October 22, 2013, 12:16 PM

Four steps to improve customer service for online retailers

(Page 2 of 2)

Final Thoughts
Shopping in the age of the Internet continues to evolve, but consumer expectations remain essentially the same. Beyond supplying quality products at attractive prices, it is contingent on Internet retailers to meet and exceed expectations for service and experience. By applying proven tenets of hospitality with modern technical proficiency, demanding impeccable standards of performance, and taking a comprehensive, ongoing approach that starts working at first contact, you can turn your customer care efforts into a tool for increasing revenues and growing your business.

What other tips can you suggest to improve online customer service?

Brian Sutton writes about topics related to technology, business, marketing, and money management.

comments powered by Disqus

Advertisement

Recent Posts from this Blog

FPO

Bob Brodie / E-Commerce

How raw data enables retailers to know every customer

Here are five technologies that can unleash the power of all the data an online ...

FPO

Carl Hartmann / E-Commerce

3 tips for pleasing the demanding Gen Z online shopper

These young consumers want their online orders fast, but they’re willing to pay extra for ...

FPO

Lori Weiman / E-Commerce

5 tips for brands on monitoring online resellers

Keep in mind that Amazon is focused on pleasing consumers, not on enforcing manufacturers’ pricing ...

FPO

Beeri Amiel / E-Commerce

E-retailers beware: 3 perils of unvalidated product information

Because of inaccurate production information an online retailer may create a page for a product ...

Advertisement

Advertisement