ATG Partners with Total Outsourced Systems to Deliver ATG Live Help

TOS provides customer service to the hospitality, healthcare, government services, and retail industries.


CAMBRIDGE, Mass., Oct 13, 2010 (BUSINESS WIRE) --ATG (Art Technology Group, Inc., NASDAQ: ARTG), the premier provider of cross-channel commerce solutions, has partnered with Total Outsourced Systems Inc. (TOS), a domestic leader of outsourced customer care and contact center services, to enhance the company's Right Channeling(TM) customer support offerings with ATG Live Help. ATG chose TOS as a partner because of their extensive experience in delivering multi-channel strategies to their clients' customers.

TOS provides customer service solutions to a number of businesses within the hospitality, healthcare, government services, and retail industries. Added quickly and easily to any TOS customer's website as an affordable Software-as-a-Service (SaaS) solution, ATG Live Help - comprised of ATG Click to Chat, ATG Click to Call and ATG Email Response applications - enables companies to intelligently engage the right online visitors with the right assistance at the right time. As a result, TOS can help its customers increase online sales and customer acquisitions, improve customer satisfaction and retention, and reduce customer service costs.

"ATG's approach to Live Help is directly aligned with our trademarked Right Channeling methodology," said Thomas Rooney, president and CEO of TOS. "Our job is to foster customer satisfaction to such a degree that our services ultimately help lift our customers' revenue. With ATG Live Help, we can offer our customers - and their website visitors - a number of complimentary, multi-channel communication tools that support the business's goals and exceed its customers' expectations."

Sportsman's Warehouse, Philips Electronics and Pentax are just a few TOS customers who have already taken advantage of the ATG Click to Chat and Email Response integration. Since implementation of these communication services on their websites, these clients have experienced a significant reduction in their service costs and a corresponding improvement in their customer satisfaction. Importantly, the customers of Sportsman's, Philips and Pentax enjoy the flexibility of selecting their preferred mode of communication, and in the end, this results in more effective contact center support and increased sales.

For information about TOS's services, visit www.tosystems.com. For information about ATG's Live Help solutions, including Click to Call, Click to Chat and Email Response, visit www.atg.com.

About TOS

Total Outsourced Systems (TOS) was founded in 1996 and has been providing outsourced customer care, acquisition, and support services for small, mid-market and Fortune 1000 clients across multiple industries. We have a proven methodology called Right Channeling(TM) that ensures the right delivery channel is presented to our client's customers at the right time for the right purpose. We have partnered with leading technology firms to ensure the tools we utilize with this methodology are constantly updated and remain best in class.

About ATG

ATG (Nasdaq: ARTG) provides the most advanced cross-channel commerce software and services to fuel the growth of the world's best brands. Offering the industry's leading commerce solution, ATG works in partnership with clients to drive sales via a personalized customer experience - unifying and optimizing interactions across the Web, contact center, mobile devices, social media, physical stores, and other key channels. Exclusively focused on online and cross-channel commerce, ATG is uniquely capable of powering the most innovative and successful commerce experiences, with results that outperform industry norms. ATG Commerce is the commerce platform and business user application solution top-rated by industry analysts for powering results-driven, personalized, and innovative e-commerce sites. ATG's platform-neutral optimization solutions for live help, lead performance, and product recommendations can be easily added to any Web site to quickly and measurably grow revenue, boost loyalty, and unlock profits and insight. ATG is headquartered in Cambridge, Massachusetts, with additional locations throughout North America and Europe. For more information, please visit http://www.atg.com.


Art Technology Group, customer service, Total Outsourced Systems