PacSun looks to expand web sales

The web accounted for 7% of Q1 sales and the apparel retailer aims for 10%.

Bill Briggs

Pacific Sunwear of California Inc. wants to increase e-commerce’s contribution to overall sales and is looking to social networks to help.

For the first quarter of fiscal 2014 ended May 3, Pacific Sunwear of California, or PacSun, reported:

The 7% web sales contribution is “fairly consistent with where we’ve been running over the last year or so,” Kaplan told analysts. “We clearly view e-com as an area of opportunities and over time we’d like to see that moving more towards the 10% of sales range.”

PacSun, No. 306 in Internet Retailer’s 2014 Top 500 Guide, plans to enhance online sales as part of what it terms omni-channel initiatives this year and next, president and CEO Gary Schoenfeld told analysts. Web initiatives have included engaging digitally and socially with consumers, such as through an internally-developed two-minute video posted May 22, which has garnered more than 832,000 views on YouTube. The video was tied to PacSun’s Find Your Golden State of Mind marketing program it launched in 2012 to mark its 30-year effort to promote the “California Lifestyle.” The program was re-launched May 23 with a sweepstakes for a trip for four to one of 20 U.S. cities.

“Some of the bigger initiatives are probably going to be in 2015 in terms of further integrating online and stores,” Schoenfeld said, but did not offer details.


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