24-7 INtouch Introduces New Call Center Technology

Kurt Peters

Nortel Networks Call Center Server and Succession 1000M PBX Telephone Switch

Toronto, Ontario - February 8th, 2006 - 24-7 INtouch, a leading call center outsourcer, announced today the launch of their new Nortel Networks Symposium Call Center Server and Succession 1000M Call Center PBX Telephone Switch, the most advanced call center technology in the industry. This new system has an array of new agent performance-enhancing technologies and capabilities that enable 24-7 INtouch to offer their clients more flexible solutions, customizable online reporting, and increased call efficiencies and productivity.

"For years, this type of technology has been accessible to only Fortune 500 sized companies with large volume campaigns, due to the associated high cost," says Greg Fettes, President and Chief Executive Officer of 24-7 INtouch. "Our mission has always been to invest in the best technology available in the industry and scale it back so that all of our clients, no matter what their expected call volume, can reap the same benefits as a larger company at an affordable cost. This is a strong value proposition that 24-7 INtouch continues to deliver, offering our clients access to superior levels of quality and solutions that are completely flexible and customizable to fit with their outsourcing needs."

The Nortel Symposium Server is designed on an industry-standard platform to enable real-time database driven call routing, allowing for complex call scripting and skills based routing. It can also be integrated with multi-media transaction handling and web-enabled functionality. This robust system has multiple redundancies allowing for a stable call center environment with over 99.99% up time.

In addition, a major feature of the Nortel Succession 1000M is its comprehensive enterprise-level reporting capabilities that provide managers and clients with key decision making tools and critical marketing information - from real time displays to historical reports reflecting call activity, agent performance, sales statistics, and more.

About 24-7 INtouch

24-7 INtouch (www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company`s primary products are the outsourcing of inbound call center services and live web-based customer support solutions such as Live Web Chat and Email Response.

Contact Information
Maya Kotecha
Marketing & Communications
(p) 416.516.1710


Call centre, Electronic engineering, Outsourcing, Technology, Technology Internet