March 4, 2013, 2:12 PM

Retailers must follow the rules of text message marketing

(Page 2 of 2)

Use contests with caution: While contests and sweepstakes can be a great way to use text-message marketing, the laws surrounding such contests vary by state, Mogreet says. It suggests that marketers planning to launch a contest or giveaway check with their lawyers to make sure they are complying.

It is important to comply, Mogreet says, for a number of reasons. Wireless carriers and the CTIA monitor text message marketing programs on a regular basis. Severe infractions can result in a carrier or aggregator suspending a marketer’s short code or halting sending text messages on behalf of the marketer.

Poor practices can also lead consumers to opt out, bad publicity or even class action lawsuits by consumers. Pizza Hut, Taco Bell, Papa John’s and Wal-Mart Stores Inc. have all faced lawsuits because of their text messaging programs.

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From The IR Blog

FPO

Cynthia Price / E-Commerce

4 tips for improving email marketing results

Every piece of data you collect can help you serve your audience exactly what they ...

FPO

Bart Mroz / E-Commerce

How smaller retailers can utilize data as effectively as Amazon

Smaller companies have more constraints, but once they set priorities can still benefit greatly from ...

Research Guides

Advertisement