Multichannel retailers sent 14.6% more emails in the second quarter than they did a year earlier.
Employees with iPads can check inventory at the apparel chain’s 900 stores.
The Men’s Wearhouse Inc. will extend its in-store pickup program by giving employees across the chain access to an iPad app. The “Find-It” app, already tested in Houston, enables store employees to check inventory levels in the apparel retailer’s network of more than 900 stores, and offers customers the option of in-store pickup at nearby locations, the chain says today.
The Men’s Wearhouse is No. 294 in the Internet Retailer 2013 Top 500 Guide.
Earlier this month, after some five months of negotiations, it signed an agreement with Jos. A. Bank Clothiers Inc., No. 191, to combine the companies. The two companies together will operate more than 1,700 U.S. stores.
Today’s announcement applies only to Men’s Wearhouse locations, and only 650 locations will have the employee iPads—though those workers can still check inventory at the remaining Men’s Wearhouse stores.
Store employees also can check inventory at Men’s Wearhouse distribution centers, though the chain gave no indication that such orders would be routed directly to consumers’ homes instead of nearby stores for pickup. The chain did not immediately respond to a request for comment. It says customers who opt for in-store pickup will be “notified within an hour when the item has been located and put on hold at the selected store for pickup.”
“By giving our customers visibility to each store's inventory, we can better serve their needs," says Adam Harris, director of innovation at Men's Wearhouse. "The Find-It app and reserve online, pick up in-store roll out allows us to provide a truly omnichannel experience for ultimate convenience. And this is just the tip of the iceberg. By putting iPads in the hands of our employees in over 650 stores, we can roll out a multitude of other apps to increase efficiencies, improve productivity and continue to provide world class customer service to our customers.”
For much more about in-store pickup and using stores as e-commerce fulfillment centers, check out the upcoming April issue of Internet Retailer magazine, which will feature a story on the topic.