The athletic apparel retailer also boosts site visits by 50% using customer analytics platform AgilOne.
UPS vet Joe Mozzali leads the new UPS Global Access Points pickup service.
With an eye on expected growth in e-commerce, UPS is expanding its international package-pickup system throughout Europe, the company says. To head up the system, it has appointed UPS veteran Joe Mozzali to the newly created position of deployment manager, Global UPS Access Points.
The UPS Access Points system is building on the company’s 2012 acquisition of Kiala, which provided UPS with a network of more than 7,500 package pickup locations across five countries—Belgium, France, Luxembourg, Netherlands and Spain—and a technology system for routing shipments to those locations for pickup by package recipients.
UPS has since expanded the Kiala system into the United Kingdom and Germany, bringing its number of pickup locations for online orders to nearly 11,000 across seven countries in Europe. Mozzali, a 20-year UPS veteran who formerly was vice president of strategy for Europe, the Middle East and Africa for the company, will now oversee the Access Points network and its continued expansion throughout Europe and into other markets, UPS says. In Germany, the network uses the separate brand name UPS Paket Shop.
“The e-commerce segment is a vital growth area for UPS, with forecast growth rates of up to 15% in the U.S. and Europe over the next five years,” says Jim Barber, president, UPS International. “Having overseen the Kiala integration process and been at the forefront of executing UPS’s retail e-commerce strategy across Europe, Joe Mozzali’s experience and expertise will be tremendous assets in delivering expanded solutions to our retail customers around the world.”
Mozzali succeeds as head of the Access Points system Denis Payre, the co-founder and former president and CEO of Kiala, who agreed to help with the transition after UPS acquired Kiala.