New York, NY – November 3, 2005 – Partsearch Technologies, a leading provider of Outsourced Parts Management (OPM) solutions for consumer electronic retailers, manufacturers and service companies, today announced the launch of its 16th client, R.C. Willey, the largest home furnishings retailer west of the Mississippi. Partsearch’s RetailPOINT solution will allow Salt Lake City-based R.C. Willey to offer customers over 7.2 million consumer replaceable parts and accessories for their electronics, computers, appliances and wireless devices.
"R.C. Willey chose Partsearch’s RetailPOINT solution to meet all of our customers’ parts needs through one provider," said John Bennion, Director of Customer Service of R.C. Willey. "We have a strong history of customer service, and believe that the RetailPOINT solution, with its ability to provide parts across brand and category, will allow us to serve our customers in an area that is otherwise devoid of good solutions. Partsearch now extends our ‘One place, so many possibilities’ motto to include any parts or accessories a customer might need."
The co-branded R.C. Willey-Partsearch Web site, www.rcwilleypartsearch.com, and toll-free customer service offering, (866) 390-7278, allows Willey customers to accessorize their products with a full assortment of items that were made for their products, without requiring R.C. Willey to carry any additional inventory. The Partsearch solution also makes it possible for R.C. Willey to quickly and efficiently provide its stores with replacement parts for in-store display items and open box returns. This enables the stores to maintain their attractive displays and ensures that customers can demo all of the products in their true life style settings.
"We are excited to welcome R.C. Willey to our client roster. They join their sister company, Nebraska Furniture Mart, in delivering a superior customer part and accessory purchasing experience with the Partsearch solution," said Glenn Laumeister, CEO of Partsearch.
About Partsearch Technologies
Partsearch Technologies (www.partsearch.com) is a leading provider of Outsourced Parts Management (OPM) solutions. As a trusted partner, Partsearch works closely with its clients to transform their businesses utilizing technology, content and deep industry and process expertise. The company’s comprehensive, multi-channel services enable clients to significantly improve customer loyalty, drive revenue and profit growth and reduce operating expenses.
Partsearch’s RetailPOINT, BrandPOINT and ServicePOINT solutions are used by leading retailers, manufacturers and service organizations. By leveraging Partsearch’s investment and expertise, clients can focus on their core businesses while meeting all their replacement parts and accessories needs through one provider. Partsearch’s solutions manage every aspect of the parts supply chain, from identification and sourcing to end-customer sales, customer service, fulfillment, reporting and administration.
About R.C. Willey
R.C. Willey, the largest home furnishings retailer west of the Mississippi, is certainly no ordinary home furnishings store. In 1932, Rufus Call Willey started his business selling appliances door-to-door out of his pickup truck. In 1949, RC opened his first retail store in Syracuse, Utah, when the little town had less than 300 people. The 600 square foot building had one employee and a 9-party phone line to take advantage of the low country overhead. Today we have stores in Utah, Idaho and Nevada, which average over 100,000 square feet, attractively displaying furniture, floor coverings, electronics, and appliances. Our home furnishings and home entertainment systems are displayed in fully accessorized life style settings attracting a clientele heavily weighted towards females and families. This unique retail format exposes our vendors’ products to customers that would not normally be attracted to a traditional TV and appliance super store. The home furnishing friendly environment coupled with a highly trained sales staff and easy retail financing equates to increased market share for our vendors in the markets which we serve.
R.C. Willey is owned by the investment giant Warren Buffet of Berkshire Hathaway supplying R.C. Willey with strong financial stability and opportunities for growth.