95% of the orders at Hallmark Business Connections are processed online, CEO Tressa Angell says.
The real-time data integration product connects customer activities across channels on demand.
CHICAGO (February 26, 2013) – BrightTag (www.brighttag.com) today announced general availability of BrightTag Fuse™, a real-time data integration product that connects customer activities across channels on demand.
Marketers struggle today to have relevant conversations across the rapidly increasing number of places where they interact with customers. Underlying this challenge is the inability to connect the data about these interactions on their websites, mobile apps, social media, call centers, point-of-sale and other offline channels. BrightTag Fuse closes this gap by creating a unified stream of cross-channel data that is connected in real time to marketing partners through its patent-pending Server-Direct technology.
"Multi-channel marketing integration is a critical opportunity for me,” said Joseph Yakuel, Cross Site Marketing Manager at Quidsi. “I need to be able to integrate mobile and desktop user interactions in order to drive successful marketing programs. BrightTag has proven to be a valuable partner by building solutions for the challenges I face as an online marketer."
Since the beginning of online marketing, integration between websites and digital services has occurred in the web browser using “tags,” the bulky third-party code that collects and distributes data on the web. Traditional tag management systems rely on the web browser to connect online channels, but fall short in their ability to bridge the gap to offline channels in real time. BrightTag Fuse™ leverages the cloud to overcome the technical limitations of the browser and instantly connect and sync channels where tags don’t exist.
"To engage and deepen relationships with consumers, retailers need to make omnichannel strategies a core competency of their organization,” said Stella Voutsina, Director of Global Digital Operations at Carat. “Specifically, they need to turn insights and real-time action into relevant interactions every place a customer touches the brand. Technology that syncs channels in real time and simplifies connected experiences should be seriously evaluated."
BrightTag Fuse™ allows marketers to:
- Collect data in any channel without relying on browser-based tracking tags
- Match cross-device user profiles and cookies instantly in the cloud
- Sync data in real time using the company’s patent-pending Server-Direct technology
- Connect with digital marketing partners to engage with omnichannel customers
“Marketers today are forced to choose between day-old data locked in ‘cold storage’ or real-time data across a single channel,” said Mike Sands, President and CEO of BrightTag. “At a time when consumers are already interacting with brands across multiple channels, marketers need sophisticated tools to help them capitalize on cross-channel activities and take action instantly. BrightTag Fuse™ overcomes the technical limitations of browser-based data collection and makes the promise of omnichannel engagement a practical reality.”
Today’s announcement coincides with eTail West, the premier online and multi-channel retail conference taking place in Palm Desert, CA. Mike Sands will serve as chairperson for the Omnichannel track and BrightTag Fuse™ will debut in Booth #105. For more information, visit www.brighttag.com/beyond.
Source: “…unlock 10x customer lifetime value,” as referenced in the headline above. Nielsen Business Media, Inc., March 21, 2011
BrightTag is building a new technical foundation for the next generation of online marketing. The company’s tag management solution (TMS) helps marketers and web analysts make online data instantly useful in any web or mobile application while solving fundamental privacy, data quality and site performance challenges. The BrightTag ONE™ platform eliminates barriers to innovation by optimizing and, many cases, replacing traditional "tag-centric" methods of connecting sites to marketing services with real-time, direct integration through the cloud. For more information, visit www.brighttag.com.