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New Multiyear Agreement will Provide Chocolatier with Order Management Technology, Fulfillment, Freight and Customer Care Solutions to Drive Growth and Enhance the Customer Experience
KING OF PRUSSIA, Pa.--GSI Commerce, an eBay Inc. company, today announced that it has signed a new multiyear agreement with GODIVA Chocolatier, the global leader in premium chocolates, to provide fulfillment, order management technology, and customer care solutions. Additionally, GSI will now manage freight solutions and co-packing services in conjunction with GODIVA’s internal team.
“Our brand is dedicated to delighting our customers and GSI is committed to helping us deliver on that promise with consistent excellence in fulfillment and customer service,” said Jim Goldman, CEO, GODIVA Chocolatier. “Having a trusted partner that can help us grow our business and provide a superior quality delivery solution helps us maintain and evolve this important part of the GODIVA experience.”
GSI has been providing GODIVA with customized services and solutions since 1998, resulting in a consistent positive experience that helps build brand loyalty:
- Utilizing GSI’s ShipQuik program, GODIVA seamlessly manages freight costs and resources, to ensure that every package arrives in premium condition.
- GSI’s co-packing services range from building baskets, towers and gift boxes with personalized messaging to tying custom ribbons on individual truffle boxes.
- GSI manages GODIVA’s corporate gifting and special events fulfillment program.
- GSI provides front line customer care for sales and service issues.
“GODIVA’s dedication to excellence directly aligns with GSI’s core purpose, which is to deliver an exceptional consumer experience,” said Tobias Hartmann, head of GSI Global Operations. “And when a world-class brand and its solutions partner have common goals, it’s a win-win situation for consumers.”
GODIVA was founded more than 85 years ago in Brussels, Belgium and since then, has grown to become the global leader in premium chocolates. GODIVA is one of the most widely recognized chocolate brands in the world, and one that consumers universally associate with prestige, elegance and quality. From its famous truffles and shell-molded pieces to its individually wrapped chocolates and innovative chocolate collections, GODIVA Chocolatier is dedicated to excellence in the Belgian tradition. GODIVA is now available around the world with more than 500 boutiques in over 70 countries defining itself as the destination for chocolate. www.GODIVA.com.
About GSI Commerce
GSI Commerce® enables omnichannel commerce, multichannel retailing and digital marketing for global enterprises in the U.S. and internationally. GSI’s ecommerce services, which include technology, order management, payment processing, fulfillment and customer care, are available on a modular basis or as part of an integrated solution. GSI’s marketing services are comprised of innovative digital marketing products and services which include database management and segmentation, marketing distribution channels, a global digital agency to drive strategic and creative direction and an advanced advertising analytics and attribution management platform. GSI is headquartered in King of Prussia, Pa. and has major service offices in New York, Los Angeles, Barcelona, Spain, and London. More information can be found at gsicommerce.com. GSI is an eBay Inc. (Nasdaq: EBAY) company.