Kurt Peters , Executive Editor
Relationship to improve customer service delivery for EDS product fulfillment clients
PLANO, Texas and MINNEAPOLIS, Minnesota - EDS and Retek Inc. (NASDAQ:RETK) announced today the two companies are expanding their relationship to increase customer service capabilities for EDS` product fulfillment clients. Responding to the customer service needs of its clients, EDS has more than doubled its use of Retek`s retail customer relationship management (CRM) solution to support its growing product fulfillment business. Retek Customer Order Management (RCOM) is used by EDS to provide comprehensive outsourcing solutions to retailers, cataloguers, and direct sellers for companies seeking to improve customer service.
"Based on the success we have achieved to this point, and strong demand, EDS has strengthened its relationship with Retek to enable us to improve service to our clients," said Skip Trevathan, EDS director of product fulfillment and distribution. "We plan to use Retek`s solution for all new online, real-time product fulfillment business."
Through its Product Fulfillment and Distribution Services, EDS helps its clients fulfill product orders and manage inventory. Clients gain improved service and efficiency through online, real-time systems. EDS offers a complete suite of front-to-back office, multi-channel services, and specializes in single-unit, direct-to-consumer fulfillment and distribution.
"EDS has a complex set of needs regarding its order management capabilities, driven by the depth and breadth of its clients," said Peter Baskin, vice president of Retail CRM solutions with Retek. "Our customer order management solution enables EDS to provide high customer service for its varying client needs."
EDS, the leading global services company, provides strategy, implementation and business transformation and operational solutions for clients managing the business and technology complexities of the digital economy. EDS brings together the world`s best technologies to address critical client business imperatives. It helps clients eliminate boundaries, collaborate in new ways, establish their customers` trust and continuously seek improvement. EDS, with its management-consulting subsidiary, A.T. Kearney, serves the world`s leading companies and governments in 60 countries. EDS reported revenues of $21.5 billion in 2001. The company`s stock is traded on the New York Stock Exchange (NYSE: EDS) and the London Stock Exchange. Learn more at www.eds.com.
Retek Inc. is a leading provider of software solutions and services to the retail industry. Retek`s collaborative solutions help the retail industry create, manage and fulfill consumer demand. The RIS News Leaderboard 2001 ranked Retek the #1 software vendor for retail. Retek`s offering, Retek 10, encompasses Retek`s proven strategies, sophisticated software applications, patented predictive technology, unparalleled services, and the best practices of its customers and partners. Retek 10 provides retailers with the fastest path to sustainable business value. Many of the world`s leading retailers use Retek solutions, including A&P;, Tesco, Best Buy, Family Dollar Stores, Gap, Sainsbury`s, Eckerd Corp. and Kohl`s Department Stores. For more information, visit http://www.retek.com, or call 1-888-61-RETEK. Retek can be contacted in Europe at +44 20 7563 4646.
Retek is a trademark of Retek Inc. Other names may be trademarks of their respective owners. Forward-looking statements contained in this press release are made under the Safe Harbor Provision of the Private Securities Litigation Reform Act of 1995. Any such statements are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated. Such factors are described from time to time in the company`s Annual Report on Form 10-K and other reports filed with the Securities and Exchange Commission.