Fumbi Chima is Burberry’s newest chief information officer and will report to chief operating officer John Smith.
If there's something you've bought offline that you weren't able to buy online, we're probably thinking about that.”
Sponsored by 2013 Social Media 300
Internet Retailer's four blogs cover the industry with perspective pieces on: growth & direction of the broader Internet world; trends in e-commerce; best practices, strategies and technology adoption of market leaders; and the powerful force of the ever-growing mobile commerce sector.
Q: We have 5 retail locations, online and a distribution center. What best practices work to achieve synergy between the channels?
Our challenges are with our Made In Washington brand: 5 retail locations, online and distribution center. Inventory is an easy-to-identify issue. But beyond that what best practices do experts see ...
A: It is very important to integrate the customer and transaction data for all channels into a single view of the customer.
From a CRM [customer relationship management] background, It is very important to integrate the customer and transaction data for all channels into a single view of the customer. Beyond customer ...
Principal, JAC CRM Consulting LLC.
Certain website features, such as customer reviews, have relatively little impact on driving traffic, but ... 0How consumers’ photos can tell your story online
Should a company use one hashtag or many? Ask for permission to use photos or ... 0Three tips for retailers’ holiday emails
Grab attention with the subject line, keep it short but compelling, and think mobile. 0Why don’t e-retailers know us as well as Uber or Pandora?
Compared to the many digital services that understand just what we want, online retail seems ... 0A new influx of Chinese companies into Russian e-commerce
More Russians are buying from foreign retail sites, and China is capturing a big share ... 04 ways retailers can leverage data this holiday season
Retailers need to get a jump on data management before the start of the holiday ... 0U.S. shoe brand Vans opens an online store in Russia
The company has 17 physical stores in Russia. 0Measure returns accurately so you can manage them effectively
Consumers often give reasons for returns they think will ensure they get a refund. E-retailers ... 0Three things all retailers need to know in the data breach age
Hackers often use stolen credentials to break into networks. There are tools that can spot ... 0Is China still an online opportunity for Western brands?
On the ground, China’s economy looks quite strong. And Chinese consumers crave Western goods. 0
Retailers face potentially heavy costs if a proposal for changing Internet address rules goes through. ... 6Social selling or simply annoying?
Nearly every day I get a new announcement about a service that helps e-retailers set ... 5Daily deal overload
Deals should be tailored to their audience. 5No m-commerce site? You're losing sales—big time
A prominent e-commerce figure tells how to figure out your mobile revenue. 5The future of social commerce isn’t on Facebook
The social network wants retailers to integrate its features into their sites. 5Bye bye, BlackBerry
The smartphone operating system continues to sink. Why bother? 5Executing the basics
There were no secret ingredients that turned Diapers.com from a category leader into a category ... 4Here comes social media—ready or not
One of the most frequently mentioned topics the 2010 Internet Retailer Conference & Exhibition in ... 4Which is more important: a site or an app?
No question: an m-commerce site. 4Welcome e-mails are hit or miss
Welcome e-mails offer retailers a prime opportunity to present a unique deal. 4
Source: Mobile CommerceSeptember 25, 2014, 2:51 PM
This WILL change the face of mobile commerce and increase conversion rates and sales on ... Read More
Founder and CEO, NoMoreRack.com
Source: E-CommerceSeptember 18, 2014, 5:24 PM
It’s the second-largest online shopping season, and one nomorerack.com CEO pays close attention to. Here ... Read More
chief marketing officer, OrderDynamics
Source: E-CommerceSeptember 18, 2014, 5:10 PM
A new twist on a classic holiday story that online retailers will relive in the ... Read More
managing editor, Alizila
Source: E-CommerceSeptember 17, 2014, 1:01 PM
China doesn’t recognize trademarks registered in other countries. Companies that register first in China get ... Read More
CEO, Dynamic Search
Source: E-CommerceSeptember 17, 2014, 12:25 PM
Google penalizes retail web sites that display the same content on multiple pages, or that ... Read More
CEO and Co-founder. MobileROI
Founder & CEO, DataFeedWatch
Source: E-CommerceSeptember 12, 2014, 2:13 PM
Don’t just track category ROI. Look at ROI by product to maximize profits. Just one ... Read More
Chief editor, East-West Digital News
Source: E-CommerceSeptember 9, 2014, 4:42 PM
AliExpress, the Alibaba site that lets international shoppers buy from Chinese merchants, leads in traffic ... Read More
Chief strategy officer, Borderfree
Source: E-CommerceSeptember 9, 2014, 2:10 PM
It’s a big world, but each shopper wants products suited for where she lives, priced ... Read More
GM North America Amplience
Source: Mobile CommerceSeptember 8, 2014, 4:34 PM
While some retailers benefit from apps, many retailers may find building a responsive design site ... Read More
Vice president of industry strategy, Demandware
Source: E-CommerceSeptember 8, 2014, 12:17 PM
There are enormous opportunities for international brands and retailer to sell online in China, but ... Read More
Manager, consumer goods & e-commerce, Germany Trade & Invest
Source: E-CommerceSeptember 5, 2014, 1:44 PM
New consumer rights legislation took effect in Germany in June, and many international retailers have ... Read More
Chief marketing officer, Smartt.com
Editor in Chief
Content manager, Alizila
Source: Mobile CommerceSeptember 2, 2014, 11:39 AM
Consumers with a new Huawei smartphone equipped with a fingerprint reader will be able to ... Read More
Founder & CEO, Webinterpret
Senior vice president, Asendia USA
Chief operating officer, Ghostery
Source: E-CommerceAugust 29, 2014, 2:57 PM
Many retail web sites employ vendors for many purposes, such as collecting analytics data, managing ... Read More
Global B2B E-Commerce Strategist, Oracle Corp.
Marketing & research director, UpSellit
Director of social media, Zog Digital
Source: E-CommerceAugust 25, 2014, 5:30 PM
Pinterest’s revamped private messaging system gives retailers more options for directly connecting with influential and ... Read More
VP of Research, StellaService
Source: E-CommerceAugust 22, 2014, 2:44 PM
Shoppers heading back to school aren't so unlike shoppers that will be looking for gifts ... Read More
President, Digital Exits
Chief editor, East-West Digital News
Source: E-CommerceAugust 14, 2014, 8:50 AM
Besides Alibaba, Chinese e-commerce companies like LightInTheBox and DinoDirect are seeking deals to get goods ... Read More
SEO analyst, SIM Partners
Source: E-CommerceAugust 8, 2014, 12:32 PM
Google has changed the way it displays search results for local businesses. SEO experts are ... Read More
Research director, Litmus
Source: E-CommerceAugust 7, 2014, 5:05 PM
Making the most of November and December e-mail marketing sales opportunities takes preparations that start ... Read More
Product marketing manager, Mercent
Source: E-CommerceAugust 6, 2014, 5:38 PM
A close look at last year’s data can give an online retailer an edge in ... Read More
General manager, Rackspace Digital
Source: E-CommerceAugust 4, 2014, 9:40 AM
There are some basic concepts and strategies that online retailers need to know—even if they’re ... Read More
CEO, Spreadshirt Inc.
Source: E-CommerceAugust 1, 2014, 4:48 PM
The CEO of an online retailer that’s actively marketing in 17 countries, with more to ... Read More