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Previous Slide Next Slide
NRF: Navigating Retailing`s Future

Need evidence that the Internet is transforming retail chains? The National Retail Federation`s annual conference had plenty.

By Jack Love Post a comment
Surviving the shakeout: E-retailers adopt many strategies to assure their future

eTail 2001 will showcase e-retail experts and vendors.

By Kurt Peters Post a comment
Who`s going shopping, what do they expect?

What the customers are demanding.

Internet Retailer Post a comment

/ Marketing

Using automated e-mail keeps Borders.com`s stafffing under control

Automated e-mail controls Borders staffing and pleases customers. A reduction in staffing paid for the system in less than 18 months.

By Grant Buckler Post a comment

More Stories

How the smarter marketers at SmarterKids.com get inside customers` heads

SmarterKids is no dummy when it comes to knowing its customers. And it gains the knowledge from the customers themselves who fill out surveys.

By Andrea McKenna Findlay Leave a comment
The battle heats up for market share among online surplus exchanges

The market-share grab is on among online surplus exchanges. Nearly a dozen exchanges have come online in the past three years.

By Andrea McKenna Findlay Leave a comment
How product demos are helping shoppers kick the tires on the web

Online demos are picking up appeal, and manufacturers are picking up the tab. The results so far: One test increased browse-to-buy ratios by 24%.

By Peter Lucas Leave a comment
Last year`s fulfillment problems didn`t hurt this year`s online retail sales

Online’s stellar holiday shopping season was retailing’s bright spot-- e-shopping doubled while overall retail was flat.

By Andrea McKenna Findlay Leave a comment
A new way to handle e-returns is growing in Lillian Vernon`s laboratory

Lillian Vernon’s experiment with returns to neighborhood mail centers could change the way e-retailers treat returns--and make returns more efficient.

Internet Retailer Leave a comment
BlueLight`s ISP goes from local to express

BlueLight.com, which based its success on free ISP, is restricting riders on its ISP bus. Too many hours online and you get booted off.

Internet Retailer Leave a comment
Completing the circuit

One of CircuitCity.com`s most popular features is pick up at the store and return to the store. "It`s been a winner from the start," says an executive.

Internet Retailer Leave a comment
Taking retail training to the web

A vendor of web-based training systems for retailers just got a new round of financing--proving the web is changing everything a retailer does.

Internet Retailer Leave a comment
Digging deeper and betting big on e-service

E-retailers have spent millions on customer service software. But it`s not enough--abandoned shopping carts are still too common.

Internet Retailer Leave a comment
Enlisting the web to fight web-based fraud

A new web site aims to help merchants share data about card fraud.

Internet Retailer Leave a comment
For whom the bell tolls

EToys is not the only dot-com in trouble. EBags, MVP.com and Kozmo all have had recent lay-offs.

Internet Retailer Leave a comment
Merchants getting Grinched by card fraud

Credit card fraud on the Internet is 30 times greater than in the real world--$300 million in the holiday shopping season alone.

Internet Retailer Leave a comment
Behind the success of 1-800-Flowers.com is a willingness to try new things

Hard work and the luck of the Irish has Jim McCann’s 1-800-Flowers.com blossoming on the web. Now it`s moving beyond flowers in a big way.

By Mary Wagner Leave a comment
The eulogies start for not-yet-dead eToys

Everyone loved the idea of eToys--a great site with a targeted market. But great reviews probably won`t save the faltering e-retailer.

Internet Retailer Leave a comment
Talking it up

With new data to track ROI, e-retailers roll out the welcome wagon to online communities. What do they get out of it? Loyalty, sales and great word-of-mouth. But watch out--communities can be a touchy crowd.

By Mary Wagner Leave a comment
Born Free

Linux challenges Microsoft in the commerce-server arena, but although the software is free, hidden costs and the lack of knowledgeable programmers may limit Linux’s growth.

By Joseph McKendrick Leave a comment
Sell Global, Think Local

Office Depot blazed the trail to global web selling and learned lessons that can benefit others: Establish a local physical presence, staff help centers with native speakers, buy locally, tune into local preferences on minimum order and shipping costs.

By Rick Markley Leave a comment

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