Fumbi Chima is Burberry’s newest chief information officer and will report to chief operating officer John Smith.
If there's something you've bought offline that you weren't able to buy online, we're probably thinking about that.”
Sponsored by 2013 Social Media 300
Internet Retailer's four blogs cover the industry with perspective pieces on: growth & direction of the broader Internet world; trends in e-commerce; best practices, strategies and technology adoption of market leaders; and the powerful force of the ever-growing mobile commerce sector.
Q: We have 5 retail locations, online and a distribution center. What best practices work to achieve synergy between the channels?
Our challenges are with our Made In Washington brand: 5 retail locations, online and distribution center. Inventory is an easy-to-identify issue. But beyond that what best practices do experts see ...
A: It is very important to integrate the customer and transaction data for all channels into a single view of the customer.
From a CRM [customer relationship management] background, It is very important to integrate the customer and transaction data for all channels into a single view of the customer. Beyond customer ...
Principal, JAC CRM Consulting LLC.
Certain website features, such as customer reviews, have relatively little impact on driving traffic, but ... 0How consumers’ photos can tell your story online
Should a company use one hashtag or many? Ask for permission to use photos or ... 0Three tips for retailers’ holiday emails
Grab attention with the subject line, keep it short but compelling, and think mobile. 0Why don’t e-retailers know us as well as Uber or Pandora?
Compared to the many digital services that understand just what we want, online retail seems ... 0A new influx of Chinese companies into Russian e-commerce
More Russians are buying from foreign retail sites, and China is capturing a big share ... 04 ways retailers can leverage data this holiday season
Retailers need to get a jump on data management before the start of the holiday ... 0U.S. shoe brand Vans opens an online store in Russia
The company has 17 physical stores in Russia. 0Measure returns accurately so you can manage them effectively
Consumers often give reasons for returns they think will ensure they get a refund. E-retailers ... 0Three things all retailers need to know in the data breach age
Hackers often use stolen credentials to break into networks. There are tools that can spot ... 0Is China still an online opportunity for Western brands?
On the ground, China’s economy looks quite strong. And Chinese consumers crave Western goods. 0
Retailers face potentially heavy costs if a proposal for changing Internet address rules goes through. ... 6Social selling or simply annoying?
Nearly every day I get a new announcement about a service that helps e-retailers set ... 5Daily deal overload
Deals should be tailored to their audience. 5No m-commerce site? You're losing sales—big time
A prominent e-commerce figure tells how to figure out your mobile revenue. 5The future of social commerce isn’t on Facebook
The social network wants retailers to integrate its features into their sites. 5Bye bye, BlackBerry
The smartphone operating system continues to sink. Why bother? 5Executing the basics
There were no secret ingredients that turned Diapers.com from a category leader into a category ... 4Here comes social media—ready or not
One of the most frequently mentioned topics the 2010 Internet Retailer Conference & Exhibition in ... 4Which is more important: a site or an app?
No question: an m-commerce site. 4Welcome e-mails are hit or miss
Welcome e-mails offer retailers a prime opportunity to present a unique deal. 4
Chief marketing officer, SteelHouse
Source: E-CommerceOctober 13, 2015, 10:31 AM
Facebook targeting tools are available for Instagram, which Facebook owns. Read More
President, the e-tailing group
CEO and co-founder, Loop Commerce
Source: E-CommerceOctober 7, 2015, 4:10 PM
Many consumers don’t shop for gifts where they shop for themselves. Here are some tips ... Read More
Chief strategist of commerce, Akamai Technologies
Editor in Chief
Source: E-CommerceSeptember 29, 2015, 4:16 PM
On the ground, China’s economy looks quite strong. And Chinese consumers crave Western goods. Read More
Director, Exabeam Labs
Source: E-CommerceSeptember 28, 2015, 2:33 PM
Hackers often use stolen credentials to break into networks. There are tools that can spot ... Read More
Founder, Return Logic
Source: E-CommerceSeptember 26, 2015, 6:37 PM
Consumers often give reasons for returns they think will ensure they get a refund. E-retailers ... Read More
Chief editor, East-West Digital News
Source: E-CommerceSeptember 25, 2015, 5:27 PM
The company has 17 physical stores in Russia. Read More
SVP and general manager, Experian Data Quality
Source: E-CommerceSeptember 25, 2015, 2:49 PM
Retailers need to get a jump on data management before the start of the holiday ... Read More
Chief editor, East-West Digital News
Source: E-CommerceSeptember 17, 2015, 3:37 PM
More Russians are buying from foreign retail sites, and China is capturing a big share ... Read More
Chief marketing officer, Reflektion
Source: E-CommerceSeptember 15, 2015, 3:10 PM
Compared to the many digital services that understand just what we want, online retail seems ... Read More
Vice president of sales, Emma
Vice president of products and marketing, Social Annex
CEO, Spreadshirt Inc.
Source: E-CommerceSeptember 11, 2015, 11:59 AM
Sales grow, but so do returns. And shoppers on Amazon expect fast delivery. Read More
CEO and founder, MarketLive Inc.
Senior product manager, Optimizely
CEO, Codero Hosting
Source: E-CommerceSeptember 3, 2015, 1:58 PM
Ashley Madison actually did something right that prevented the breach from being even worse. But ... Read More
Source: E-CommerceSeptember 2, 2015, 3:59 PM
Retailers may close more sales when adding Buy buttons to ads on platforms like Google, ... Read More
Vice president, innovation and design, Worldpay US
Source: Mobile CommerceAugust 31, 2015, 1:05 PM
They want to browse online, continue their search on mobile websites and complete a purchase ... Read More
CEO, Sumo Heavy
Source: E-CommerceAugust 27, 2015, 11:15 AM
Web-only offers require no extra inventory in stores. Check with local school districts and promote ... Read More
Chief marketing officer, Forter
Source: E-CommerceAugust 26, 2015, 2:36 PM
Chinese consumers buy a lot online, and many covet Western goods. But a retailer that ... Read More
Founder & executive vice president, Insite Software Solutions
Source: B2B E-CommerceAugust 24, 2015, 2:28 PM
As more manufacturers and distributors launch e-commerce strategies, many struggle with getting customers to order ... Read More
Director of strategic partnerships & business development, Trustpilot
Head of marketing, AppsFlyer
Source: Mobile CommerceAugust 19, 2015, 11:08 AM
Many marketers who remarket to online shoppers, don’t use the technique to reach mobile shoppers. ... Read More
SVP display, Rakuten Marketing
Source: E-CommerceAugust 7, 2015, 5:00 PM
Allurez offers over 40,000 products. It ranks them by more than 100 factors to produce ... Read More
Chief editor, East-West Digital News
Director of marketing, AdGooroo
Source: E-CommerceAugust 6, 2015, 1:30 PM
Retailers spend a lot to advertise against searches for iPhones, flowers and engagement rings. Read More
Associate VP of retail, Ugam
Retail lead, IBM Commerce Consulting
Source: E-CommerceAugust 3, 2015, 1:54 PM
An IBM survey shows the most successful retailers set themselves apart by creating a centralized ... Read More