57.5% of all shoppers use the omnichannel service, but only 31.6% describe it as being a smooth process, according to a new report.
Perfecto Mobile’s MobileCloud platform allows Delta Air Lines to test and monitor application functionality both automatically and manually in a cloud-based environment.
BOSTON--Perfecto Mobile, the leading provider of cloud-based mobile application testing, automation and monitoring platform for enterprise organizations, today announced that Delta Air Lines, a leading airline that serves more than 160 million customers each year, has selected Perfecto Mobile as its primary mobile application testing and monitoring platform. Perfecto Mobile’s MobileCloud platform allows Delta Air Lines to test and monitor application functionality both automatically and manually in a cloud-based environment across multiple smartphones and tablets including Android, iOS and more.
“Mobile is clearly the new face of engagement with our customers and we are fully committed to delivering that same flawless functionality and end user-experience through top-of-the-line mobile apps and our mobile website. Our customers expect nothing less,” said John Bell, QA team lead for automation for delta.com. “We have worked with other mobile testing vendors in the past, and the challenge of sustaining stable automation across multiple mobile devices and integrating that into our existing HP-based software testing environment led us to Perfecto Mobile. The Perfecto Mobile solution has enabled us to leverage our existing software testing tools, processes and internal knowhow and extend them to mobile. The project was up and running in no time.”
“Mobile users’ expectations of mobile applications, especially travel-related applications, are even higher than their desktop counterparts. They expect high quality, superior performance, flawless usability and a rich feature set which is as close as possible to the desktop experience,” said Eran Yaniv, CEO of Perfecto Mobile. “We are thrilled to offer a solution that helps leading enterprises, like Delta Air Lines, meet these expectations and provide a high quality of engagement with their customers.”
About Delta Air Lines
Delta Air Lines serves more than 160 million customers each year. During the past year, Delta won 33 airline industry awards sweeping the major corporate travel surveys including Business Travel News, Travel Weekly, TravelAge West, Recommend Magazine and The Beat. Delta was also a recipient of the Secretary of Defense Freedom Award for exceptional support of National Guard and Reserve employees. With an industry-leading global network, Delta and the Delta Connection carriers offer service to nearly 318 destinations in 59 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of theSkyTeam global alliance, Delta participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-LaGuardia, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline’s service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessEliteservice; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $3 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.
About Perfecto Mobile
Perfecto Mobile is a global provider of cloud-based mobile application testing, automation and monitoring solutions, enabling enterprises to deploy their mobile applications and services with confidence. The MobileCloud Platform enables developers and testers to access and control a comprehensive range of the latest mobile devices connected to live cellular networks around the world. Perfecto Mobile and HP have collaborated to develop a fully integrated solution for automated testing of mobile applications within HP’s Unified Functional Testing (i.e. QTP), enabling enterprises to naturally extend their existing HP ALM to support mobile applications.
For more information about Perfecto Mobile, visit www.perfectomobile.com or call +1 781-205-4111.
Kristine Englert, 1-339-927-7435
Nikki Festa, 617-502-4300