Operating directly on the core NetSuite Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) business management application, SuiteCommerce is designed to address the limitations and complexity of first-generation commerce systems.
SINGAPORE — 16 October 2012 —NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced that leading technology partners throughout Asia have embraced NetSuite's Commerce as a Service (CaaS) initiative and now provide support for itsSuiteCommerce platform. The next-generation commerce solutions unveiled today include: Retail Anywhere's integrated point of sale (POS) system, AsiaPay's payment gateway, Vantis Solutions' online marketplace solution, PGE Solutions' online ordering solution, Shearwater's online ticketing solution, Sunway E-Systems' integrated eCommerce implementation services and Proquest Solutions' warehouse management integration and mobile access.
Operating directly on the core NetSuite Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) business management application, SuiteCommerce is designed to address the limitations and complexity of first-generation commerce systems. It enables businesses to streamline business processes, grow relationships using built-in marketing tools and immerse customers in a richly interactive and intuitive shopping experience and provide a central system to manage all transactions with consumers and other businesses regardless of touchpoint (website, smart phone, in-store, tablet, or social media).
"Rising incomes, a growing middle class and increasing web access have led to an eCommerce boom throughout Asia, as consumers are increasingly getting comfortable with the benefits of online shopping and moving away from cash-only transactions," said Mark Troselj, vice president and managing director, Asia Pacific for NetSuite. "Our new partnerships enrich and extend the SuiteCommerce platform in the region to enable merchants to seize opportunities to attract and retain customers, while ridding themselves of the cost and complexity of legacy on-premise systems."
Through these technology partnerships, Asian businesses can have a robust, extensible commerce ecosystem that raises the bar for commerce performance across all channels. With partner solutions based on the SuiteCloud development platform and available as SuiteApps at www.suiteapp.com, companies are able to mix and match partner technology to meet their unique needs and expand to meet business demands on a global scale. These new partners strengthen NetSuite's CaaS offering and its SuiteCommerce platform, while helping to reshape commerce.
The latest technology partners to deliver next generation commerce solutions to businesses in Asia are:
Retail Anywhere integrates software and hardware POS systems to meet retailers' needs
Retail Anywhere (www.retailanywhere.com) is a leading provider of POS and cloud-based retail management systems for midsize retailers. It has fully integrated its leading retail POS software with NetSuite SuiteCommerce, as well as extended the NetSuite platform to incorporate additional retail functionality to further support the needs of multi-channel and multi-location retailers. Retail Anywhere POS delivers the functionality businesses need to enhance customer service, while increasing efficiencies and revenue opportunities. Retail Anywhere was named NetSuite's New SuiteApp Partner of the Year at NetSuite SuiteWorld in May 2012.
"Delivering a superior customer experience at the point of sale is crucial for turning a shopper into a loyal customer," said Branden Jenkins, CEO of Retail Anywhere. "Our experience in retail, combined with our robust POS SuiteApps, brings new possibilities to existing NetSuite users and unlocks the NetSuite platform for multi-channel retailers with brick-and-mortar locations."
AsiaPay delivers next-generation multi-currency payment gateway
AsiaPay (www.asiapay.com) is a leading electronic payment solution provider, with headquarters in Hong Kong and offices in China, Taiwan, Singapore, Malaysia, Thailand, Philippines, Vietnam, India and rapidly expanding into new Asia Pacific markets. It delivers advanced, secured and integrated electronic payment processing solutions and services to various leading banks and over 3,000 merchants across Asia. AsiaPay's PayDollar eCommerce payment gateway and merchant services are natively integrated with the NetSuite SuiteCommerce platform. Customers benefit from AsiaPay's extensive reach throughout Asia, leveraging over 40 currencies and over 40 banks and payment partners in nine countries through multiple channels and multiple languages, as well as its ePayAlert advanced fraud detection solution. They can leverage a single AsiaPay account for multi-channel card processing with NetSuite, whether they take orders via a website, phone, mail or fax.
"The integration of our payment gateway with NetSuite's SuiteCommerce platform gives B2B and B2C merchants in Asia a complete solution for processing credit card transactions from multiple touchpoints, whether it be online, from a tablet device or over the phone," said Joseph Chan, CEO of AsiaPay. "This is crucial as retailers are increasingly turning to multi-channel retailing as a new revenue source in this highly competitive market."
Integrated eCommerce implementation services
Sunway E-Systems (www.sunway.com.my/ses) is one of Southeast Asia's leading integrators of technology-enabled business transformation and is one of the IT companies of Sunway Group. It sells, distributes and supports product lifecycle management (PLM) and Software-as-a-Service (SaaS) solutions, including ERP, CRM and eCommerce. Based on NetSuite's SuiteCommerce platform, SES' eCommerce solution provides a one-stop shop for all the services and software necessary to deliver a web store system, including inventory control and warehousing, flexible delivery automation, accounting and cash management, as well as supplier management and processing. It implements complete eCommerce sites that are integrated with SuiteCommerce, to assist customers in managing their whole business process from front end through to back end after sales support.
"As eCommerce continues to skyrocket throughout Asia, it is important that merchants have the right tools to take advantage of this rapid growth," said Cheah Kok Hoong, CEO of SES. "The integration of our eCommerce solution with SuiteCommerce means that merchants only need a single, cloud-based business management solution for all their front end and back end eCommerce needs, without having to implement additional software or change their business processes."
Vantis delivers next-generation online marketplace solution
Vantis Solutions Limited (www.vantissol.com/main) provides end-to-end business solutions and training services throughout the Greater China Region, with expertise in ERP, CRM, eCommerce, social networking and business intelligence. It has partnered with NetSuite to fully integrate online marketplaces, such as Taobao.com in China, into the SuiteCommerce platform. Vantis' online marketplace solution allows businesses to use online marketplaces as an additional sales channel, which integrates into NetSuite's core ERP and CRM business management application. This allows easy creation and management of product listings, particularly automated synchronisation of stock levels, pricing, and product details.
"By integrating with SuiteCommerce, businesses can easily sell on online marketplaces, on their own web stores and offline—and unite their eCommerce operations with all other business operations, from the front office to the back end," said Johnny Wong, sales director for Vantis Solutions.
PGE Solutions helps streamline online ordering
PGE Solutions (www.pge-solutions.com) is a business management solutions provider, with expertise in CRM, ERP and eCommerce. With offices in Singapore and the Philippines, PGE Solutions has fully integrated its online ordering solution with SuiteCommerce, to provide merchants with an integrated inventory management solution to help them easily replenish stock in stores and online.
"It is great having an efficient eCommerce solution in place but unless it is very closely integrated with inventory management to quickly replenish stock should levels run low, the chain becomes broken and leads to shipping issues and delivery delays," said VJ Africa, director of PGE Solutions. "Our partnership with NetSuite gives merchants a complete solution by integrating all of the front end web store functions with back end processes to ensure everything flows smoothly and in real-time."
Shearwater delivers next-generation online ticketing solution
Singapore-based Shearwater (www.jldasia.com) provides high-end consulting and technology solutions that help businesses by creating timely, relevant and accurate solutions to their business and operational needs. The range of solutions it provides includes process consulting, re-engineering, CRM and ERP. Shearwater has integrated an online ticketing solution with SuiteCommerce, to enable businesses to sell tickets and accept online payments to events via their web stores, which then integrates directly into SuiteCommerce's backend ERP and CRM functionality.
"By integrating with SuiteCommerce, merchants now have greater avenues to expand their businesses online through an easy to use and cost-effective ticketing and payment solution, with backend integration," said Jason Dibbin, managing director of Shearwater. "Not only can they be able to maximise ticket sales, it can also help them to minimise the costs associated with expensive hardware or leasing. Merchants can easily access their ticketing system from anywhere they have access to the Internet."
Proquest provides warehouse management integration and mobile access
India's Proquest Solutions (www.proquestsolutions.com) specialises in delivering cloud-based technology and business solutions. It is experienced in building custom, low cost eCommerce solutions for both B2B and B2C scenarios, as well as implementation, ongoing support and training. Based on NetSuite's SuiteCommerce platform, the Proquest eCommerce solution provides a complete solution for all the services and software necessary to deliver a web store system, including web design, SEO optimisation and analytics, as well as inventory management, fulfilment and accounting. Proquest also allows companies to integrate their SuiteCommerce solution to third party warehouse management systems: to allow better visibility and control over the movement and storage of materials and inventory within a warehouse. It is also in the process of developing a mobile application that is completely integrated with SuiteCommerce, to enable customers to order directly through iPhone and Android smartphones. Proquest Solutions was named NetSuite's Solution Provider of the Year, APAC at NetSuite SuiteWorld in May 2012.
"We have been a solutions partner and reseller of NetSuite's since 2004 and we are excited to now offer SuiteCommerce as part of our solution offerings," said Biswas Nair, managing director of Proquest Solutions. "By extending this partnership, we can further drive our eCommerce business in India and offer retailers a complete commerce solution that gives them real competitive advantage."
Today, more than 12,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud ERP suites for divisions of large enterprises and mid-sized organisations seeking to upgrade outdated client/server ERP systems. NetSuite excels at streamlining business operations, as demonstrated in a recent Gartner study naming NetSuite as the fastest growing top ten financial management systems vendor in the world. NetSuite has continued its success in delivering the best financials/ERP suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of cloud is accelerating.