The athletic apparel retailer also boosts site visits by 50% using customer analytics platform AgilOne.
In Target Markets across the U.S., Store Associates Armed with iPod Devices Are Free to Assist Customers on the Floor, “Untethered” from the Register.
NRF 2013 -- NEW YORK CITY, Booth 1805, January 14, 2013 -- Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, announced today that The Jones Group Inc. (formerly Jones Apparel Group) (NYSE: JNY), a Fortune 500 company and designer, marketer and wholesaler of branded clothing, shoes and accessories is leveraging the power of mobility to enhance operations and better serve customers from anywhere throughout its physical store locations.
Through its internationally recognized brands and licensing agreements, The Jones Group Inc. represents more than 35 of fashion’s most enduring and inspiring brands such as: Nine West, Jones New York, Anne Klein, Rachel Roy, Stuart Weitzman, Easy Spirit, Enzo Angiolini, Givenchy, Judith Jack and Albert Nipon. The company joins a growing list of other “upwardly mobile” retailers leveraging the powerful award-winning Epicor Retail Store offering. Fully mobile-enabled for easy deployment and use on Apple iPad, iPod and Windows mobile devices, Mobile Store brings information directly to sales associates’ fingertips – to better serve customers from anywhere on the floor. With Mobile Store, retailers can create and complete transactions from anywhere – the sales floor, dressing room, sidewalk, special event, pop-up store, kiosk, etc. Associates can access on-hand inventory and quickly find out-of-stock items to be delivered or picked up without ever having to leave the customer. Store personnel also gain efficiencies with Mobile Store to perform day-to-day inventory management functions such as receiving, shipping, and physical inventory processing.
Now in pilot across numerous stores, The Jones Group has armed store associates with iPod devices complementing traditional registers. Using the iPod devices, store associates are free to assist customers on the floor, “untethered” from the register. Customers paying via credit card can be completely checked out by the associates using the iPod devices, and pick up their receipt via a centralized printer in the store.
“At The Jones Group, we’re committed to doing all we can to make the in-store shopping experience interactive and efficient, and we view mobile as key to enhancing our store operations and customer service efforts,” said Scott Bowman, group president of Global Retail and International Development of The Jones Group. “Armed with a simple mobile device such as an iPod, our store associates have all the same functionality as they have on a traditional register – right in the palms of their hands.”
“The mobile device has given rise to the empowered consumer, but retailers are using mobility strategically to gain competitive advantages as well,” said Ian Rawlins, vice president of marketing and business development, retail software for Epicor. “Leading retailers such as The Jones Group are embracing mobile solutions to transform their retail operations and enhance the in-store shopping experience to meet the needs and expectations of today’s connected consumers.”
About Epicor Retail
Epicor provides advanced solutions for retailers seeking to streamline processes, integrate channels, leverage intelligence and inspire customers, to maximize profitability. The Epicor Retail end-to-end suite is designed to meet the evolving merchandise and service expectations of today’s connected, cross-channel shoppers, and the business requirements of the most demanding soft goods, hard goods and specialty retail environments in a variety of industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery, and pharmacy. Thousands of leading companies – from Aeropostale, Aftermarket Auto Parts Alliance and Build-A-Bear Workshop, to General Nutrition Centers, True Value Company and Under Armour – trust Epicor to help them remain current, competitive, and consistently strong.
About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit www.epicor.com.
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