– Next Generation Interaction Management Extends Beyond the Contact Center –
Oakbrook Terrace, IL – June 23, 2003 – Apropos Technology (NASDAQ: APRS), the leading provider of Enterprise Interaction Networks, today announces the general availability of Version 6.0 Enterprise Edition of the company’s flagship Multi-Channel Interaction Management Suite. Representing the culmination of two (2) years of product development, the Version 6.0 Enterprise Edition solution is Apropos’ next generation of interaction management solutions that will change where, when and how organizations will manage mission-critical business communications.
“We are rapidly evolving Apropos into an enterprise-class application infrastructure provider,” states Kevin Kerns, Apropos’ president and chief executive officer. “The business processes that depend upon the coordination of customer, vendor, and employee interactions are no longer confined to the contact center. These processes transcend applications, business units, and a corporation’s physical boundaries. The integration, mobility, scalability, and fault-tolerance architected into this new release enable Apropos to provide core infrastructure to our clients in support of mission-critical business processes, wherever they may reside within the organization.”
Key highlights of the Version 6.0 product suite include:
• Improved Integration Capabilities:
o Open APIs: Version 6.0 introduces APIs for all interaction management functions, including key reporting and system administration applications. These open APIs enable specific Apropos functionality, or complete applications, to be embedded within existing line-of-business applications for seamless management of multi-channel communications.
o J2EE: Version 6.0 is built on a J2EE architecture, with a complete set of Java-based APIs that make it possible to integrate Apropos interaction management capabilities throughout the enterprise in a form fully compliant with today’s prevailing e-business integration standards.
o Embedded application support: With “browser-based” business applications becoming increasingly popular, the ability to seamlessly integrate interaction management within these browser environments has become essential. With the introduction of Java-based APIs, Version 6.0 supports seamless integration with any browser-based business application.
o Modular Switch Integrations: Apropos provides modular switch integrations with support for the widest range of today’s existing circuit- and packet-based voice switches, simplifying communications infrastructure management in the multi-site, multi-switch environments prevalent in today’s mission-critical contact centers. Apropos makes it possible for enterprises to augment their voice switching infrastructure without having to worry about technology compatibility issues. With Version 6.0, businesses can select, augment, or upgrade switching infrastructure based solely on their business requirements.
• Increased Platform Intelligence:
o Speech Recognition: Version 6.0 has been voice-enabled to support spoken command capabilities for self-service and system management.
o Smart Classification: Apropos will incorporate state-of-the-art “natural language” processing capabilities to enhance its eService offerings and add an improved level of “self-service” automation.
• Enterprise-Class Infrastructure Upgrades:
o Sun/Solaris: Version 6.0 will now run in Sun Microsystems` Solaris OS environments, complementing our existing 32-bit MS Windows product.
o Oracle: Version 6.0 introduces support for Oracle RDBMS’, complementing our existing SQL Server capabilities and expanding the applicability of the Apropos solutions to Oracle-based enterprise environments.
o Scalability: Versions 6.0 has been architected to significantly increase scalability and system capacity, greatly enhancing the ability to handle ever-larger user counts and interaction volumes. With Version 6.0, Apropos’ solutions can scale to support the largest contact center and enterprise environments.
o Reliability / Fault Tolerance: With the Version 6.0 introduction, the Apropos solution now provides “enterprise-class” reliability to meet the needs of the most demanding, high transaction environments.
Customer & Partner Comments:
“Having been involved with the version 6.0 release throughout the Beta process and now in production with the GA release, we are pleased to see the release come to market,” states Pete Apostolou, Lending Solutions’ Director, Call Center Operations. “Of the many new capabilities of the solution, service level management across all interaction types and the open architecture have to be the most important to us. Supporting hundreds of clients with tens of thousands of interactions per day requires precise management of the interaction and seamless integration with our existing business processes and applications. Apropos Version 6 is delivering for both.”
”For the past eight years, we have worked closely with Apropos to deliver mission-critical interaction management solutions for key clients including Crystal Decisions, Pacific Blue Cross, and Pepsi Bottling Group,” stated Larry Schreiner, Vice President and General Manager, at LGS, an IBM Company. “The flexibility in the new Version 6.0 Enterprise Edition solution, as a system integrator, expands the value of the solutions we can develop and deliver for our clients on Apropos’ multi-channel platform.”
Apropos Version 6.0 is a comprehensive enterprise software suite of modular interaction management products designed around the unique requirements of the distributed, real-time enterprise. Architected around the Company’s patented universal queue technology and its highly scalable interaction processing engine, Version 6.0 includes products for:
• Voice: Advanced voice processing applications such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Voice Enabling Technologies (Speech Recognition, Text-to-Speech), and Computer Telephony Integration (CTI).
• eService: E-Mail Response Management (ERMS), Intelligent Auto-Response / Suggested Response, and Web Chat/Secure Web Collaboration.
• Task Management: Management & prioritization of asynchronous interactions such as task activities, offline work, document management, etc.
Pricing & Availability
Apropos’ Version 6.0 Enterprise Edition is available through Apropos and its authorized reselling partners now. Additional information is available at www.apropos.com. Pricing information is available upon request.
About Apropos Technology
Apropos Technology, Inc. (NASDAQ : APRS) develops and markets one of the industry’s leading business communications platforms, providing an open, system independent application suite for real time, multi-channel interaction management. This application platform enables companies to personalize and intelligently manage all of their customer, employee, and vendor interactions, thereby reducing costs, improving communications and operating efficiency, and increasing overall revenue opportunities. The application provides timely and accurate information on communications of all types to those within the business who need visibility into real time business performance and trends. This information enables customers to react immediately to changing business conditions and make informed strategic decisions. The company`s award-winning solution has received seven (7) US patents for call center related technology inventions, including a patent on the concept of blending multi-channel communications into a single, universal queuing system. The solution intelligently classifies, prioritizes, routes and reports on each business interaction, based on the value of each interaction, across a variety of communications media, including Voice, E-mail, Web, Fax, and Voice over IP (VoIP). Apropos Technology serves over 300 clients worldwide from its Corporate headquarters in Oakbrook Terrace, Ill., and from its European headquarters in the United Kingdom. Additional information about Apropos and its products can be found at http://www.apropos.com.
The Apropos Technology statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Apropos Technology’s expectations, anticipations, goals, beliefs, targets, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding product introduction and acceptance, future sales, sales growth and sales channels, profitability and results, gross margins and financial stability. These forward-looking statements are subject to various risks and uncertainties as more fully set forth under the caption “Risk Factors Associated with Apropos’ Business and Future Operating Results” in Apropos Technology’s Annual Report on Form 10-K for the year ended December 31, 2001, as filed with the Securities and Exchange Commission. Apropos Technology`s actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements; Apropos Technology makes no commitment to disclose any revisions to forward-looking statements, or any facts, events or circumstances after the date hereof that may bear upon forward-looking statements.
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