The State of Retailing Online 2015 report finds search and email leading the pack with e-retailers.
HSN led Internet Explorer tests and Overstock took the Firefox lead.
HSN.com had the best availability score for Internet Explorer testing among large retailers tested in October, says Compuware. The retailer posted 99.98% availability in Internet Explorer tests. Overstock.com led Firefox availability tests tied at 99.95%.
Overstock.com finished in second place in Internet Explorer testing with an availability rating of 99.97%. Amazon.com came in third at 99.95% followed by Amway.com (99.93%) in fourth and Dell.com and OfficeDepot.com (99.92%) in fifth.
Four retailers tied in second place for October Firefox availability testing. Amway.com, Dell.com, Newegg.com and OfficeDepot.com all posted 99.94% availability.
The average Internet Explorer availability score among the 22 retailers measured in October was 99.56%. The same group of retailers produced an average Firefox score of 99.54%.
Availability is determined by the percentage of tests in which the retailer’s web site loads correctly.