September 9, 2014, 3:37 PM

Apple bids to transform payments and mobile commerce

The iPhone 6 and iPhone 6 Plus introduced today offer larger screens, mobile wallets, wireless payment technology, faster processors, higher screen resolutions and more. They will boost retailers' conversion rates on smartphones and encourage consumers to pay with their phones, experts say. And there’s a watch, too.

Lead Photo

Preparing an invite-only audience in California today for his big announcements, Apple Inc. CEO Tim Cook said, “This is the biggest advancement in the history of the iPhone.”

He wasn’t kidding. To accentuate his point, he even had legendary rock band U2 perform live during his presentation and then purchased U2’s new album for every single one of Apple’s more than 500 million iTunes users, immediately making history with the biggest album debut ever. And you thought Steve Jobs was a showman.

There is not one but two new smartphones from Apple, the iPhone 6 and the iPhone 6 Plus, both of which feature larger screens, higher resolution screens, more powerful chips, faster processors, more advanced cameras, barometers, and, most significant, near field communication, or NFC, chips that, combined with the smartphones’ Touch ID biometric fingerprint scanner, enable consumers to use their iPhones to securely pay for goods in stores. At the same time, Apple, No. 2 in the 2015 Internet Retailer Mobile 500, revealed that next month it will debut Apple Pay, a new mobile payments system, incorporated into the Apple Passbook mobile wallet, backed by American Express, Visa and MasterCard and card-issuing banks responsible for 83% of credit card transactions, Apple says.

Apple also has made available to developers a Touch ID application programming interface, or API, so developers can incorporate biometrics-secured, one-touch log-in and checkout in apps. That means retailers can create apps that enable an iPhone 6 user to simply press her finger on the home button on her device to complete a purchase with a single touch. Further, store retailers with terminals that contain NFC technology can accept Apple Pay. An iPhone 6 user merely holds her device close to the terminal while pressing her finger on the Touch ID-enabled home button on the device.

“It’s all about the wallet,” Cook said. “Our vision is to replace the leather wallet, and start with payments. Every day between credit and debit we spend $12 billion in the U.S., 200 million transactions a day. Scrambling for a card is an antiquated payment process.”

Beginning next month, Apple Pay, which will be released as a free update to Apple’s new iOS 8 mobile operating system, will be accepted at 220,000 merchant locations, including all Macy’s, Bloomingdales, Walgreens, Duane Reade, Staples, Subway, McDonalds (including drive-through) and Whole Foods locations. Further, Target, Groupon, Uber and Open Table soon will debut new versions of their apps with one-touch checkout for consumers making purchases on their iPhone 6 phones. Open Table, which up until now has only facilitated reservations, will begin accepting payment for restaurant checks at participating restaurants via its app.

To use Apple Pay, a consumer takes a picture of her credit card in the Apple Passbook wallet, which then asks her to authenticate herself with the bank that issued the card. Then Passbok stores information about the card on an encrypted secure element within the smartphone. But it does not store the actual card number or any identifiable information on the phone. Rather, Apple stores a device-only account number, and each time a consumer uses that card to pay via Apple Pay, Passbook generates a one-time payment number with a dynamic security code. So even if an iPhone 6 is lost or stolen, there is no need to cancel a credit card, Apple says. Further, iPhone users can use Find My iPhone to immediately suspend payments on their lost or stolen devices (or erase all content on the phone).

The iPhone 6 and iPhone 6 Plus will change the way people shop online and in stores, says Andrew Van Noy, CEO of Warp 9 Inc., an e-commerce platform provider and responsive design site builder.

“NFC in an iPhone is a game-changer,” he says. “Apple has more than 500 million iTunes account holders who trust Apple with their credit cards. They already have a monopoly. It will take a little while for consumers to wrap their hands around Apple Pay, and for retailers to get apps and sites and in-store terminals that take advantage of all of this, but now that Apple has made this move, change will happen pretty quickly. And easing checkout on mobile devices is perhaps the biggest barrier to better conversion rates on smartphones.”

In addition to NFC, of very important note are the new sizes of the iPhone 6: the iPhone 6 offering a 4.7-inch screen and the iPhone 6 Plus offering a 5.5-inch screen. The iPhone 5 and 5s both offer 4-inch screens and the iPhone 4s a 3.5-inch screen.

More than half of smartphones shipped in the first half of 2014 had screens 4.5 inches or larger, technology research firm IDC reports. Consumer appetite seems to be shifting to larger phones (sometimes called “phablets,” for phones plus tablets). Flurry, a mobile analytics firm and mobile apps and mobile ads developer recently acquired by Yahoo Inc., says large smartphones now represent 10% of all devices (smartphones and tablets) in use in the mobile universe, up from 2% last year.

Flurry groups mobile devices by screen size as follows:

  • Small phones (e.g., most BlackBerrys), 3.5 inches or under.
  • Medium phones (e.g., most iPhones), between 3.5 inches and 4.9 inches.
  • Large smartphones, or phablets (e.g., the larger of the two new iPhone 6 models and the Galaxy Note), 5.0 inches to 6.9 inches.
  • Small tablets (e.g., Kindle Fire), 7.0 inches to 8.4 inches.
  • Full-size tablets (e.g., the iPad), 8.5 inches or larger.
comments powered by Disqus



Get a Free Subscription to IR


From The IR Blog


Rotem Gal / E-Commerce

6 steps to a better e-commerce website design

Here are examples of several e-retail sites that effectively eliminate barriers to shopping.


Mallory Mongeon / E-Commerce

How to inject social pizzazz into your email campaigns

Here are several examples of companies doing it right.