57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
The company’s Internet-based suite of business software includes the CampaignerCRM application, which combines e-mail marketing with customer relationship management software to send targeted e-mails based on customer needs.
J2 Global Inc., a provider of Internet-based business software, posted record annual revenue last year of $520.8 million, up 40.2% from $371.4 million in 2012, the company reported last week.
Hemi Zucker, CEO, says the record revenue coincides with the company’s continuing shift away from its reliance on Internet-based fax services, which now account for just over half of total revenue, down from more than 80% five years ago.
The company’s fax service is part of its Business Cloud Services Division, which provides combined e-mail marketing and customer relationship management software in the CampaignerCRM application along with other web-based services including voice calling and a system for backing up and securing online data.
The Business Services Division accounted for $390.1 million of total 2013 revenue, or 75% of $520.8 million. The remainder came from j2Global’s Digital Media Division, which includes online technology publications for technology professionals at B2B.ZiffDavis.com and ToolBox.com, published by j2Global’s Ziff Davis Inc. publishing unit.
For the 12 months ended Dec. 31, 3013, the company also reported net income of $107.52 million, down 11.6% from $121.66 million a year earlier.
For the fourth quarter, it reported:
● Revenue of $138.04 million, up 35.3% from $102.03 million a year earlier;
● Net income of $21.16 million, down 30.1% from $30.29 million.
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