Web sales at J.C. Penney drop 33% in Q2

Total sales fall  23% and store sales drop 22%.

Mark Brohan

The second quarter for J.C. Penney Co. was a bad one overall, but it was the web—and not stores—that took the biggest hit.

For the second quarter ended July 28, J.C. Penney, No. 20 in the 2012 Internet Retailer Top 500 reported:

The web accounted for 7.3% of all sales compared with 8.4% in the prior year.

Ron Johnson, the retailer’s CEO, says sales are down because of a weak economy, a cut back in marketing expenditures and the retailer’s transition from a business and merchandising model based on constant promotional pricing to a strategy grounded in set pricing at up to 40% off.

While Johnson says his company has time to put in place a successful transition, some retail analysts aren’t so sure. “It’s tough watching things chip away at Penney, which has been an e-commerce powerhouse,” says Jim Okamura, managing director of Chicago-based retail consulting firm Okamura Consulting. “Their e-commerce strategy is very much tied to their new permanent discount strategy and that may be limiting what they’ve been able to do online.”

For the first two quarters:

The web accounted for 8% of all sales compared with 9% in the prior year.


financials, J.C. Penney Co. Inc., Jim Okamura, Okamura Consulting, retail chains, Ron Johnson, Top 500