If there's something you've bought offline that you weren't able to buy online, we're probably thinking about that.”
Internet Retailer's four blogs cover the industry with perspective pieces on: growth & direction of the broader Internet world; trends in e-commerce; best practices, strategies and technology adoption of market leaders; and the powerful force of the ever-growing mobile commerce sector.
Ask the Experts
Q: We have 5 retail locations, online and a distribution center. What best practices work to achieve synergy between the channels?
Our challenges are with our Made In Washington brand: 5 retail locations, online and distribution center. Inventory is an easy-to-identify issue. But beyond that what best practices do experts see ...
A: It is very important to integrate the customer and transaction data for all channels into a single view of the customer.
From a CRM [customer relationship management] background, It is very important to integrate the customer and transaction data for all channels into a single view of the customer. Beyond customer ...
Principal, JAC CRM Consulting LLC.
Here is what Comcast, Microsoft, AOL and Google say about how they decide whether to ... 0Amazon knows why people buy
Consumers who shop at Amazon are impulse buyers interested in self-image, and that’s particularly true ... 0Remarketing best practices: be appealing, not annoying
First, understand your customer: Is she just getting to know you or a loyal customer? ... 0Promote your mobile app with paper?!
A visit to Starbucks turned me on to a new app thanks to a stack ... 0What’s behind Russia’s $600 billion-plus B2B e-commerce market?
As Russia’s B2B e-commerce market tops $600 billion in sales, the CEO of a Russian ... 0A sure-fire way to boost returns from email marketing
Integrate your email marketing program with your e-commerce platform. That way the email system can ... 0Something big is happening in emerging markets
The growth of a consumer class in less-developed economies represents a big opportunity for retailers ... 0Digitizing the store: Breaking down the online/offline mentality
It’s time to create a seamless flow of information from store shelves to online resources ... 0How to create the perfect listing on eBay
Creating high-quality listings for your products can mean a huge difference in the prices that ... 0How retailers blend cross-channel customer data and win sales
Smart retailers are combining the data they collect from their stores, online and mobile assets ... 0
Retailers face potentially heavy costs if a proposal for changing Internet address rules goes through. ... 6Social selling or simply annoying?
Nearly every day I get a new announcement about a service that helps e-retailers set ... 5Daily deal overload
Deals should be tailored to their audience. 5No m-commerce site? You're losing sales—big time
A prominent e-commerce figure tells how to figure out your mobile revenue. 5The future of social commerce isn’t on Facebook
The social network wants retailers to integrate its features into their sites. 5Bye bye, BlackBerry
The smartphone operating system continues to sink. Why bother? 5Executing the basics
There were no secret ingredients that turned Diapers.com from a category leader into a category ... 4Here comes social media—ready or not
One of the most frequently mentioned topics the 2010 Internet Retailer Conference & Exhibition in ... 4Which is more important: a site or an app?
No question: an m-commerce site. 4Welcome e-mails are hit or miss
Welcome e-mails offer retailers a prime opportunity to present a unique deal. 4
Most Recent Posts
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Source: Mobile CommerceNovember 25, 2014, 3:50 PM
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Source: E-CommerceNovember 11, 2014, 1:12 PM
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Source: E-CommerceNovember 11, 2014, 11:01 AM
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President, Digital Exits
VP of marketing, Clavis Insight
Source: E-CommerceNovember 10, 2014, 11:00 AM
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CEO, Clarus Marketing Group Inc.
Source: E-CommerceNovember 7, 2014, 1:02 PM
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Source: E-CommerceNovember 6, 2014, 4:55 PM
Each week during this crucial period brings important decision, and data can help you make ... Read More
Senior vice president, brand strategy, Collective Bias
Source: E-CommerceNovember 5, 2014, 4:45 PM
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Vice president of product strategy, Apigee
Source: E-CommerceNovember 5, 2014, 2:50 PM
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Product marketing manager, Marin Software
VP of product development, Masterminds Digital
Source: E-CommerceNovember 4, 2014, 2:35 PM
Open and click-through rates are much higher on text messages than e-mails, making them an ... Read More
Founder and CEO, Positive Power
Source: E-CommerceNovember 4, 2014, 10:58 AM
It’s one of Europe’s fastest-growing e-commerce markets, and the Polish economy is strong. But brands ... Read More
VP of marketing, Ntent
Source: E-CommerceNovember 3, 2014, 4:20 PM
There are more affordable ways than ever to create, advertise and distribute online video content ... Read More
Chief information officer, MSC Industrial Supply Co.
Source: B2B E-CommerceNovember 3, 2014, 11:30 AM
With the right mix of technology and strategy, B2B companies can win market share in ... Read More
Chief editor, East-West Digital News
Source: E-CommerceNovember 2, 2014, 6:27 PM
Some European brands have pulled back, but Russian consumers are buying online more than ever, ... Read More
Vice president, Bizrate Insights
CEO, ROI Revolution
Source: E-CommerceOctober 30, 2014, 10:59 AM
The retail battle is heating up—with different players in different power positions than anyone ever ... Read More
Senior vice president, brand strategy, Collective Bias
Source: E-CommerceOctober 28, 2014, 12:25 PM
Technical jargon turns off young mothers, who have a lot of buying power. Here’s how ... Read More
Source: E-CommerceOctober 27, 2014, 2:51 PM
Singles Day is a giant online shopping holiday in China: sales on Nov. 11 last ... Read More
Source: E-CommerceOctober 27, 2014, 1:23 PM
This is not the season for subtlety in e-mail subject lines and offers. Retailers are ... Read More
VP, Customer Facing Systems, ULTA Beauty
Source: E-CommerceOctober 23, 2014, 5:37 PM
The ULTA beauty brand has gone through an e-commerce revolution in recent years, says one ... Read More
Senior director, Americas marketing, Demandware
Source: E-CommerceOctober 23, 2014, 5:23 PM
Retailers will engage more effectively with mobile shoppers in stores, pool cross-channel inventory and introduce ... Read More