytics (UMIA) that combines significant strategic consulting services with software, and Gartner’s view that multi-touch, algorithmic attribution and marketing mix modeling are still two very distinct disciplines that though integrated, rely first and foremost on software. In an effort to eliminate this confusion, Visual IQ has provided additional details to cut through the hype, expose the pros and cons of the different attribution approaches available, and take one step closer to defining attribution for the industry.

    Sponsored by Visual IQ

  • Presented by: Soasta

    Knowing when your seasonal peaks happen enable you to plan for them. However, anyone who’s been through a seasonal traffic spike knows that being prepared is not as easy as it might seem. That’s why we created this guide to share hard-won performance testing wisdom.

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    Industry Reports
    Industry Report: Strategies for Seasonal Readiness
    Date: October, 2016

    Seasonal traffic doesn't necessarily mean holiday traffic.

    No one is ready for the holiday music that starts playing in stores in early October. No one, that is, except the businesses that make a big part of their revenue from seasonal sales. For businesses that rely on e-commerce, it’s never too early to start planning for the additional traffic.

    Seasonal traffic doesn’t necessarily mean holiday traffic. For some companies, the start of the academic semester or summer travel season might trigger a traffic spike. For some, it may be a monthly or daily deal. But for many, particularly in Europe and North America, the winter holidays represent critical periods in which a large percentage of revenue arrives in a relatively short timeframe.

    Knowing when your seasonal peaks happen enable you to plan for them. However, anyone who’s been through a seasonal traffic spike knows that being prepared is not as easy as it might seem. That’s why we created this guide to share hard-won performance testing wisdom.

    Sponsored by Soasta

  • Presented by: Kibo

    Download this study to gain insight into fellow retailers’ business strategies in adopting these omnichannel technologies and their attitudes about consumers and industry trends.

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    Industry Reports
    New Report: The In-Store and Online Gap
    Date: October, 2016

    In-Store Meets Online: Unifying the Retail Customer Experience

    Retailers are struggling to bridge the online and in-store gap and really unify customer experience. In fact, nearly half of retailers surveyed claim their technology won’t support omnichannel retail functions such as ship-from-store, in-store pickup and save-the-sale.

    Download this study to gain insight into fellow retailers’ business strategies in adopting these omnichannel technologies and their attitudes about consumers and industry trends.

    Sponsored by Kibo

  • Presented by: UPS

    See key insights from the UPS Pulse of the Online Shopper™ study into understanding and serving the two kinds of online shoppers—those whose main concern is price, and those driven by a fast delivery time.

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    Infographic
    How to satisfy today's time-sensitive and price-sensitive shoppers
    Date: October, 2016

    See key insights from the UPS Pulse of the Online Shopper™ study into understanding and serving the two kinds of online shoppers—those whose main concern is price, and those driven by a fast delivery time.

  • Presented by: Instart Logic

    Download the 2017 Ready Website Performance Success kit to receive access to valuable tools which can help you make sure your web and mobile apps are performing at top speed.

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    Free Guide
    2017 Ready Website Performance Success Kit
    Date: October, 2016

    If 2016 has shown us anything, it’s that customer transactions are shifting away from brick-and-mortar and increasing online. And nothing kills an online sale like a sluggish website.

    Make sure your web and mobile apps are performing at top speed. Download the 2017 Ready Website Performance Success kit to receive access to these valuable tools:

    On-demand Training
    – Making the Leap to Digital Disruptor webinar with Forrester Research
    – Develop Your Digital Experience Playbook webinar with Forrester Research

    eBooks, White Papers, and Reports
    – Reduce User Abandonment - eBook
    – A Practical Guide to Measuring Web Performance - White Paper
    – Smartvision for Image Optimization - White Paper

    Case Studies
    – The Washington Post Turbo Charges Digital Experience
    – Office Depot Sees Performance Increase and Conversion Rate Climb

    Sponsored by Instart Logic

  • Presented by: Soasta

    This ebook's case studies demonstrate how Walmart, Staples.com, Mozilla, and other organizations significantly improved conversion rates through simple upgrades. Find out why happy customers return, while frustrated users can send your metrics-and your domain-into a tailspin.

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    Industry Reports
    Industry Report: Time is Money
    Date: October, 2016

    Time is Money: The Business Value of Web Performance

    Drawing upon her many years of web performance research, author Tammy Everts uses case studies and other data to explain how web page speed and availability affect a host of business metrics.

    This ebook's case studies demonstrate how Walmart, Staples.com, Mozilla, and other organizations significantly improved conversion rates through simple upgrades. Find out why happy customers return, while frustrated users can send your metrics-and your domain-into a tailspin.

    This ebook will cover:
    • What happens neurologically when users encounter slow or interrupted processes
    • How page speed affects metrics in retail and other industries, from media sites to SaaS providers
    • Why internal applications are often slower than consumer apps, and how this hurts employee morale and productivity
    • Common performance problems and the various technologies created to fight them
    • How to pioneer new metrics, and create an organizational culture of performance

    Sponsored by Soasta

  • Presented by: Internet Retailer

    This report digs into Amazon’s business and the sales strategies e-retailers are using to carve out and defend their competitive niche.

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    IR Thought Leadership
    IR Executive Report: How to Sell Against Amazon
    Date: October, 2016

    Online merchants of all sizes and backgrounds are finding ways to compete with Amazon.

    Amazon’s vast selection, fulfillment structure and, most importantly, Prime membership program are making it possible for Amazon to put more distance between itself and its competitors. So how is an e-retailer that isn’t Amazon supposed to compete?

    This report digs into Amazon’s business and the sales strategies e-retailers are using to carve out and defend their competitive niche. Some want nothing to do with Amazon, while others are finding a way to simultaneously work with e-retailing’s leader and compete with it.

    Download this 16-page report, compliments of our sponsors: Kibo, Lightspeed, Signal

  • Presented by: Internet Retailer

    In Internet Retailer's second annual digital marketing survey, the results of which are included in this special report, we examine how online retailers are adapting to the rapidly evolving digital marketing landscape.

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    IR Thought Leadership
    IR Executive Report: Getting Personal
    Date: October, 2016

    Retailers' digital marketing budgets are soaring. Here's where that money is going.

    In Internet Retailer's second annual digital marketing survey, the results of which are included in this special report, we examine how online retailers are adapting to the rapidly evolving digital marketing landscape. In particular, we report on how retailers' budgets are changing, as well as where and how they're spending those dollars.

    While it is easy to get caught up in the "next big thing," it's worth noting that for all the attention paid to flashy channels and techniques like social media and programmatic ad buying, retailers report that no channel produces a better return on their investment than email.

    Download this 14-page report, compliments of our sponsors: Curalate, Extole

  • Presented by: Radial

    Download the 2016 Holiday Outlook Report for valuable insight on how to meet holiday shoppers' rising expectations, win more customers, and boost profits during the critical peak season.

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    Industry Reports
    2016 Holiday Shopping Expectations
    Date: September, 2016

    New Consumer Study Shows Bar Set High for Retailers This Holiday Season

    Radial and CFI Group recently teamed up to study consumers' expectations for this year's holiday season, and the results are in! Download the 2016 Holiday Outlook Report for valuable insight on how to meet holiday shoppers' rising expectations, win more customers, and boost profits during the critical peak season.

    Sponsored by Radial

  • Presented by: Episerver

    This digital commerce guide looks at the four mains stages of the customer lifecycle: attract, engage, convert and care.

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    Free Guide
    A Guide to Mastering Ecommerce Optimization
    Date: October, 2016

    Many companies don't give proper attention to the entire path to purchase because it seems too complex and time consuming. The truth is that this kind of optimization does take some work – but with the right processes and tools it can quickly lead to incredible results.

    This digital commerce guide looks at the four mains stages of the customer lifecycle: attract, engage, convert and care.

    The Episerver commerce platform was developed to help you succeed at each stage of the customer journey.

    Using this guide, you will learn how to:
    • Provide smart navigation tools
    • Personalize on-site content
    • Improve the impact of promotions
    • Drive optimization through data
    • Remove barriers to purchase in your checkout

    Sponsored by Episerver

  • Presented by: Uptrends

    When delivering the best website experience, slow and steady page-load times just won’t do. Try Uptrends for 30-days free. With Uptrends, you get a rich suite of website monitoring tools.

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    Free Guide
    Monitor your Website's Uptime and Performance
    Date: October, 2016

    When delivering the best website experience, slow and steady page-load times just won’t do. Try Uptrends for 30-days free. With Uptrends, you get a rich suite of website monitoring tools.

    – Test your site from over 150 worldwide locations.
    – Test your website and transactions using real browsers, mobile and desktop user agents, and bandwidth throttling.
    – Error-free alerting via email, text, phone, integrations with Slack and PagerDuty, or interact using our API. Use escalations to get the message to the right team members in the right way.
    Get data in a convenient, detailed waterfall report.
    – Download your data or schedule regular reports.

    Start your free trial today! No commitment and no credit card required.

    Sponsored by Uptrends

  • Presented by: ROI Revolution

    In this report, you’ll learn four key strategies to improving the SEO of your listings while gaining a better understanding of the approaches that work and those that fail to produce.

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    Industry Reports
    Selling on Amazon: 4 SEO Success Strategies
    Date: October, 2016

    Ineffective SEO can spell doom for your Marketplace campaigns. With over 107 billion dollars in net revenue last year, Amazon is a gold mine for seller success...if you know how to utilize it properly.

    In this report, you’ll learn four key strategies to improving the SEO of your listings while gaining a better understanding of the approaches that work and those that fail to produce.

    You'll learn:

    – Why keywords are essential to your product listing titles and how to optimize them.
    – How to maximize the value of your descriptions with useful, relevant product information.
    – The hidden secrets to utilizing search term fields for a boost in organic rankings.
    – The most influential selling points that will best mirror your key product features.

    Download this strategy report now to revitalize your Marketplace SEO.

    Sponsored by ROI Revolution

  • Presented by: Windsor Circle

    This survey report explores the key trends, challenges and opportunities reported by hundreds of e-commerce marketers and executives during the summer of 2016 and will provide valuable advice as to how you too can take advantage of the power of predictive marketing.

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    Industry Reports
    2016 Predictive Marketing Report
    Date: September, 2016

    Every retailer wishes for the crystal-ball ability to predict where the next purchase will come from.

    Once the domain of only the biggest players, new technology is making predictive marketing attainable for small and medium retailers, giving them revenue-boosting insight into customer buying habits.

    This survey report explores the key trends, challenges and opportunities reported by hundreds of e-commerce marketers and executives during the summer of 2016 and will provide valuable advice as to how you too can take advantage of the power of predictive marketing.

    Sponsored by Windsor Circle

  • Presented by: Radial

    This report will explain why achieving a successful omnichannel operation is so difficult, as well as how retailers are responding to the obstacles and strategies that lead to success.

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    Industry Reports
    Making Omnichannel Work
    Date: September, 2016

    Key strategies for mastering omnichannel retailing and ensuring holiday season success

    Can stores survive? Store-based retailers are counting on an omnichannel strategy to fight back against online-only rivals, and while many of them are now a few years into implementation  only a few of them are getting it right.

    This report will explain why achieving a successful omnichannel operation is so difficult, as well as how retailers are responding to the obstacles and strategies that lead to success.

    Readers will explore these challenges:
    – Handling orders and inventory across multiple locations and channels
    – Fulfilling orders effectively and profitably in this increasingly complex, "always-on" environment
    – Providing the service customers want regardless of how they shop
    – Managing new fraud and security issues posed by an omnichannel world

    Sponsored by Radial

  • Presented by: HookLogic

    The report will help both marketers and retailers adapt their tactics by both product category and shopper type for the most efficient campaigns. This is the third edition of the most popular research conducted annually by HookLogic.

    Quick view Download Now
    Industry Reports
    Browsing & Buying Behavior by Category: 2016
    Date: September, 2016

    NEW Shopper Research: Turning Browsers into Buyers

    New Shopper Research from HookLogic reveals the changing nature of the online purchase process. The exclusive data in this report comes the world's largest ecommerce media exchange, along with the results of the third annual Online Shopper study.

    The report will help both marketers and retailers adapt their tactics by both product category and shopper type for the most efficient campaigns. This is the third edition of the most popular research conducted annually by HookLogic.

    Sponsored by HookLogic

  • Presented by: Internet Retailer

    How retailers are leveraging technology and systems to meet the needs of omnichannel shoppers.

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    IR Special Reports
    September 2016 Special Report: Omnichannel Strategies
    Date: September, 2016

    A special report, from the editors of Internet Retailer, on how retailers are leveraging technology and systems to meet the needs of omnichannel shoppers.

    Consumers don’t think in terms of channels. They expect the same experience, regardless of whether they’re shopping on a retailer’s e-commerce site, app or in a store.

    That requires retailers to rethink they operate, which can be challenging. For instance, rather than use separate systems for their online and offline operations, they need to align their inventory across their entire supply chain. After all, the last thing a retailer wants is to have to tell a consumer an item she wants is unavailable when one of its stores has the item in stock.

    Omnichannel retailers also have to think more holistically about their customers, which may require technology that allows them to link their in-store systems with their online, mobile and social media presences. Doing so gives the retailer a better understanding of who its customers are and how they interact with the merchant.

    This Special Report sponsored by: Deposco, Vargo, NetSuite, Lightspeed, and Pragiti.

  • Presented by: Windsor Circle

    We've put together a list of all of our holiday marketing resources to make your life a little easier this holiday season.

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    Product Demos
    2016 Holiday Resources
    Date: September, 2016

    Put Your Best Foot Forward This Holiday

    For retailers, the holidays start in September (planning) and run through January (after holiday sale). We've put together a list of all of our holiday marketing resources to make your life a little easier this holiday season. From eBooks to webinars, blog articles, and more, this is your one stop shop for all things holiday. We're writing new content on a weekly basis, so make sure to check out our live blog feed. 

    Sponsored by Windsor Circle

  • Presented by: Bronto

    See how you stack up against your ecommerce marketing colleagues and competitors.

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    Industry Reports
    2016 Bronto Commerce Marketing Report
    Date: August, 2016

    See how you stack up against your ecommerce marketing colleagues and competitors

    You know there are other things you could probably be doing to make your commerce marketing program more successful. So you ask yourself, "Is our commerce marketing program growing in sophistication at the pace it should? Are we missing an opportunity to increase revenue?"

    To help answer these questions, Bronto Software undertook a study of our customers.

    Approximately 300 commerce marketers shared their practices with us so that we can give you a glimpse of the current state of commerce marketing.

    Sponsored by Bronto

  • Presented by: Avalara

    In this whitepaper, we’ll look at the top 4 compliance challenges that can become particularly complex not just during peak retail days like Black Friday and Cyber Monday, but also in the months before, when all the hard work of preparation gets done.

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    White Paper
    Checklist for holiday tax compliance
    Date: August, 2016

    Are you prepared for the holidays?

    Long before the holiday lights and seasonal music make their appearance in stores, retailers are preparing for the most wonderful (and busiest) time of the year. For ecommerce businesses, sales tax compliance is a tricky area to get right — especially when you're juggling the biggest shopping days of the year.

    In this whitepaper, we’ll look at the top 4 compliance challenges that can become particularly complex not just during peak retail days like Black Friday and Cyber Monday, but also in the months before, when all the hard work of preparation gets done:

    – Holiday Problem #1: Downtime and outages
    – Holiday Problem #2: New nexus rules
    – Holiday Problem #3: Rate and taxability changes
    – Holiday Problem #4: Filing returns on time

    In addition, we’ve compiled a Holiday Readiness Checklist. Get it now by filling out the form on the right, and check it twice before the holiday season begins, and you’ll be on the fast track to the state tax auditor’s “nice” list.

    Sponsored by Avalara

  • Presented by: Avalara

    This e-book seeks to provide a detailed look at the situation today, the proposals in play, and their likely impact for retailers of all types and sizes.

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    Industry Reports
    The Online Sales Tax Showdown
    Date: August, 2016

    How the collection of sales tax could significantly change the competitive position of online retailers

    2017 will mark the 25th anniversary of a U.S. Supreme Court decision that has exempted many online retailers from having to collect sales tax on purchases. It could also be the year when that exemption ends, and online retailers must be ready to respond to what would be a major change in their competitive position. While legislation to set a national rule on online sales tax collection has been blocked in Congress by conservative Republicans in the House, pressure is growing from state governments.

    This e-book seeks to provide a detailed look at the situation today, the proposals in play, and their likely impact for retailers of all types and sizes.

    Sponsored by Avalara

  • Presented by: Vital BGS

    Download this white paper and discover the inside secrets to designing, developing and running a well-oiled e-commerce machine.

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    White Paper
    End-2-End (E2E) eCommerce: Design and Development
    Date: July, 2016

    Everything that is necessary to make your online presence known and highly functional — a truly outstanding experience for customers — is End-to-End eCommerce.

    It's essential to employ best practices to create exemplary, even award-winning methods to achieve stellar results.

    Download this white paper and discover the inside secrets to designing, developing and running a well-oiled e-commerce machine.

    Sponsored by Vital BGS

  • Presented by: CloudCraze

    Download the white paper to learn how CIO's are embracing the need for speed and leading change.

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    White Paper
    Solve the Need for Speed! Learn from Today's CIOs
    Date: July, 2016

    How Today's CIO is Stepping Up to the Need for Speed

    Not so long ago, the role of most corporate CIOs could be summed up in a single phrase: Lock it down and don’t screw up.

    Today? Digital innovation is transforming the competitive landscape and fundamentally redefining customer relationships. The CIO has become a key member of the executive suite and digital technology is central to all phases of strategy.

    Download the white paper to learn how CIO's are embracing the need for speed and leading change.

    Sponsored by CloudCraze

  • Presented by: Avalara

    This report covers everything you need to know about the big changes in effect and provides insider tips to help you stay ahead of the state and federal changes. It also sheds light on the proposed rules still in the works.

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    Industry Reports
    New sales tax laws are now in effect
    Date: August, 2016

    2016 Mid-Year Sales Tax Changes

    Just when you thought you knew the state tax rules...States change them.

    46 states start their fiscal year on July 1. With that comes a whole new set of sales tax laws to follow.

    This report covers everything you need to know about the big changes in effect and provides insider tips to help you stay ahead of the state and federal changes. It also sheds light on the proposed rules still in the works.

    Get your copy of the report and learn:

    – Which states are making the biggest changes
    – Why having customers in Alabama, Louisiana, and Colorado (to name a few) is more challenging than before
    – Which states are changing taxability around services
    – And a lot more

    Sponsored by Avalara

  • Presented by: Worldpay

    Discover how demographic and cultural factors influence the buying habits of your target consumers with our new ‘Why do they pay that way?’ interactive tool.

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    Infographic
    "Why do they pay that way?" Interactive insights tool for retailers
    Date: August, 2016

    Discover how demographic and cultural factors influence the buying habits of your target consumers with our new ‘Why do they pay that way?’ interactive tool.

    Uncover a wealth of data based on a Worldpay research survey of 20,000 consumers! Simply choose from 10 markets around the world, and narrow your insights by age, gender and retail industry.

    The ‘Why do they pay that way’ tool includes:

    – Targeted view of shopper behaviour from 10 key markets
    – Preferences by age groups ranging from 18-24 to 51+
    – Insight into variety of payments, why shoppers choose them and more
    – Downloadable personalised report with findings

    Sponsored by Worldpay

  • Presented by: Internet Retailer

    With data and insights from dozens of e-retailers and industry experts, this go-to holiday guide tackles some of the biggest challenges e-retailers face during the holiday season. We hope the experiences and recommendations of your peers help with your peak season planning.

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    IR Special Reports
    August 2016 Special Report: Holiday Handbook
    Date: August, 2016

    With data and insights from dozens of e-retailers and industry experts, this go-to holiday guide tackles some of the biggest challenges e-retailers face during the holiday season. We hope the experiences and recommendations of your peers help with your peak season planning.

    This special report also includes 5 sponsored articles, which explore: marketing automation technology, createing a brand narrative, how to develop marketing campaigns tailored to shoppers' specific interests, data-driven marketing processes to drive sales during the holidays, and how tax automation software can help retailers ensure they remain compliant during the frantic holiday season.

  • Presented by: ACI Worldwide

    Download our RIO infographic and view a special video about preventing an increase is fraud during the Games.

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    Videos
    Ready for Rio? Advice from Global Risk Analysts on Fraud
    Date: August, 2016

    Ready for Rio? Advice from our Global Risk Analysts for a secure Games

    The 2016 Olympic Games have begun and the eyes of the world are on Rio de Janeiro. The revenue opportunities for merchants are substantial – but so, too, are the risks of fraud.

    The London Games in 2012 saw a 50% increase in eCommerce fraud. This is a time when recognizing your genuine customers becomes more difficult, and recognizing fraudsters harder still.

    Sponsored by: ACI Worldwide

  • Presented by: Internet Retailer

    This report will delve into the results of the survey and will give mobile-savvy retailers ideas as to how they can stop leaving money on the table by engaging with a popular, yet under-utilized mobile engagement tool—SMS messaging.

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    IR Thought Leadership
    IR Survey Report: E-Retailers Underutilize SMS
    Date: August, 2016

    E-Retailers underutilize SMS as an effective customer engagement tool

    Retailers, both on and offline, have many ways to reach their customers today. Mobile apps, email, phone calls and social media—to name just a few—all play a big role in enabling retailers to communicate effectively with consumers.

    One form of communication available to retailers—SMS (also known as text messaging)—may not be getting the attention it deserves as an effective customer engagement channel, according to the recent Internet Retailer Mobile Messaging Survey.

    This report will delve into the results of the survey and will give mobile-savvy retailers ideas as to how they can stop leaving money on the table by engaging with a popular, yet under-utilized mobile engagement tool—SMS messaging.

    Sponsored by OpenMarket

  • Presented by: ROI Revolution

    Based on an ecommerce analysis of over $300 million in paid search clicks under our agency management, this report presents the data and explores the most promising mobile ecommerce opportunities.

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    Industry Reports
    2016 Mobile-First Ecommerce Report
    Date: July, 2016

    With the majority of paid search visitors now coming from so-called "secondary" devices,desktop has been dethroned.

    Based on an ecommerce analysis of over $300 million in paid search clicks under our agency management, this report presents the data and explores the most promising mobile ecommerce opportunities.

    Read this report to discover:

    – Why the current stagnant performance of desktop traffic reveals an even shakier future.
    – The website structure to best convert this mobile-majority audience. (Sorry, developers may hate this!)
    – The soon-launching mobile sales channel positioned better than Google for driving sales! (beta testing is in full swing... you'll want in.)

    Sponsored by ROI Revolution

  • Presented by: WindsorCircle

    Download the 2nd Annual 2016 Retention Marketing Report to learn key trends in retention marketing, how retailers are marketing to existing customers, and how retention is impacting retailers - big and small.

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    Industry Reports
    2016 Retention Marketing Report
    Date: June, 2016

    Download the 2nd Annual 2016 Retention Marketing Report to learn key trends in retention marketing, how retailers are marketing to existing customers, and how retention is impacting retailers - big and small.

    Sponsored by WindsorCircle

  • Presented by: Curalate

    Lifestyle content has quickly become the lifeblood of brands, but understanding how these images actually drive purchases and revenue is still undefined.

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    Industry Reports
    Market Study: The State of Visual Commerce
    Date: June, 2016

    Benchmark Your Visual Marketing Strategy

    Which 5 obstacles keep leading marketers up at night? This survey tells all:

    Consumers are discovering content, products and brands across a growing number of touchpoints—social, email, apps, blogs. The list goes on.

    But no matter how inspired a consumer might be, most content isn’t connected to the stuff that’s in it. Lifestyle content has quickly become the lifeblood of brands, but understanding how these images actually drive purchases and revenue is still undefined.

  • Presented by: Kibo

    In this one-of-a-kind study, take a look at the end-to-end in-store pickup experience, from purchase to wait time to associate interaction to signage.

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    Industry Reports
    Buy Online, Pickup In Store Mystery Shopping Study
    Date: June, 2016

    In this one-of-a-kind study, take a look at the end-to-end in-store pickup experience, from purchase to wait time to associate interaction to signage. The result is a set of 85 metrics to help you evaluate your in-store pickup omnichannel experience and to better elevate your business. The report includes:

    – Study results through the four phases of the study: App purchase, checkout process, post-purchase communication and the in-store experience
    – In-store pickup must-have requirements and recommendations on where you can improve
    – Report card to rate your business’s strengths and weaknesses

    Learn why buy online, pickup in store is the cornerstone of omnichannel, yet retailers aren’t meeting expectations. Download the study now!

    Sponsored by Kibo

  • Presented by: Curalate

    In this guide, you’ll find: 25 ideas for telling authentic visual stories, tips on which mobile apps and tools to try and 20+ images for Instagram inspiration.

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    Free Guide
    Instafamous! A Guide to Taking Better Photos
    Date: June, 2016

    A guide to taking better photos from 12 instagram influencers

    There’s no denying that succeeding on Instagram isn’t just science – it’s art. To that end, we’ve enlisted the help of 12 Instagram artists to help you become a better one.

    In this guide, you’ll find: 25 ideas for telling authentic visual stories, tips on which mobile apps and tools to try and 20+ images for Instagram inspiration.

    Get your free guide and start sharing beautiful images today.

    Sponsored by Curalate

  • Presented by: Internet Retailer

    This report will examine the benefits of cloud-based technology for e-retailers as well as the potential problems they must consider.

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    IR Thought Leadership
    IR Executive Report: Cloud Now
    Date: May, 2016

    Advances in Internet technology, capacity and speed have made it possible for companies of all kinds to move crucial software from their own data centers to the web, or " the cloud." That includes online retailers.

    This report will examine the benefits of cloud-based technology for e-retailers as well as the potential problems they must consider. It will draw on Internet Retailer survey data to report on how many online retailers are moving functions to the cloud and examine key issues, such as the difference between SaaS e-commerce platforms and other cloud-based technology options that may afford greater opportunities for customization and differentiation.

    Readers will learn about:
    – Cloud performance
    – Cloud security
    – Vendor selection

    Download this 19-page report, compliments of our sponsors: Amplience, Kibo, Snapfulfil, Oracle

  • Presented by: B2B E-commerce World

    This report on the B2B Workshop at IRCE 2016 on June 7 in Chicago profiles 10 sessions that will take B2B Workshop attendees on a conference journey covering multiple aspects of the surging and complicated B2B e-commerce market.

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    IR Thought Leadership
    B2B Executive Report: The Future is Digital
    Date: May, 2016

    10 sessions featured in the IRCE B2B Workshop that cover what B2B companies need to know.

    As the B2B world conducts more commerce on the web, companies of all sizes will reap more revenue; as a result, all will have to possess a deep understanding of how the transformation to B2B e-commerce happens. This report on the B2B Workshop at IRCE 2016 on June 7 in Chicago profiles 10 sessions that will take B2B Workshop attendees on a conference journey covering multiple aspects of the surging and complicated B2B e-commerce market—with lots of examples of how companies have met the challenges of this huge market and grown with it.

    These sessions will review how to:

    • Get a company's management, employees and customers on board with e-commerce.
    • Grasp the surging growth in B2B e-commerce sale--with a look inside Amazon Business.
    • Design a B2B site so that it's useful and easy to use by customers, with the special features business buyers need.

    Sponsored by: CloudCraze, WebJaguar, and Four51

  • Presented by: Internet Retailer

    This special report examines the various features and functions e-commerce platforms offer.

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    IR Special Reports
    June 2016 Special Report: E-commerce platforms evolve
    Date: June, 2016

    E-commerce platforms are the lifeblood of retailers’ online sales success. And the systems retailers are putting in place today are markedly different than those from just a few years ago. The changing nature of e-commerce platforms, which increasingly unify previously disparate back-end functions, reflect the broader retail shift to omnichannel shopping that ties together merchants’ online and offline operations.

    Today’s e-commerce platforms often incorporate technology that enables consumers to check real-time inventory counts across channels, track the status of their shipments, read product reviews and deliver streamlined navigation paths so they can quickly find the products they want.

    Some platforms also enable retailers to coordinate marketing initiatives across online, mobile and, in the case of retail chains, store channels. Often, these are platforms that are hosted and accessed on the web, or cloud. From these platforms, e-retailers can expect to be able to manage e-commerce, mobile commerce, accounting, point of sale, inventory and order management, marketing, merchandising, online marketplaces, customer service and financials. This special report examines the various features and functions e-commerce platforms offer.

  • Presented by: Internet Retailer

    This sponsored three-part special report explores the hardware, software and services that e-retailers can deploy to accelerate their fulfillment operations.

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    IR Special Reports
    June 2016 Special Report: Targetting fulfillment
    Date: June, 2016

    Consumers expect their online orders to arrive quickly. And those expectations are only rising as more merchants offer same-day and next-day delivery.

    But getting a shopper’s order to her doorstep quickly isn’t easy—especially as a shrinking labor pool is making it harder to add warehouse staff during peak periods. To keep pace with consumers’ expectations, some retailers are adding auto­mated processes to their warehouses that can increase order throughput and staff productivity without adding more employees.

    Retailers are also reassessing their order management systems, which are a critical step in the online retail process. Those systems are increasingly important because what used to follow a fairly straight line—when an order gets placed on a retailer’s site that information is sent to the warehouse where the order is picked, packed and handed off to a delivery carrier—has become complex as online merchants take orders from more venues, such as online marketplaces, for example, and rely on multiple suppliers to drop-ship the product to the consumer.

    Another way retailers are improving their fulfillment operations is by working with logistics companies that can store, pick, box and ship orders for them. This sponsored three-part special report explores the hardware, software and services that e-retailers can deploy to accelerate their fulfillment operations.

  • Presented by: Internet Retailer

    In this sponsored special report, we preview what five technology vendors will be showing off to attendees. Learn about the latest tools and services from Artifi Labs, Bronto Software, Listrak, ROI Revolution and Windsor Circle.

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    IR Special Reports
    May 2016 Special Report: E-Retail Technology at IRCE
    Date: May, 2016

    The 10,000-plus attendees at IRCE in Chicago June 7-10 will find a massive exhibit hall filled with software and services that can help them improve their online businesses.

    Technology is at the heart of every e-commerce business, from the e-commerce platform that keeps a site up and running to the warehouse technology required to get an order picked, packed and out the door to the shopper. The fast clip of technology modernization keeps making applications smarter, faster, more accurate and more cost-effective for retailers. Among the reasons e-retail executives come to the Internet Retailer Conference & Exhibition, is to learn about the latest technologies that can help improve their business.

    In this sponsored special report, we preview what five technology vendors will be showing off to attendees. Learn about the latest tools and services from Artifi Labs, Bronto Software, Listrak, ROI Revolution and Windsor Circle.

  • Presented by: SAS Institute Inc.

    Based on a survey of 357 executives, this Forbes Insights report explores how businesses are doing with developing and linking key back-end analytical processes with the customer experience.

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    White Paper
    Data Elevates the Customer Experience
    Date: June, 2016

    The data-driven customer experience is critical to organizational growth today. Based on a survey of 357 executives, this Forbes Insights report explores how businesses are doing with developing and linking key back-end analytical processes with the customer experience. Learn about their successes, benefits gained and the challenges that remain.

    Sponsored by: SAS

  • Presented by: Internet Retailer

    This report provides examples of the best practices that today’s top web retailers use to anticipate their international customers’ online shopping and delivery needs and the role the right solutions partner can play in helping web merchants achieve excellence in the new era of cross border e-commerce.

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    IR Thought Leadership
    IR Research Report: E-commerce Without Borders
    Date: April, 2016

    How top retailers are successfully selling to consumers worldwide

    To growing legions of shoppers the world isn’t so big after all. In fact e-commerce is literally shrinking the world in which consumers shop online. As a result cross-border e-commerce sales grew 23% in 2015.

    Today merchants who localize their online store with language translation, currency conversion and more at checkout stand to capitalize on new cross-border e-commerce opportunity. But selling to customers globally has its own unique challenges that makes many retailers hesitant. To gain a greater comfort level, web merchants need to understand the “ins and outs” of what global e-commerce is and how it operates.

    In this report UPS i-parcel has partnered with Internet Retailer to present a road map to help merchants of all sizes understand the opportunity and meet the challenges of global e-commerce. This report provides examples of the best practices that today’s top web retailers use to anticipate their international customers’ online shopping and delivery needs and the role the right solutions partner can play in helping web merchants achieve excellence in the new era of cross border e-commerce.

    Sponsored by: UPS i-parcel

  • Presented by: Mobile Strategies 360

    This exclusive report, Peak Performance, will look at best practices and current trends on helping mobile executives improve their company’s ROI via analyzing customer data and improving performance.

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    IR Thought Leadership
    Mobile Executive Report: Peak Performance
    Date: April, 2016

    Consumers expect using a mobile site or app to be fast and easy. In most cases, in fact, they expect it to be as fast and easy as using a PC. Only 6% of U.S. consumers will wait for a slow-loading mobile site, according to a December survey report. When it comes to the mobile web, consumers have a need for speed.

    And brands, in order to succeed, need to give the customer what they want; even if the bar is set painfully high. Be it apps or sites, peak performance on the mobile web requires work. However, with the right help and the right approach, many companies are making big strides in keeping small screen customers happy—and coming back for more.

    This exclusive report, Peak Performance, will look at best practices and current trends on helping mobile executives improve their company’s ROI via analyzing customer data and improving performance.

    Compliments of our sponsors: Instart Logic, Soasta, and Imgix

  • Presented by: Internet Retailer

    This special report examines the technologies and practices that can help retailers sell to international consumers.

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    IR Special Reports
    April 2016 Special Report: Cashing In On Cross-Border Sales
    Date: April, 2016

    Global business-to-consumer cross-border e-commerce sales are expected to hit $1 trillion in 2020, up from $230 billion in 2014, according to a report from consulting firm Accenture and AliResearch, the research arm for Alibaba Group Holding Ltd. In the United States alone, Forrester Research Inc. projects outbound cross-border e-commerce sales will grow 16% annually to $44 billion in 2018, up from $24 billion in 2014.

    However, driving international shoppers to click and buy from a foreign retailer isn't easy. Retailers looking to sell online in foreign markets need a thorough understanding of online shoppers' expectations and product preferences in each country they plan to sell in. They must also be knowledgeable about the shipping and customs requirements in each country they service and properly calculate duty and shipping costs at checkout to avoid having customers pay unexpected charges upon receipt of the item. And, at the same time, they need to provide quality customer service and a way for consumers to conveniently return items.

    This special report examines the technologies and practices that can help retailers sell to international consumers.

    Sponsored by Azoya and Pitney Bowes